Important Information you should know about VoIP

EMERGENCY CALLS

With VoIP services, calls to emergency services 000 may not work at all times – for example when the power is out or the Internet is down. Emergency service operators are also unable to indentify your physical location so you will need to inform them. We do not recommend using MyNetFone as your only telephone service at home and suggest you keep another form of telephone – mobile or landline – available for calling emergency services. Due to the nature of the Internet and other factors which are outside our control, MyNetFone cannot provide faultless emergency call services.

CALL QUALITY

MyNetFone provides award-winning quality service. However, the voice quality may vary due to the performance of your broadband Internet connection. If you encounter this problem, check with your Internet Service Provider or contact our Customer Care Centre.

Conditions of service

Use of the MyNetFone service is subject to our Terms and Conditions - click here to view.