Account Management Features

You can manage your MyNetFone account yourself via the Online Portal. You can also nominate someone to manage your account for you, or transfer your account to another owner (with their agreement). 

This page contains further information about:


Online Portal

You can easily manage your MyNetFone account through the online My Account Portal, which provides you access to call history, invoices, payments & more.

Once you log in to the Portal, you will be able to choose from the following menu options related to Accounts.

Select ‘My Accounts’ in the left menu to make payments and view past invoices. Across the top menu of this section, you will see sections including:

Summary

Includes Account Name, Number, Balance, Next Billing Date and Currency.

Invoices

View current and past invoices.

Payment

You can make payments by credit card, Bpay or direct debit.

Paying by credit card: you need to register a credit card on your MyNetFone Account. To do this, enter your credit card details in the ‘Register Credit Card’ section of ‘Payment’ page, and click ‘Register’.

To make a payment, select the amount that you wish to pay, select the registered credit card you want to use, and click ‘Make Payment’.

Paying by Bpay: The Bpay section of the ‘Payment’ page provides the Biller Code and Customer Reference for Bpay payments. Note: These payments typically take up to 3 days to appear in your MyNetFone account.

Paying by Direct Debit: To setup direct debit payments, please contact our Accounts Department and selecting the ‘Accounts’ option.

Auto Payments

You can take the hassle out of bill-paying by setting up automatic payments to your MyNetFone account.

On the ‘Auto Payments’ page, nominate a credit level and after each billing period, your credit card will be debited with the amount required to top up your account to the nominated credit level.

For Example: If your nominated call credit level is $40, and at the end of your billing cycle your account balance is $10, MyNetFone will automatically debit $30 from your credit card and credit it to your account, topping up your account balance back to $40.

Payment History

View previous payments that you have made to your account. You can filter the display of payments to show only those that were made on the current date, during the current billing period, during the previous billing period, or a specific date range.


Authorised Representatives

Ever had the inconvenience of calling up for information only to be told that you aren't authorised? This is because under the Australian Privacy Act, personal information can only be provided to the account holder or an authorised representative.

But that doesn't mean we won't talk to you. We can still provide general information (like the information that is easily found on our website).

Nominating an Authorised Representative

If you are an account holder and would like to nominate an Authorised Representative on your account, please call us on 181, or +61 2 8008 8000.

After we have asked you a few security questions, we will assist you in adding an authorised representative on your account. Please make sure that you have their contact details (email, mobile, landline, etc) ready before you call.  Download MyNetFone Appointment of Authorised Representative Form


 

Transfer of Account Ownership

If you no longer want to keep your account, but know someone who would be happy to take over the account and included services, plans & equipment, you can request to transfer the onwership of the account to that person.

To make this request, both you and the person taking over the account must complete the Transfer of Account Ownership Form.

MyNetFone reserves the right to refuse transfer requests if the new nominated owner does not meet our credit policy requirements.