Added over 11 years ago

MyNetFone Upgrade

Good news - we're upgrading our system in order to provide an even better service for our customers. There will be some minor impacts on some MyNetFone services and we apologise for any inconvenience caused.

Voicemail Services

From Monday 10 September, there will be possible disruptions to Voicemail configurations. If you find your voicemail service affected please visit your My Account portal after the upgrade and reconfigure your voicemail settings.

Online Services

Between 9pm on Tuesday 11 September and 8am on Wednesday 12 September the following online services will not be available:
· My Account Portal
· Registration
· Redeem
Customers can still make payments during this time by calling 151 from your MyNetFone service. To check account settings at this time you can give us a call on 1300 731 048.

Billing Services

Billing will not occur on Wednesday 12 September, anyone normally billed on this date will be billed on Thursday 13 September

If you have any problems at all, give our friendly customer service team a call - they'll be happy to help.

The upgrade will mean some exciting new features including "Follow Me", which lets you self-manage and re-direct in real time your incoming calls to any destination ...stay tuned!

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