MyNetFone Support Centre

Here you can find all the extra information you may want to know about your devices and services to keep your MyNetFone service running smoothly.

  • Trouble Shooting Matrix provides solutions to the most common problems. Step by step, you can solve your issues in a Do-It-Yourself manner.
  • Manuals & Setup Guides - download documentation and software including the Invoice Reading Guide, User Guides, Datasheets, Quickstart Guides, Firmware (including device software upgrades) and Manuals from here.
  • Support Request - if your problem persists, complete this online Support Request and one of our specialists will reply as soon as possible.
  • Frequently Asked Questions (FAQ) – use the search function to quickly find answers to most questions.
  • Geek Talk - not sure what DID or SIP means? Find the meaning of all the techy terms and become a cyber-geek in no-time! 


Follow us on your favourite Social Networks!


Follow us on Twitter with:

  • @mynetfone tweets about scheduled maintenance and changes to call centre hours during public holidays as well as our HOT Deals, new products and handy features.

Become a Fan of MyNetFone on Facebook for all the latest news and exciting upcoming competitions!

'Like' us to make sure you’ll never miss out amazing discounts and fantastic online offers on our Services & Equipment.


Check our Blog regularly for all the latest news on all topics, now with 4 categories:

  • Services,
  • Equipment,
  • Geek Talk and
  • Corporate

get_adobe_reader Please note that to read some of the files in our support center you will need the Adobe® Reader which is free to download from the Adobe® web site.