Network Status

Any scheduled maintenance updates or known network issues are posted on this page. If you are experiencing problems that are not reported here, please contact us.

 Unscheduled Maintenance

 Scheduled Maintenance

MyNetFone will be conducting following system scheduled maintenance in the near future:

- Start Date/Time: 07/09/2018, 00:01
- End Date/Time: 07/09/2018, 01:30
- Impacts: during the above maintenance time-frame, some of our customers might be experiencing disruption on some of following services

• MyNetFone online account portal access
• MyNetFone SMS service
• MyNetFone CLI Overstamping service
• MyNetFone Calling Card service
• MyNetFone ANI Callback service
• MyNetFone Meet-Me conference service
• MyNetFone Special Number call collection
• Credit card transaction via IVR
• International call

If you wish to setup a temporary diversion during the above timeframe, you may call us on 1300 887 899 (option 2) between 8am - 6pm AEST or login to our online portal  via an alternative Internet service.

For Business customer:
Phone: 1300 887 899 (option 2)

For Residential customer:
Phone: 1300 731 048 (option 2)

MyNetFone apologises for any inconvenience that these conduct may cause.

 Important Notices

  • NETGEAR Devices

Please be advised that if you are experiencing difficulties with your Netgear devices (not able to get dial tone), please download this Netgear guide and follow the instructions. If this doesnt resolve your issue, please call our Support Team on 1300 731 048.

  • Owners of FRITZBOX BYO Devices

If you have an AVM FRITZ!BOX as a BYO device on MyNetFone services, please be aware that these devices have been recently the target of unathorised use and access.
AVM have released new firmware which address security concerns with older firmware. MyNetFone encourage all our BYO customers that have this device to update their firmware.
Instructions on how to do this are available on AVM's Website:


Start Date/Time: 16/05/2017, 00:00 AM
End Date/Time: 16/05/2017, 02:00AM
Impacts: MyNetFone Traditional ADSL2+ Customer in VIC
Start Date/Time: 23/09/2014, 2:00AM
End Date/Time: 23/09/2014, 3:00AM
Planned Maintenance :the upstream carrier will be taking the service down between 00:00 and 02:00 for upto 30 minutes. This outage is needed to assist in working towards a permanent fix for the issue. Thank you for your patience