Added over 12 years ago

New Firmware upgrade for Billion Voice Adaptors

Recently there have been some compatibility issues with the Billion range of voice adaptors on our network. Customers using a Billion device to access the MyNetFone service may have experienced some problems including call drop outs, silent calls or calls not completing etc.

We have been working closely with Billion to fix these issues and are happy to announce a newly released firmware upgrade which will resolve them. If you are using a Billion device, please visit our Support Centre to upgrade your Billion Voice Adaptor with the latest firmware upgrade.

Instructions are provided along with the firmware upgrade, but should you require assistance in uploading the new firmware onto your Billion device, please submit a technical support request on the Billion website:

Alternatively, you can contact MyNetFone technical support on 1300 731 048 between 8:30am and 8:00pm Monday to Friday and 10:00am and 4:00pm Saturday. Please download the firmware and connect your Billion device to your PC before calling.

We hope you will enjoy using the MyNetFone service even more after this upgrade. If you have any questions please feel free to contact us on 1300 731 048.

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