Fax Password Reset

To request a password reset, please complete & submit the following form.

Request Form

We collect your personal information which may be used to identify you, to supply products and services and for other purposes as outlined in our Privacy Policy. We may require your contact number or email address to contact you about your enquiry or provide you information about products and services or where applicable your account with us. Please ensure that the information you enter is accurate and up to date.

Password reset requests can take up to 24 hours to process.


What happens next

A password reset confirmation will be sent to the email address you provide.

It will state the account holder’s email address, to which the new password has been sent.

If the account holder’s email is incorrect or no longer valid, please raise a ticket with your Service Management Centre.