Network Status

If you are experiencing problems, please check the current network status below to see if there are any issues which may be affecting your service.

If there are no reported issues, then please try our troubleshooting matrix, manuals and guides, or call our friendly customer service team on 1300 731 048 (Weekdays between 8AM - 10PM AEST/AEDT and Weekends between 9AM-5PM AEST/AEDT).

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 Unscheduled Maintenance

MyNetFone has been made aware that a service outage is currently occurring within one of our upstream carrier's network, due to which some MyNetFone NBN/ADSL customers in NSW/VIC may be experiencing difficulty in network connectivity at the moment. Upstream carrier is currently working on restoring the service with highest priority, and they expect this work to take 3-4 hours to finish (ETR is indicative only and may be subject to revision).

If you are looking to set up a temporary diversion for the time being, you may still do so in our online portal should you be able to access the internet via an alternative Internet, or simply contact us via one of followings with your diversion plan and we would set it up for you.

Phone: 1300 887 899 (option 2)

Further updates will be provided soon as they become available, thank you for your patience and understanding, we do apologise for any inconvenience caused. Please also be notified that there would be relatively longer wait time for your call to be answered due to the high call volume.

 Scheduled Maintenance

MyNetFone will be conducting the following scheduled maintenance events in the near future:

  • Start Date/Time: 27/06/2017, 5:00 AM
    End Date/Time: 27/06/2017, 6:00 AM
    Impacts: The following services may be unavailable during the above time-frame: Account Portal, SMS, CLI Overstamping, Credit Card operations, inbound calls to 1300/1800 numbers, Meet-Me Conferencing, Global Access, ANI Callback, Calling Cards.

MyNetFone apologises for any inconvenience caused.

 Important Notices

  • NETGEAR Devices

Please be advised that if you are experiencing difficulties with your Netgear devices (not able to get dial tone), please download this Netgear guide and follow the instructions. If this doesnt resolve your issue, please call our Support Team on 1300 731 048.

  • Owners of FRITZBOX BYO Devices

If you have an AVM FRITZ!BOX as a BYO device on MyNetFone services, please be aware that these devices have been recently the target of unathorised use and access.
AVM have released new firmware which address security concerns with older firmware. MyNetFone encourage all our BYO customers that have this device to update their firmware.
Instructions on how to do this are available on AVM's Website:


Start Date/Time: 16/05/2017, 00:00 AM
End Date/Time: 16/05/2017, 02:00AM
Impacts: MyNetFone Traditional ADSL2+ Customer in VIC
Start Date/Time: 23/09/2014, 2:00AM
End Date/Time: 23/09/2014, 3:00AM
Planned Maintenance :the upstream carrier will be taking the service down between 00:00 and 02:00 for upto 30 minutes. This outage is needed to assist in working towards a permanent fix for the issue. Thank you for your patience

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