Network Status

If you are experiencing problems, please check the current network status below to see if there are any issues which may be affecting your service.

If there are no reported issues, then please try our troubleshooting matrix, manuals and guides, or call our friendly customer service team on 1300 731 048 (Weekdays between 8AM - 10PM AEST/AEDT and Weekends between 9AM-5PM AEST/AEDT).

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 Unscheduled Maintenance

The following unscheduled maintenance events are currently occurring:

  • No unscheduled maintenance events.

 Scheduled Maintenance

The following scheduled maintenance events will be occurring in the near future:

  • Start Date/Time: 27/03/2017, 7:00 AM
    End Date/Time: 29/03/2017, 7:00 PM
    Impacts: Some customers using Fixed Wireless NBN services in Tasmania may experience an interruption in connectivity for up to 8 hours during the above time-frame.
  • Start Date/Time: 29/03/2017, 12:15 PM
    End Date/Time: 29/03/2017, 6:00 PM
    Impacts: Some MyNetFone-provided NBN services may experience a brief interruption in connectivity.
    Additional Information:
    As part of our ongoing commitment to continuously improve our services, MyNetFone will be conducting a scheduled maintenance event on Wednesday 29/03/2017.
    The estimated start time of the maintenance event is 12:15 PM, and the estimated completion time is 6:00 PM. These are estimated times only, and may change on the actual day.

    During this time-frame, some MyNetFone-provided NBN services may experience a brief loss of internet connectivity (more specifically, the PPP session may be disconnected).This would result in the “PPP” or “Internet” light (or the equivalent light on your modem/router) to turn off.

    Depending on the make and model of your modem/router, the interruption may only last for a few seconds, as the modem/router should attempt to re-connect to the internet shortly after disconnection.However, some modem/routers may not attempt to re-connect immediately after the disconnection, and this may prolong the interruption period.In a situation where your internet connection remains disconnected for longer than 5 minutes, please restart your modem/router (by turning the power off, waiting 30 seconds, and then turning the power back on again).

MyNetFone apologises for any inconvenience caused.

 Important Notices

  • NETGEAR Devices

Please be advised that if you are experiencing difficulties with your Netgear devices (not able to get dial tone), please download this Netgear guide and follow the instructions. If this doesnt resolve your issue, please call our Support Team on 1300 731 048.

  • Owners of FRITZBOX BYO Devices

If you have an AVM FRITZ!BOX as a BYO device on MyNetFone services, please be aware that these devices have been recently the target of unathorised use and access.
AVM have released new firmware which address security concerns with older firmware. MyNetFone encourage all our BYO customers that have this device to update their firmware.
Instructions on how to do this are available on AVM's Website: http://www.avm.de/en/Sicherheit/advice.html


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