Added about 1 year ago
It's time to make the plans that will help build your business in 2016. We've mapped out 5 New Year's resolutions to help market, improve and grow your business in the year ahead.
Relative to countries like the U.S and the U.K Australia has a much smaller population. With less potential customers available it’s important to cast a wide net and aim for a nationwide market.
Adding a 1300 number to your service will give your business a certain air of professionalism and doesn’t limit your clientele to a specific geographical region.
Toll free numbers like 1300 numbers are affordable and easy to setup, adding great value to your brand. 1300 numbers can cost as low as $9.95/month. Want to know more? Contact our business team on 1300 733 995 or learn more about 1300 numbers online.
Grow your Business
It’s exciting to see your business expand and important to pick the right staff to fill those growing positions. You’re looking for someone not only with the right skills but more importantly, the right attitude.
In the end ‘skills’ are more easily taught than social intelligence, and a positive working environment often correlates with positive working relationships and increased productivity.
Hiring extra staff is not as daunting as it sounds. Websites like au.indeed.com work as an aggregate for a number of separate job seeker platforms, making the process simpler.
Once you’ve hired the right person, ensure they hit the ground running. One thing they’ll need is a business phone – and not just a phone, but one that is integrated into the call flows of your business phone system.
By choosing a hosted phone system for your business, you can ensure this process is easy and quick. For example, MyNetFone’s Virtual PBX hosted phone system is managed via a user-friendly online portal, so you can add phone numbers, setup or change call groups and add more phone lines in near-real time. Plus, our Australian support team is only a phone call away to answer any questions.No need to wait for (and pay for) technician visits.
Improve Customer Service
Customer service is the lifeline of your business. Positive customer service experiences can promote brand loyalty and help gain new customers via positive word of mouth.
The first step to winning at customer service is ensuring every call to your business is answered. Every time. This ensures those valuable enquiries can be converted into sales and problems quickly resolved.
Setting up proper call routing on your business phone system can ensure every call is handled professionally, even during peak times.
On the MyNetFone Virtual PBX phone system, different settings allow you to route unanswered calls directly to your mobile, to a receptionist or colleague, or even send voice messages left on your work number directly to your email address as audio files.
Find out how to setup Voicemail to email, create call hunt groups and more in this Call Features FAQ.
If you find yourself doing 100% of a project but you’re so overworked you can only deliver 70% of your effort you end up with a sub-standard result. A lot of business owners take on too much as it’s easier just to do a job themselves.
Sharing projects with competent colleagues or employees allows you to focus on more important tasks. It’s important to be focused on the bigger picture of your business if you want it to flourish.
A good exercise is to think about if someone else were doing your job – how much time should they ideally spend on strategy and ‘big picture’ items, versus time spent on the small daily tasks that anyone else can do?
Most likely, you’ll arrive at something like 80% for ‘big picture’ and 20% for the ‘daily grind’. If this doesn’t match your current reality – make it a resolution in 2016 to get there. This will allow you to focus on growing your business, instead of spinning the hamster wheel.
Giving back to the community can help you both personally and professionally. Not only will you feel better about helping those in need, it can expose your business to likeminded professionals and potential customers.
Start the year by committing to donate a certain amount of time or product (it doesn’t have to be just money!) and include the project in your annual schedule.
If you use social media for your business or send out newsletters, make sure to promote the initiative there – it will help give the charity some much-needed exposure, and earn some goodwill for your business. Win-win.
Hopefully these tips can help you kick start your business into a productive 2016 or provide inspiration to create a list of your own. Have some other resolution ideas? Share them in the comments section below.
Posted by Nathan at 8:50 am 0 Comments
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