Residential VoIP Support

Having issues setting-up your device? Do you need a hand to get started with the MyNetFone Service? 

You are welcome to contact our friendly Customer Service Centre on 1300 731 048 or +61 2 8008 8000.

Our Customer Service Center is open between 8am and 10pm Australian EST from Monday to Friday, and 9am to 5pm Saturday and Sunday.

Remote Support

The 'MyNetFone Remote Support' App is the stress-free way to resolve any Account or Device settings issues. Simply setup the app on your computer, call our Support Team and they will be able to remotely login and do the work for you while talking you through it over the phone - no need for you to fiddle with the My Account Portal or your device settings. Click here to find out more.

Online VoIP Support Request

Fill out the online support request form below and one of our team will respond as soon as possible during our operating hours.

Please complete all fields indicated with an asterisk (*) to enable us to efficiently respond to your request. Also, try to provide as much information as possible - the more we know about your request the better we can assist you.

MyNetFone treats all enquiries as confidential and we respect your privacy. No information will be used other than for the purpose of this enquiry.