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Residential Enquiries
 
 

FAQ

Accounts & Billing - Residential

Why do I need to update my service address?
How do I change my account details?
How can I keep my account secure?
How can I manage my costs and understand my usage?
How can I pay for the MyNetFone service?
How can I update my credit card details?
I cannot log into the My Account Portal - what can I do?
How do I merge two existing accounts?
What is automatic top-up?
Why my account is not topping up automatically?
What is the difference between pre-paid and post-paid?
How do I read my bill or invoice?
I have received my first invoice, Why is it blank?
I made a BPay payment yesterday and it is not showing yet, why?
I already have an account with you but wish to buy a new device, do I need a new account?
Do you debit the monthly fees directly from my credit card?
Are there any hidden costs?
Why was my credit card declined?
How does billing work for 1300 numbers?
Do the ‘call collection’ charges come off the included call amount?

FAQ Topics

  • Accounts & Billing - Residential
  • VoIP Home Phone - Residential
    • Troubleshooting
    • Connecting to MyNetFone
    • About MyNetFone VoIP
  • VoIP Features - Residential
    • Residential Number Porting
    • Voicemail & Voicemail To Email
    • Direct In-Dial Numbers
    • Caller ID Presentation
    • Follow me
    • Global Access
    • Call Waiting
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  • Mobile - Residential
    • General information
    • Getting Started
    • Billing
    • Help & Support
  • Accounts & Billing - Business
  • Customer portal - Business
  • Virtual PBX - Business
    • Basic usage
    • Virtual PBX features
    • Troubleshooting
  • SIP Trunking - Business
    • Configuration
    • Troubleshooting
  • Mobile - Business
    • Help & support
    • Billing
    • International services
  • Add-on services - Business
    • BYO Numbers (Porting)
    • 1300 / 1800 / 13 Numbers
    • Phone and fax numbers
    • Meet Me Conferencing
    • MyText SMS
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    • Connecting to DSL / Naked DSL
    • Usage and Billing
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  • Equipment And Devices
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    • Huawei HG659 Modem
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    • Billion6404VGP
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    • Netgear TA612V
    • Netgear WGR613V
    • Netgear DG834GV
    • Nokia On The Go ( Best Effort Support)
    • MyNetFone Softphone
    • Yealink
  • Offers
    • Free Month promotions

 


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