MyNetFone nbn™ Speed Guide

 

	Basic Plan	Standard Plan	Standard Plus Plan	Premium Plan
Speed tier	Basic Evening Speed	Standard Evening Speed	Standard Plus Evening Speed (not available for Fixed Wireless)	Premium Evening Speed (not available for Fixed Wireless)
Typical peak speeds	7Mbps down	15Mbps down	30Mbps down	60Mbps down
Maximum off-peak speeds	11Mbps down 0.9Mbps up	22Mbps down 4Mbps up	45Mbps down 18Mbps up	90Mbps down 36Mbps up
Suitability	This is the basic speed available on the nbn network. Suitable for 1-2 users with few devices connected.	This is the standard speed available on the nbn network. Suitable for up to 3 users or a small household with a couple of devices connected.	This is faster than the standard speed available on the nbn network. Suitable for 3-5 users using the internet simultaneously.	This is the fastest speed available on the nbn network. Suitable for 5-8 users and can support heavy use and downloads.
Common online uses	Web browsing Emailing   not suitable for: streaming music, videos, gaming and big downloads	Web browsing and emailing Streaming HD videos and music Big downloads	Web browsing and emailing Streaming HD videos and music Gaming Big downloads	Web browsing and emailing Streaming 4K videos and music Gaming Big downloads

Peak and off-peak nbn™ speeds

Typical peak speeds are the typical expected speeds during busy times for residential internet traffic between 7:00pm to 11:00pm. The typical expected speeds during busy times for business internet traffic is between 9:00am to 5:00pm. However, they are not the guaranteed minimum speed. Maximum off-peak speeds are the expected maximum speeds outside of peak hours and are also not the guaranteed minimum speed.

Your actual speeds can vary depending on different factors such as your nbn™ technology type, network capacity, network traffic, internet usage, in-premise equipment, the quality of your line, website congestion and location of your modem. See below for more details.

 

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Nbn™ Technology Type

Fibre to the Premises (FTTP)

FTTP has Optic Fibre leading directly to your premises and is connected to the nbn™ box inside. FTTP is compatible with all MyNetFone nbn™ plans and speed tiers, but the speed can still be affected by other factors stated below.

Hybrid Fibre Coaxial (HFC)

HFC has Optic Fibre connecting to a node on your street, which leads to your premises via coaxial cable. HFC is also compatible with all MyNetFone nbn™ plans and speed tiers, but the speed can be still be affected by other factors stated below. Click here for the HFC setup guide.

 

Fibre to the Node (FTTN)

FTTN has Optical Fibre leading to a nearby node and connects to the phone socket in your premises via existing copper lines. FTTN speeds can be impacted by various factors like weather, electrical interference, quality of premises cabling as well as the length and quality of the copper line.

Your maximum attainable line speed can only be confirmed when your service is activated on the nbn™ network. You may want to start with a lower speed first and upgrade the speed tiers once the information is available. If your FTTN connection doesn’t allow you to reach the speed tier you are on, your remedies are to switch to a lower plan or cancel without charge.

 

Fibre to the Building (FTTB)

FTTB has Optical Fibre leading to a node in your building’s communications room. The nbn™ will connect from the node to the phone socket in your premises via the building’s existing copper network. Factors affecting FTTB speeds include electrical interference, quality of premises cabling as well as the length and quality of the copper line

Your maximum attainable line speed can only be confirmed when your service is activated on the nbn™ network. You may want to start with a lower speed first and upgrade the speed tiers once the information is available. If your FTTB connection doesn’t allow you to reach the speed tier you are on, your remedies are to switch to a lower plan or cancel without charge.

 

Fibre to the Curb (FTTC)

FTTC has Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From there, a copper telephone cable delivers the service to the wall socket inside your premises if you are in a single dwelling unit or to the customer side MDF if you are in a multiple dwelling unit.

Your maximum attainable line speed can only be confirmed when your service is activated on the nbn™ network. You may want to start with a lower speed first and upgrade the speed tiers once the information is available. If your FTTC connection doesn’t allow you to reach the speed tier you are on, your remedies are to switch to a lower plan or cancel without charge.. Click here for the FTTC setup guide.

 

Fixed Wireless

Fixed Wireless is connected via an antenna on your roof, which receives data signals from an nbn™ tower in your area. The data is transmitted wirelessly to an nbn™ connection box in your premises. Factors that affect Fixed Wireless nbn™ includes weather conditions and the quality of signal received from the local nbn™ tower to your antenna. MyNetFone currently offers Basic Evening Speed and Standard Evening Speed for fixed wireless services. 

 

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Other factors affecting nbn™ speeds

Network capacity, network traffic and internet usage

While high bandwidth demand during peak times can affect your nbn™ speed, so can the usage of internet within your household. If there are multiple devices in your home connected to your service, the bandwidth will be shared between them so you may experience slower speeds. See the speed tiers table above to choose a plan suitable for your household needs.

Wireless

Your wireless connection can be affected by the distance between your device and the location of the modem. Electrical interference is more likely to occur when you are further away from the modem. To improve the connection, you can move the modem to a different area in your premises to reduce the distance or simply connect your device to the modem via a cable.

In-premise equipment

Your in-premise nbn™ equipment could be another factor that affects the performance of your internet speed. If your nbn™ modem is outdated or does not have the capacity to reach higher speeds, you might need to consider getting a powerful modem. MyNetFone offers a reliable modem to maximise your nbn™ experience. 

Line length and quality

If you have FTTN/FTTB/FTTC, your speed can be affected by the length and quality of your copper line from your premises to the node/basement/FTTC node. Also, if the copper wiring in your premises is configured poorly or damaged in any way, you will experience much slower speeds. You might want to have certified technician to visit your sites and fix the internal wiring issues if possible.

Congestion

Congestion can occur when you are accessing a website that has a lot of simultaneous user traffic, or if you are downloading content from an international source.

 

 

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