Network Status

If you are experiencing problems, please check the current network status below to see if there are any issues which may be affecting your service.

If there are no reported issues, then please try our troubleshooting matrix, manuals and guides, or call our friendly customer service team on 1300 731 048 (Weekdays between 8AM - 10PM AEST/AEDT and Weekends between 9AM-5PM AEST/AEDT).

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 Unscheduled Maintenance

The following unscheduled maintenance events are currently occurring:

  • No unscheduled maintenance events.

 Scheduled Maintenance

The following scheduled maintenance events will be occurring in the near future:

  • No scheduled maintenance events.

 Important Notices

  • NETGEAR Devices

Please be advised that if you are experiencing difficulties with your Netgear devices (not able to get dial tone), please download this Netgear guide and follow the instructions. If this doesnt resolve your issue, please call our Support Team on 1300 731 048.

  • Owners of FRITZBOX BYO Devices

If you have an AVM FRITZ!BOX as a BYO device on MyNetFone services, please be aware that these devices have been recently the target of unathorised use and access.
AVM have released new firmware which address security concerns with older firmware. MyNetFone encourage all our BYO customers that have this device to update their firmware.
Instructions on how to do this are available on AVM's Website:

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