FAQ - MyNetFone

FAQ

General information

What is the Network Boundary Point?

When will the NBN be available in my area?

What NBN speeds are available?

What do I need to do to get ready for the NBN?

How do I get connected to the NBN?

What equipment do I need for the NBN to work?

How is NBN installed? Will it cost anything?

Do I need to be at home when the NBN is installed?

Do I need to install a central splitter?

What other charges may apply?

What will happen to my phone line?

What is the NBN multi-technology mix?

What happens if I go over my data quota?

Does 'unlimited' really mean unlimited?

Does MyNetFone supply a priority assistance or battery backup service?

Is MyNetFone NBN compatible with HICAPS

Why is my internet speed so slow? Why speed fluctuates?

What Service classes are available?

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