Network Status

If you are experiencing problems, please check the current network status below to see if there are any issues which may be affecting your service.

If there are no reported issues, then please try our troubleshooting matrix, manuals and guides, or call our friendly customer service team on 1300 731 048 (Weekdays between 8AM - 10PM AEST/AEDT and Weekends between 9AM-5PM AEST/AEDT).

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 Unscheduled Maintenance

No unscheduled maintenance events.

 Scheduled Maintenance

MyNetFone will be conducting scheduled maintenance in the near future:

  • Start Date/Time: 18/09/2017, 22:00 AM
    End Date/Time:
    18/09/2017, 23:59 AM
    Impacts:A scheduled network maintenance work will take place within the above time-frame, during which, some of our customers might be experiencing intermittent disruption in following services and they might be required to reboot their modem/router afterwards to reconnect the service -

    • MyNetFone Traditional ADSL service
    • MyNetFone Naked ADSL Service

  • Start Date/Time: 19/09/2017, 00:01 AM
    End Date/Time:
    19/09/2017, 01:30 AM
    Impacts: A scheduled MyNetFone system maintenance work will take place within the above time-frame, during which, some of our customers might be experiencing intermittent disruptions on some of following services -

    • MyNetFone online account portal access
    • MyNetFone Calling Card service
    • MyNetFone Meet-Me conference service
    • Credit card transactions
    • International call
    • Special number call pickup

MyNetFone apologises for any inconvenience that this conduct might cause.

 Important Notices

  • NETGEAR Devices

Please be advised that if you are experiencing difficulties with your Netgear devices (not able to get dial tone), please download this Netgear guide and follow the instructions. If this doesnt resolve your issue, please call our Support Team on 1300 731 048.

  • Owners of FRITZBOX BYO Devices

If you have an AVM FRITZ!BOX as a BYO device on MyNetFone services, please be aware that these devices have been recently the target of unathorised use and access.
AVM have released new firmware which address security concerns with older firmware. MyNetFone encourage all our BYO customers that have this device to update their firmware.
Instructions on how to do this are available on AVM's Website: http://www.avm.de/en/Sicherheit/advice.html

 

Start Date/Time: 16/05/2017, 00:00 AM
End Date/Time: 16/05/2017, 02:00AM
Impacts: MyNetFone Traditional ADSL2+ Customer in VIC
Start Date/Time: 23/09/2014, 2:00AM
End Date/Time: 23/09/2014, 3:00AM
Planned Maintenance :the upstream carrier will be taking the service down between 00:00 and 02:00 for upto 30 minutes. This outage is needed to assist in working towards a permanent fix for the issue. Thank you for your patience


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