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FAQ
FAQ
Accounts & Billing - Residential
Why do I need to update my service address?
How do I change my account details?
How can I keep my account secure?
How can I manage my costs and understand my usage?
How can I pay for the MyNetFone service?
How can I update my credit card details?
I cannot log into the My Account Portal - what can I do?
How do I merge two existing accounts?
What is automatic top-up?
Why my account is not topping up automatically?
What is the difference between pre-paid and post-paid?
How do I read my bill or invoice?
I have received my first invoice, Why is it blank?
I made a BPay payment yesterday and it is not showing yet, why?
I already have an account with you but wish to buy a new device, do I need a new account?
Do you debit the monthly fees directly from my credit card?
Are there any hidden costs?
Why was my credit card declined?
How does billing work for 1300 numbers?
Do the ‘call collection’ charges come off the included call amount?
FAQ Topics
Accounts & Billing - Residential
VoIP Home Phone - Residential
Troubleshooting
Connecting to MyNetFone
About MyNetFone VoIP
VoIP Features - Residential
Residential Number Porting
Voicemail & Voicemail To Email
Direct In-Dial Numbers
Caller ID Presentation
Follow me
Global Access
Call Waiting
MyText SMS
Fax-over-IP
Free On-Net Calls
Mobile - Residential
General information
Getting Started
Billing
Help & Support
Accounts & Billing - Business
Customer portal - Business
Virtual PBX - Business
Basic usage
Virtual PBX features
Troubleshooting
SIP Trunking - Business
Configuration
Troubleshooting
Mobile - Business
Help & support
Billing
International services
Add-on services - Business
BYO Numbers (Porting)
1300 / 1800 / 13 Numbers
Phone and fax numbers
Meet Me Conferencing
MyText SMS
ADSL Broadband
Connecting to DSL / Naked DSL
Usage and Billing
Troubleshooting
Devices
Relocating
NBN
General information
Troubleshooting
Equipment And Devices
General information
Huawei HG659 Modem
TP-Link TD-VG5612
Billion6404VGP
Billion 7404VGO-M
Billion 7404VGP
BYO ( Bring Your Own )
Dynalink
Linksys SPA2100
Linksys SPA2102
Linksys SPA3102
Linksys WRT54GP2
Mitron MV1
NetComm V100
NetComm V300
NetComm NB9/NB9W
Netgear TA612V
Netgear WGR613V
Netgear DG834GV
Nokia On The Go ( Best Effort Support)
MyNetFone Softphone
Yealink
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