Network Status

Any scheduled maintenance updates or known network issues are posted on this page. If you are experiencing problems that are not reported here, please contact us.

 Unscheduled Maintenance

• None

 Scheduled Maintenance

MyNetFone will be conducting following Emergency system maintenance in the near future:

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Start Date/Time: 03/07/2018, 07:00
End Date/Time: 03/07/2018, 08:00
- Impacts: during the above maintenance time-frame, some of our customers might be experiencing disruption on some of following services for approximately 15 minutes.

• MyNetFone online account portal access
MyNetFone SMS service

If you are after any urgent setup, please contact us via one of followings and we would assist you from there -

For Residential customer:

Email: Support@mynetfone.com.au
Phone: 1300 731 048 (option 2)
For Business customer:
Email: Business-support@mynetfone.com.au
Phone: 1300 887 899 (option 2)

MyNetFone apologises for any inconvenience that these conduct may cause.

 Important Notices

  • NETGEAR Devices

Please be advised that if you are experiencing difficulties with your Netgear devices (not able to get dial tone), please download this Netgear guide and follow the instructions. If this doesnt resolve your issue, please call our Support Team on 1300 731 048.

  • Owners of FRITZBOX BYO Devices

If you have an AVM FRITZ!BOX as a BYO device on MyNetFone services, please be aware that these devices have been recently the target of unathorised use and access.
AVM have released new firmware which address security concerns with older firmware. MyNetFone encourage all our BYO customers that have this device to update their firmware.
Instructions on how to do this are available on AVM's Website: http://www.avm.de/en/Sicherheit/advice.html

 

Start Date/Time: 16/05/2017, 00:00 AM
End Date/Time: 16/05/2017, 02:00AM
Impacts: MyNetFone Traditional ADSL2+ Customer in VIC
Start Date/Time: 23/09/2014, 2:00AM
End Date/Time: 23/09/2014, 3:00AM
Planned Maintenance :the upstream carrier will be taking the service down between 00:00 and 02:00 for upto 30 minutes. This outage is needed to assist in working towards a permanent fix for the issue. Thank you for your patience