Added 12 months ago

The Rise of Chat-bots

Depending on what science fiction movies you’ve seen, the idea of interacting with a bot could either excite or terrify you. Whatever your opinion – it’s predicted to become a regular part of our lives sooner than you might think. 

A new report from International Data Corporation (IDC), predicts that by the year 2021 65% of consumers will interact with customer support chat-bots, as organisations shift away from human operated web-chat. The report also predicted that up to 85% of commercial enterprise apps will be using AI in some way. This means organisations can automate the basic tasks that normally require human intelligence. These tasks include activities like speech or facial recognition, visual perception, language translation and decision-making.

IDC predicts 65% of customers will interact with chat-bots by 2021.

While chat-bots themselves have been around for a while, the predicted growth in this area will be around making the technology more accessible to all kinds of businesses hoping to automate the customer service aspects of their business. A separate study by industry analyst Gartner determined that in 2017 only 2% of organisations were using chat-bots as a part of their customer service and support operations.

However, with the increased adoption of the technology, Gartner predicts that number will jump to 25% of all customer by 2020. Managing vice president of Gartner, Gene Alvarez, said there’s already been a huge shift towards chat-bots or Virtual customer assistants (VCA) in recent years as companies recognise the benefits of automated self-service, with the ability to escalate to a human agent in complex situations. "As more customers engage on digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks," Alvarez said. "This is underpinned by improvements in natural-language processing, machine learning and intent-matching capabilities." Organisations using chat-bot technology recorded a 70% drop in call, chat and/or email enquiries after implementing the technology. They also reported an increase in customer satisfaction overall.

Companies using chat-bots have reported an increase in customer satisfaction.

While AI is aimed at helping ease the operational pressure on Australian businesses, the report also indicated a negative aspect when it came to the digitalisation of business. As the technological support for business advances, the half-life of Australian businesses is actually shrinking. The IDC paper reported the shorter lifespan could come down to organisations struggling to keep up with the constant technological advancements required to stay afloat in the fast-paced field of technology. 

For more tech news, check out the MyNetFone blog

Posted by at 2:05 pm 1 Comments

Added about 1 year ago

How Much Data Does Your Music Streaming Service Use?

Whether you’re watching a movie or listening to music, streaming has become one of the most popular ways to receive your favourite content. Most streaming services come with a monthly subscription fee that’s withdrawn from your bank account every month, but what do these services cost you in data? 

Not all streaming providers release the specs of their services. However big players Spotify and Google Play Music both state publicly on their websites that the bitrate can fluctuate from anywhere between 96kbps and 320kbps - depending on what music you’re streaming and the type of connection available.

Using this as the standard, we can work out how much data you're using while streaming your favourite tunes. Let’s say with a good connection you’re consistently streaming music at 320 kbps. That adds up to 112MB every hour. Or to put it into perspective using gigabytes, it would take you over 8.5 hours of High-quality streaming to use 1GB of data.

Spotify and Google give you 8.5 hours of high-quality music for 1GB 

Depending on the type of mobile data plan you have, or the availability of Wi-Fi when you’re streaming music, you may want to reduce these speeds manually. Reducing the bitrate to the 'Normal' setting that Spotify offers (96kbps) could give you over 24 hours of streaming before using 1GB of data.


Got an appetite for data?

Try our unlimited DSL and NBN broadband plans

Posted by at 12:16 pm 0 Comments

Added about 1 year ago

New NBN Plan Names

In accordance with new ACCC regulations, there will now be a standardised naming convention for NBN plans that all Internet Service Providers must adhere to.

This means that the names of MyNetFone NBN plans has changed, however the service will not be affected. 


Existing Plan Names 

New Plan Names

NBN Basic [Fast]

NBN Lite [Basic Speed]

NBN Basic [Superfast]

NBN Lite [Standard Speed]

NBN Basic [Ultrafast]

NBN Lite [Standard Plus Speed]

NBN Basic [Turbofast]

NBN Lite [Premium Speed]

NBN Unlimited [Fast]

NBN Unlimited [Basic Speed]

NBN Unlimited [SuperFast]

NBN Unlimited [Standard Speed]

NBN Unlimited [UltraFast]

NBN Unlimited [Standard Plus Speed]

NBN Business Unlimited [TurboFast]

NBN Unlimited [Premium Speed]

This is how MyNetFone NBN plans will be referred to on the MyNetFone website.


See the MyNetFone Speed Guide for more information

or search your address on the NBN coverage map

Posted by at 5:35 pm 0 Comments

Added about 1 year ago

ISDN End of Life

ISDN has been the foundation of communications in Australia for years. However soon the legacy of ISDN will come to an end.


What is ISDN?

As the original high-speed internet service, ISDN (Integrated Service Digital Network) triggered the development of faster internet during the 1990s. It was a big improvement upon dial-up and was the first technology that allowed us to make calls and use the internet simultaneously. The data lines of ISDN were a big advantage as they delivered constant data speeds and provided the flexibility to combine data lines or to use them individually.


Make way for a new network

Now, the ISDN is being disconnected to make way for the NBN network. Consequently, Australian carriers will phase out all ISDN services over the next five years. Disconnections will commence in June 2019. However, from June 2018, existing customers will no longer be able to add to or modify their ISDN services. It no longer makes sense to invest in this outdated technology. Now is the time to start thinking beyond ISDN, and make the switch to future-proof communications.

Find out if you’re ready for an NBN connection today.


Search your address on the
NBN coverage map

Posted by at 1:48 pm 1 Comments

Added about 1 year ago

Call-Back Scam Hitting Australia

Have you missed call from Tunisia lately? How about Cameroon?

If you have, you’re not alone. There’s been a huge wave of these phone calls hitting Australian mobiles recently. And here’s a hot tip – don’t call them back!

What these missed calls probably are is a call-back scam known as ‘Wangiri’ which translates from Japanese to “one ring and cut”. The scam works by leveraging the good phone etiquette of its victims. Scammers will call mobile numbers at random, and when a number is connected, they will disconnect the call after a few rings. 


When someone sees a missed call from an unknown number on their phone, they will return the call without realising the number carries a huge per-minute call rate (think psychic hotline or adult phone chat) as well as the higher than usual charges associated with international calls.

Once the call is connected the scammer will try and keep you on the line as long as possible, often telling you that you’ve won a large sum of money or that a family member has been seriously injured or killed. If you have received one of these calls, it does not mean your private information has been breached. Police believe that the mobile number generation is automated and calling numbers at random.

Keep in mind, it’s never a good idea to return calls from unknown international numbers.

Posted by at 12:53 pm 0 Comments

Added about 1 year ago

50% off Voice Plans When You Purchase NBN

For the month of November, we’ve halved the price of our Voice plans when you purchase a Basic or Unlimited NBN plan with MyNetFone. All of our plans come with unlimited call inclusions to suit every household.

Soon, the existing landline network will be disconnected to make way for the NBN. This means all home phones will have to transition to an NBN-compatible voice solution like VoIP.

Future-proof your home phone and broadband today by taking advantage of this limited offer.

Why MyNetFone VoIP?

  • NBN-ready voice solution.
  • Plug-and-play technology for easy set-up.
  • Variety of plans to choose from.
  • Untimed call inclusions (local/national, mobile, or international).
  • Save up to 60% on your bill compared to landline.
  • Free number porting.
  • Free advanced features.

Switching to the NBN is easy. We handle the logistics and before you know it, you will be enjoying faster internet with great value phone calls. Not sure if you have NBN? Search your address on the NBN coverage map.


Don’t miss your opportunity. Apply now!


Note: This offer excludes Unlimited NBN Bundles. This is a limited time offer from 02/11/2017 to 31/01/2018 for new customers only.

Posted by Crystal at 10:10 am 0 Comments

Added about 1 year ago

MyNetFone adds HFC

*HFC rollout is currently suspended by nbn Co. MyNetFone will resume taking HFC orders upon further notice.

MyNetFone has added hybrid Fibre Coaxial (HFC) to its multi-technology NBN offering, opening up our competitive NBN plans to even more customers. HFC was developed by cable or ‘Pay TV’ networks to allow a high-speed, two-way broadband connection. HFC was designed to deliver video, voice and data services through a combination of fibre and coaxial cable. For more information, check out the MyNetFone speed guide.

In a HFC connection, NBN fibre is rolled out to a common node in the neighbourhood. From the node, coaxial cable will complete the connection to the premises. The cable itself is made of insulated copper to prevent external interference.

HFC technology will be used mostly around Australia's capital cities. If you or your neighbours have a pay TV subscription, it’s likely you live in the HFC footprint. An estimated 4 million premises will be connected with the technology. 

Find out what technology is available at your premises
Search your address on the NBN coverage map

Posted by at 10:17 am 0 Comments

Added about 1 year ago

Easter Long Weekend


The Easter long weekend is almost here! Please note our operating hours have changed over the break.

Residential Support:

  • Friday 14/04/17: CLOSED
  • Saturday 15/04/17: 9am - 5pm
  • Sunday 16/04/17: 9am - 5pm
  • Monday 17/04/17: 9am - 5pm

Business Support:

CLOSED Friday-Monday


Residential Accounts:

  • Friday 14/04/17: CLOSED
  • Saturday 15/04/17: 9am - 5pm
  • Sunday 16/04/17: 9am - 5pm
  • Monday 17/04/17: 8am - 10pm

Residential and Business Sales:

CLOSED Friday-Monday

Business emergency support will be available for urgent matters. See here for details.

Regular operating hours will resume Tuesday, 18 April. We apologise for any inconvenience.

Happy Easter from the MyNetFone team

Enjoy the long weekend!

Posted by at 2:04 pm 0 Comments

Added over 2 years ago

Kids spend more time online than watching TV

A toddler with an iPad isn't an uncommon sight in this digital age. And it’s certainly a sign of technological progress to see someone who's still in nappies operating a touch-screen computer.

So it’s probably no surprise that Australian kids are now spending more time using the internet than watching television.

A recent study from Roy Morgan Research revealed that Aussie kids between the ages of 6 and 13 spend an average of almost 12 hours a week online. This number has increased steadily over the last 8 years, doubling from 6 hours a week in 2008.

Not only has internet use increased significantly, it’s actually taken away from hours spent watching television. In 2008 youngsters spent 14.5 hours a week watching TV which dropped to 10.5 hours in 2016.

“The internet is taking time away from TV in large part because it’s what many kids now treat as television. Watching online videos is the most common internet activity, something two-thirds of kids do in an average four weeks. Almost one in four kids say YouTube is their number one favourite website,” said Roy Morgan Research CEO, Michele Levine. 

While time spent online dominates time spent watching television in total, it’s a different case when you only look at in-home entertainment. Almost 30 percent of kid’s internet usage is spent outside of the home, either at school or elsewhere. Kids are spending around 8 hours a week online at home, slightly less than the 10.5 hours of TV.


How Aussie Kids Spend Their Time

Source: Roy Morgan Research


Have you got an appetite for data?

Check out our competitive broadband plans

Posted by at 10:01 am 0 Comments

Added over 2 years ago

How Far Has the NBN progressed?

The National Broadband Network is on target to connecting 8 million premises by 2020, according to NBN Co's 2017-2020 corporate plan. This follows a big year in 2016, with the rollout hitting some significant milestones.

2016 Milestones

  Activated 916,000 new services.
  Connected 2.2 million premises.
  Launched Sky Muster satellite.
  Launched Fibre-to-the-Node NBN.


It's expected the NBN will reach the halfway point (4 million) of the rollout in mid-2017. There are currently 3.87 million connected premises, with 1.69 million of those actively using the service.

Overall Progress

Did you know?

Eventually everyone will have to be connected to the NBN.

The legacy copper network that provides DSL broadband and PSTN phone services will be disconnected roughly 18-months after NBN availability. With the significant progress made in 2016, it’s important to be aware of when service will be made available to your premises - you don't want to be caught offline when the legacy network is terminated!

Why not check if your premises is ready on the NBN coverage map. Just type in your address or drop a pin on the map to find out when NBN will be available in your area and what type of connection you can expect. Check the NBN coverage map.

If you’d like to know more about the NBN
give us a call on 1300 731 048

Posted by at 12:54 pm 0 Comments

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