Added about 1 year ago

ISDN End of Life

ISDN has been the foundation of communications in Australia for years. However soon the legacy of ISDN will come to an end.


What is ISDN?

As the original high-speed internet service, ISDN (Integrated Service Digital Network) triggered the development of faster internet during the 1990s. It was a big improvement upon dial-up and was the first technology that allowed us to make calls and use the internet simultaneously. The data lines of ISDN were a big advantage as they delivered constant data speeds and provided the flexibility to combine data lines or to use them individually.


Make way for a new network

Now, the ISDN is being disconnected to make way for the NBN network. Consequently, Australian carriers will phase out all ISDN services over the next five years. Disconnections will commence in June 2019. However, from June 2018, existing customers will no longer be able to add to or modify their ISDN services. It no longer makes sense to invest in this outdated technology. Now is the time to start thinking beyond ISDN, and make the switch to future-proof communications.

Find out if you’re ready for an NBN connection today.


Search your address on the
NBN coverage map

Posted by at 1:48 pm 1 Comments

Added about 1 year ago

Call-Back Scam Hitting Australia

Have you missed call from Tunisia lately? How about Cameroon?

If you have, you’re not alone. There’s been a huge wave of these phone calls hitting Australian mobiles recently. And here’s a hot tip – don’t call them back!

What these missed calls probably are is a call-back scam known as ‘Wangiri’ which translates from Japanese to “one ring and cut”. The scam works by leveraging the good phone etiquette of its victims. Scammers will call mobile numbers at random, and when a number is connected, they will disconnect the call after a few rings. 


When someone sees a missed call from an unknown number on their phone, they will return the call without realising the number carries a huge per-minute call rate (think psychic hotline or adult phone chat) as well as the higher than usual charges associated with international calls.

Once the call is connected the scammer will try and keep you on the line as long as possible, often telling you that you’ve won a large sum of money or that a family member has been seriously injured or killed. If you have received one of these calls, it does not mean your private information has been breached. Police believe that the mobile number generation is automated and calling numbers at random.

Keep in mind, it’s never a good idea to return calls from unknown international numbers.

Posted by at 12:53 pm 0 Comments

Added about 1 year ago

50% off Voice Plans When You Purchase NBN

For the month of November, we’ve halved the price of our Voice plans when you purchase a Basic or Unlimited NBN plan with MyNetFone. All of our plans come with unlimited call inclusions to suit every household.

Soon, the existing landline network will be disconnected to make way for the NBN. This means all home phones will have to transition to an NBN-compatible voice solution like VoIP.

Future-proof your home phone and broadband today by taking advantage of this limited offer.

Why MyNetFone VoIP?

  • NBN-ready voice solution.
  • Plug-and-play technology for easy set-up.
  • Variety of plans to choose from.
  • Untimed call inclusions (local/national, mobile, or international).
  • Save up to 60% on your bill compared to landline.
  • Free number porting.
  • Free advanced features.

Switching to the NBN is easy. We handle the logistics and before you know it, you will be enjoying faster internet with great value phone calls. Not sure if you have NBN? Search your address on the NBN coverage map.


Don’t miss your opportunity. Apply now!


Note: This offer excludes Unlimited NBN Bundles. This is a limited time offer from 02/11/2017 to 31/01/2018 for new customers only.

Posted by Crystal at 10:10 am 0 Comments

Added about 1 year ago

MyNetFone adds HFC

*HFC rollout is currently suspended by nbn Co. MyNetFone will resume taking HFC orders upon further notice.

MyNetFone has added hybrid Fibre Coaxial (HFC) to its multi-technology NBN offering, opening up our competitive NBN plans to even more customers. HFC was developed by cable or ‘Pay TV’ networks to allow a high-speed, two-way broadband connection. HFC was designed to deliver video, voice and data services through a combination of fibre and coaxial cable. For more information, check out the MyNetFone speed guide.

In a HFC connection, NBN fibre is rolled out to a common node in the neighbourhood. From the node, coaxial cable will complete the connection to the premises. The cable itself is made of insulated copper to prevent external interference.

HFC technology will be used mostly around Australia's capital cities. If you or your neighbours have a pay TV subscription, it’s likely you live in the HFC footprint. An estimated 4 million premises will be connected with the technology. 

Find out what technology is available at your premises
Search your address on the NBN coverage map

Posted by at 10:17 am 0 Comments

Added about 1 year ago

Easter Long Weekend


The Easter long weekend is almost here! Please note our operating hours have changed over the break.

Residential Support:

  • Friday 14/04/17: CLOSED
  • Saturday 15/04/17: 9am - 5pm
  • Sunday 16/04/17: 9am - 5pm
  • Monday 17/04/17: 9am - 5pm

Business Support:

CLOSED Friday-Monday


Residential Accounts:

  • Friday 14/04/17: CLOSED
  • Saturday 15/04/17: 9am - 5pm
  • Sunday 16/04/17: 9am - 5pm
  • Monday 17/04/17: 8am - 10pm

Residential and Business Sales:

CLOSED Friday-Monday

Business emergency support will be available for urgent matters. See here for details.

Regular operating hours will resume Tuesday, 18 April. We apologise for any inconvenience.

Happy Easter from the MyNetFone team

Enjoy the long weekend!

Posted by at 2:04 pm 0 Comments

Added about 1 year ago

Kids spend more time online than watching TV

A toddler with an iPad isn't an uncommon sight in this digital age. And it’s certainly a sign of technological progress to see someone who's still in nappies operating a touch-screen computer.

So it’s probably no surprise that Australian kids are now spending more time using the internet than watching television.

A recent study from Roy Morgan Research revealed that Aussie kids between the ages of 6 and 13 spend an average of almost 12 hours a week online. This number has increased steadily over the last 8 years, doubling from 6 hours a week in 2008.

Not only has internet use increased significantly, it’s actually taken away from hours spent watching television. In 2008 youngsters spent 14.5 hours a week watching TV which dropped to 10.5 hours in 2016.

“The internet is taking time away from TV in large part because it’s what many kids now treat as television. Watching online videos is the most common internet activity, something two-thirds of kids do in an average four weeks. Almost one in four kids say YouTube is their number one favourite website,” said Roy Morgan Research CEO, Michele Levine. 

While time spent online dominates time spent watching television in total, it’s a different case when you only look at in-home entertainment. Almost 30 percent of kid’s internet usage is spent outside of the home, either at school or elsewhere. Kids are spending around 8 hours a week online at home, slightly less than the 10.5 hours of TV.


How Aussie Kids Spend Their Time

Source: Roy Morgan Research


Have you got an appetite for data?

Check out our competitive broadband plans

Posted by at 10:01 am 0 Comments

Added about 1 year ago

How Far Has the NBN progressed?

The National Broadband Network is on target to connecting 8 million premises by 2020, according to NBN Co's 2017-2020 corporate plan. This follows a big year in 2016, with the rollout hitting some significant milestones.

2016 Milestones

  Activated 916,000 new services.
  Connected 2.2 million premises.
  Launched Sky Muster satellite.
  Launched Fibre-to-the-Node NBN.


It's expected the NBN will reach the halfway point (4 million) of the rollout in mid-2017. There are currently 3.87 million connected premises, with 1.69 million of those actively using the service.

Overall Progress

Did you know?

Eventually everyone will have to be connected to the NBN.

The legacy copper network that provides DSL broadband and PSTN phone services will be disconnected roughly 18-months after NBN availability. With the significant progress made in 2016, it’s important to be aware of when service will be made available to your premises - you don't want to be caught offline when the legacy network is terminated!

Why not check if your premises is ready on the NBN coverage map. Just type in your address or drop a pin on the map to find out when NBN will be available in your area and what type of connection you can expect. Check the NBN coverage map.

If you’d like to know more about the NBN
give us a call on 1300 731 048

Posted by at 12:54 pm 0 Comments

Added over 2 years ago

Rise of the GranTechies

Whether it’s embarrassing grandchildren on Facebook, or trying to rewind a DVD - the older members of our community have a bad reputation when it comes to technology. However, it turns out these stereotypes might be a thing of the past.

According to a study conducted by NBN Co, tech-savvy grandparents have transitioned comfortably into the digital age with 93% using the internet daily.

According to the NBN’s GranTechies report, Aussie grandparents are using broadband primarily for staying in touch with family and friends, through Skype, email and social media channels. It’s also boosted the confidence of seniors, with 59% saying they were just as internet-savvy as their younger counterparts.

Nan Bosler, President of the Australian Seniors Computer Clubs Association, teaches seniors from 55 to 80+ how to use computers. And she says the older generation are not the tech dinosaurs we once labelled them.

“Seniors also use the internet like everybody else… for shopping, researching family history, taking online courses and buying airline tickets. I even have lots of students who are addicted to YouTube!”

While the internet is helping elderly Australians keep in contact with family and friends, Nan had a warning for the younger generation.

“It’s fabulous for keeping up with the grandkids. Although some of them need to remember to mind their P’s and Q’s once Grandma is on social media!”

While they might not be as quick on their feet, older Australians are certainly taking advantage of the latest in superfast broadband.

Don’t let Nan leave you behind
Upgrade to one of our competitive NBN plans today


Image source: NBN Co

Posted by at 4:32 pm 0 Comments

Added over 2 years ago

5 Tech Tips for Travellers

For a lot of us, the end of the year is the time to put those holiday plans into action. Whether you’re travelling for a few weeks abroad or just a weekend coastal getaway – here are a few tech tips to keep in mind this summer:

1) Backup Your Devices

Losing a device obviously comes with a financial loss, but what about your lost data? Important messages, photographs and app histories can all be lost with your phone. It’s a good idea to back up all necessary information on your laptop, hard drive or on a cloud storage facility.

*Another handy tip is to back up your itinerary and important travel documents on an easy to access cloud storage platform. That way you can access them quickly from anywhere in an emergency. Apps like Evernote let you save PDF files, contact numbers and any other important information and can be accessed from any smart device.

2) Insurance

Travelling internationally requires stop-overs, tight deadlines and unfamiliar surroundings. When you’re rushing around from place to place, it can be easy to misplace some of your important gadgets. Shop around and find the travel insurance best suited to you and have the peace of mind that if anything is lost or stolen, you won’t be out of pocket.

3) Extra Battery

Between long-haul flights, airports, trains and incompatible power adaptors, you might not always have the luxury of charging your phone on a whim. Bring a back-up charger so you’re never caught in the red (just remember to charge it before you leave).

4) Route Calls

If you have a MyNetFone VoIP service, you can route your incoming calls to your mobile, or directly to the landline at your destination using the follow-me service. This will allow you to take any important phone calls while you’re gone. When calls are routed from your home number, friends and family contacting you will only pay the cost of a local call.

5) Carry-on Gadgets

Losing your luggage sounds like a plot device for a Hollywood comedy, but it’s not as uncommon as you’d think. If you're flying to your destination, keep in mind lost or damaged baggage isn’t covered by most airlines. So the passenger has to wear the cost if anything happens. Don’t take the risk, make sure you pack any valuables in your carry-on luggage so you can make sure they arrive to your destination safely.

Enjoy your travels worry free by following these simple travel tech tips.

Find out more about the latest in tech news at the MyNetFone blog.

Posted by at 9:24 am 1 Comments

Added over 2 years ago

Stay Smart Online Week Kicks off in Canberra

The Minister Assisting the Prime Minister for Cyber Security, Dan Tehan, has today launched the 2016 Stay Smart Online Week at the National Library of Australia.

According to Tehan, cybercrime is costing the Australian economy $1billion every year. He expects this cost to increase with reports indicating that 90 per cent of Australians will be online by 2017.

“There have been more than 74,000 cybercrimes reported since November 2014, with online scams and fraud accounting for 42 per cent," Tehan said.

“These statistics demonstrate the importance of every Australian taking responsibility for their own cyber security.”

The theme of this year’s Stay Smart Online week, is “Cyber Safety from the Lounge Room to the Board Room” aimed at promoting safe online security practices at work and at home.

To further assist Australians in protecting themselves, two user guides have been made available on the website along with some “Top Tips” on how to stay safe at home and at work.

The Top Tips offer advice on:

  • Securing your mobile device
  • Securing your desktop or laptop computer
  • Protecting your online accounts
  • Safely connecting and sharing
  • Protecting your child
  • Buying/Selling online


Find out about the latest in tech news at the MyNetFone blog

Posted by at 11:43 am 0 Comments

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