Added over 8 years ago

VoIP demonstrates value of NBN – Customer Case Study

The NBN rollout is the ideal opportunity for Australians to embrace VoIP phone services and the digital age. With VoIP, sound quality largely depends on your internet connection speed, which is inherently variable on ADSL2+. The NBN provides better speed and minimal latency, superior to even the high speeds of ADSL2+, ensuring perfect sound quality for VoIP calls comparable to, if not better than, traditional copper phone lines.

We recently launched a range of residential NBN broadband plans in Armidale, Kiama and greenfield sites (new housing developments) around Sydney and Melbourne. As our plans are gathering traction in these areas, our customers find that they can switch to VoIP and cut their monthly phone bills by eliminating annoying ‘line rental’ costs associated with the old copper line network.

Although VoIP works well with any ADSL2+ connection, we expect the NBN’s improved speed and accessibility will further boost adoption in both residential and business markets, especially with the recently announced countdown to the removal of copper lines.

NBN is not just for the techy youngsters

Possibly most surprising is the fact that it is not only tech-savvy younger generations who embrace the NBN and value added services like VoIP. The baby boomers - who are not often considered to be the most embracing of new technology – are jumping on the NBN bandwagon and using its capabilities to receive better services at a lower price.

Our first customer to sign up on MyNetFone’s residential NBN service plan, Warren Weekes, is a retiree based in Kiama on the south coast of New South Wales. He heard about the NBN being available in his area through his golf buddies at the Kiama golf club and was keen to take advantage of the new services on offer. Eventually, he swapped his Telstra BigPond Internet connection and fixed line to go ‘all IP’ with MyNetFone VoIP.

Reliability & Savings

Download speeds do not matter all that much for Warren, as he mainly uses the web to research holiday destinations, plan and book holidays, send emails and complete online banking. However he has seen a different benefit of the NBN – reliability. His previous connection often crashed and he is now enjoying a more stable service.

Warren, like many others, initially had reservations about using VoIP, but he is now very happy with his new service, which allows him to connect several VoIP-enabled cordless handsets around the house and save approximately $60 a month on line rental and call charges.

Features & Flexibility

He was also impressed by how easy it was to make changes to his service settings via the online portal (for example to divert calls to mobile) and was particularly happy with our unique number porting capabilities, which allowed his family to retain their existing phone number. Warren now considers himself a bit of a ‘VoIP ambassador’ on Kiama’s green.

Warren’s example shows that there is no ‘one size fits all’ solution. Light internet users, who mostly use the internet for email, internet browsing and social networking, may not need the maximum speed and download allowances the NBN can deliver. Our NBN plans cater for the needs of our customers with a range of available connection speeds and quotas starting from 12/1 mbps and 20GB for $39.95 a month, and optional VoIP plans starting from $9.95 with 200 included calls Australia-wide.

Find out more about our Residential NBN plans or Business NBN plans.

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Posted by Maria at 2:25 pm 1 Comments


Michael Courtney said over 8 years ago

I have been running Mynetfone VoIP now for 22 months on NBN in Scottsdale Tasmania and I can tell you that after being on ADSL in WA for about 5 years before moving to Tas that there is no comparison between the quality of the two. I would suggest to anyone thinking of changing over, stop thinking and just do it you won't be sorry you did.

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