FAQ - MyNetFone

FAQ

Accounts & Billing - Residential

How do I change my account details?

How can I keep my account secure?

How can I manage my costs and understand my usage?

How can I pay for the MyNetFone service?

How can I update my credit card details?

I cannot log into the My Account Portal - what can I do?

How do I merge two existing accounts?

What is automatic top-up?

Why my account is not topping up automatically?

What is the difference between pre-paid and post-paid?

How do I read my bill or invoice?

I have received my first invoice, Why is it blank?

I made a BPay payment yesterday and it is not showing yet, why?

I already have an account with you but wish to buy a new device, do I need a new account?

Do you debit the monthly fees directly from my credit card?

Are there any hidden costs?

Why was my credit card declined?

How does billing work for 1300 numbers?

Do the ‘call collection’ charges come off the included call amount?

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