Added 7 months ago

100% Home-Grown Support Staff

 

 

The NBN has connected over 2.7 million premises to date, and averages a further 40,000 new connections per week. With the launch of FTTN/FTTB, the amount of new connections is expected to increase even further towards NBN Co’s target of 8 million connected premises by 2020.

So what are you waiting for?

MyNetFone customers are already enjoying the benefits of our ultra-fast broadband speeds, competitive prices and all while being supported by our 100% home-grown Australian support team.

Our residential support staff are all based in our Sydney or Melbourne offices. We mentor them closely to ensure our customers are being managed by professionals with an in-depth knowledge of our services. MyNetFone has a strong history of sourcing staff locally, supporting and developing skills right here in Australia.

 

Speak to one of our helpful sales staff on 1300 731 048
or learn more about our competitive NBN plans here.

Posted by Nathan at 1:30 pm 0 Comments

Added 8 months ago

Queen's Birthday Operating Hours 2016

If you haven't already, it's time to start making plans for the long weekend!

This coming Monday 13th June is the Queen’s Birthday. For all states except Western Australia this date is a public holiday.

Please take note of our reduced operating hours:

Residential Support & Customer Service

No change to operating hours:

8am – 10pm AEST Monday 13th June 2016.

9am – 5pm AEST Saturday – Sunday.

Business Support & Customer Service

Operating at reduced business hours:

8:30am to 4:30pm AEST Monday 13th June 2016.

Emergency support will continue to be available throughout the Queen’s birthday long weekend for all business customers with urgent matters.

Sales Teams

Both Business and Residential sales will be CLOSED Monday 13th June 2016, however will be operating at regular hours outside of this date.

Queen (related) Trivia!

Did you know?..

- Queen Elizabeth II is 90 this year!

- Queen's Bohemian Rhapsody film clip was shot in just four hours, cost only £3,500 to make and was released 41 years ago.

- A Queen bee can lay an egg a minute, 24 hours a day.

- In playing cards, the Queen's names are: Hearts - Judith, Diamonds - Rachel, Spades - Pallas and Clubs - Argine.

- Star Wars' Queen Amidala was played by Natalie Portman and Kiera Knightley. Hired for her resemblance to Portman, Knightley played the Queen's bodyguard and decoy.

Posted by Nathan at 4:24 pm 0 Comments

Added 9 months ago

ANZAC Day 2016 Changed Service Hours

ANZAC Day

 

ANZAC Day is a time at which Australians reflect on the many different meanings of war. It marks the anniversary of the first major military action fought by Australian and New Zealand forces during the First World War.

At MyNetFone we remember the sacrifice of all Australian and New Zealand soldiers who died during the war, fighting to give us the freedoms we enjoy.

During the ANZAC Day public holiday, Friday the 25th of April 2016, customers are advised that we will be closed:

Support Centre - Closed

Sales Team - Closed

Emergency support for business services will be available as usual, charges apply.

(Normal hours will resume on April 26th).

Posted by at 10:16 am 0 Comments

Added 10 months ago

Opening Hours Easter Long Weekend

The four-day chocolate-filled holiday is approaching. It's time to start planning what you'll be doing over the Easter long weekend.

MyNetFone operating hours have changed over the break.

Residential Support:

  • Friday 25/03/16: CLOSED
  • Saturday 26/03/16: 9am - 5pm
  • Sunday 27/03/16: 9am - 5pm
  • Monday 28/03/16: CLOSED

Business Support: CLOSED Friday-Monday

Residential and Business Sales: CLOSED Friday-Monday

Business emergency support will be available for urgent matters. See here for details.

Regular operating hours will resume Tuesday, 29 March. We apologise for any inconvenience.

Enjoy the long weekend!

Posted by Nathan at 2:38 pm 0 Comments

Added 11 months ago

MyNetFone at CeBIT 2016

MyNetFone is offering free exhibition passes to CeBit, Asia Pacific’s largest business technology event, 2-4 May at Sydney Olympic Park.

Come along, say hi to the team and play a round of mini golf (we’re bringing our own putting green).

At CeBIT you’ll connect with global IT innovators and learn from industry leaders discussing the developments expected to impact today’s business. The premier event will host over 300 organisations showcasing the latest technological advancements. See current and future products in action as they solve modern business challenges.

MyNetFone’s specialty is business communication solutions and we’ll be showcasing a range of our  products and services:

NBN: Higher bandwidth allows for better communication concurrency, learn how you can benefit.

Virtual PBX: The latest in hosted phone systems that will streamline business communications.

Yealink: Check out the latest range of business phones, including video conferencing handsets.

Whether you’re a start-up looking to expand, a tech-savvy customer or a business looking to stay ahead of the curve – Come and say hello to the MyNetFone team at CeBIT. 

CeBIT2015

How to claim your free pass

 To claim your free pass, register online by applying the promotional code -> CEMYN16 and click ‘Apply Code’.

Fill out the short registration form providing the email address you would like the event details and e-ticket sent to, click 'Continue' and you're done!

You will receive a confirmation email soon after you register followed by an e-ticket closer to the event.

Posted by Nathan at 4:55 pm 0 Comments

Added about 1 year ago

5 New Year's Resolutions for your Business

It's time to make the plans that will help build your business in 2016. We've mapped out 5 New Year's resolutions to help market, improve and grow your business in the year ahead.

2016 resolutions


Market Nationwide

Relative to countries like the U.S and the U.K Australia has a much smaller population. With less potential customers available it’s important to cast a wide net and aim for a nationwide market.

Adding a 1300 number to your service will give your business a certain air of professionalism and doesn’t limit your clientele to a specific geographical region.

Toll free numbers like 1300 numbers are affordable and easy to setup, adding great value to your brand. 1300 numbers can cost as low as $9.95/month. Want to know more? Contact our business team on 1300 733 995 or learn more about 1300 numbers online.


Grow your Business

It’s exciting to see your business expand and important to pick the right staff to fill those growing positions. You’re looking for someone not only with the right skills but more importantly, the right attitude.

In the end ‘skills’ are more easily taught than social intelligence, and a positive working environment often correlates with positive working relationships and increased productivity.

Hiring extra staff is not as daunting as it sounds. Websites like au.indeed.com work as an aggregate for a number of separate job seeker platforms, making the process simpler.

Once you’ve hired the right person, ensure they hit the ground running. One thing they’ll need is a business phone – and not just a phone, but one that is integrated into the call flows of your business phone system.

By choosing a hosted phone system for your business, you can ensure this process is easy and quick. For example, MyNetFone’s Virtual PBX hosted phone system is managed via a user-friendly online portal, so you can add phone numbers, setup or change call groups and add more phone lines in near-real time. Plus, our Australian support team is only a phone call away to answer any questions.No need to wait for (and pay for) technician visits.  

Learn more about Virtual PBX phone system.


Improve Customer Service

Customer service is the lifeline of your business. Positive customer service experiences can promote brand loyalty and help gain new customers via positive word of mouth.

The first step to winning at customer service is ensuring every call to your business is answered. Every time. This ensures those valuable enquiries can be converted into sales and problems quickly resolved.

Setting up proper call routing on your business phone system can ensure every call is handled professionally, even during peak times.

On the MyNetFone Virtual PBX phone system, different settings allow you to route unanswered calls directly to your mobile, to a receptionist or colleague, or even send voice messages left on your work number directly to your email address as audio files.

Find out how to setup Voicemail to email, create call hunt groups and more in this Call Features FAQ.

 

Delegate

If you find yourself doing 100% of a project but you’re so overworked you can only deliver 70% of your effort you end up with a sub-standard result. A lot of business owners take on too much as it’s easier just to do a job themselves.

Sharing projects with competent colleagues or employees allows you to focus on more important tasks. It’s important to be focused on the bigger picture of your business if you want it to flourish. 

A good exercise is to think about if someone else were doing your job – how much time should they ideally spend on strategy and ‘big picture’ items, versus time spent on the small daily tasks that anyone else can do?

Most likely, you’ll arrive at something like 80% for ‘big picture’ and 20% for the ‘daily grind’. If this doesn’t match your current reality – make it a resolution in 2016 to get there. This will allow you to focus on growing your business, instead of spinning the hamster wheel.

 

Give Back

Giving back to the community can help you both personally and professionally. Not only will you feel better about helping those in need, it can expose your business to likeminded professionals and potential customers.

Start the year by committing to donate a certain amount of time or product (it doesn’t have to be just money!) and include the project in your annual schedule.

If you use social media for your business or send out newsletters, make sure to promote the initiative there – it will help give the charity some much-needed exposure, and earn some goodwill for your business. Win-win.

 

Hopefully these tips can help you kick start your business into a productive 2016 or provide inspiration to create a list of your own. Have some other resolution ideas? Share them in the comments section below.

Posted by Nathan at 8:50 am 0 Comments

Added about 1 year ago

Don't Miss Calls This Holiday Season

 

Be prepared during this festive season. Record a voicemail!

MyNetFone makes it easy to update your voicemail with a holiday message!

An up-to-date, festive message can help you get the most out of the calls during the holiday period.

  •  Simply update your voicemail by dialling 121 and pressing option 0
  •  Companies can also record voicemails for company-wide call groups (e.g. Sales / Support) by dialling 171 and entering your call group number and pin.

MyNetFone Home and Business Voice services also include the voicemail-to-email handy feature to help you stay accessible, even when you're out and about in your flip flops or warming up the BBQ for Christmas.

Voicemail-to-email instantly emails your voicemail messages as WAV audio files. So you can easily get notified and listen on your smartphone or computer.

  • The voicemail-to-email feature can be easily setup via the online Account Portal.
  • In the 'Voicemail to Email' box on the same page as voicemail, select either "'Forward Voicemail to Email, Delete from Server' or  'Forward Voicemail to Email, Leave on Server (Collect via 121)', then enter your email address and recipient name and click 'Update'. 

 

MyNetFone Voicemail

Posted by at 5:42 pm 0 Comments

Added about 1 year ago

Business Service 2015 Achievements

The end of the 2015 is almost here, and what a year it has been for MyNetFone Business! 

We've introduced new mobile call inclusions for Virtual PBX. We created VoiceLink, a world-first unlimited SIP Trunk service. We've launched unlimited broadband plans, and relaunched business NBN.

Not to mention introducing free number transfers, three new Yealink office handsets and a new desktop conferencing phone. All while winning awards, helping sick kids and finding time for mini-golf!

Cheers to the new year and more achievements to come!

But we couldn't do any of this without our valued customers. So thank you for your support, feedback and patronage throughout the year. Enjoy your holidays! 

Cheers To The New Year

Posted by at 5:15 pm 0 Comments

Added about 1 year ago

MyNetFone Holiday Season Operating Hours

Summer holidays are almost here and so it is Christmas!!

As the holidays are approaching, it is time to inform you of the MyNetFone operating hours over the Christmas and New Year period. For the full listing of MyNetFone operating hours over the festive season please refer to the information below. 

Business

 

Business Customer Service Support Centre

  • 23 December (8am – 6pm AEDT)
  • 24 December (8am – 4pm AEDT)
  • 29 December - 30 December (8am – 6pm AEDT)
  • 31 December (8am – 4pm AEDT)
  • Business Support will be closed on public holidays, as well as on the weekends (After Hours Support is still available).


Business Sales reduced hours

9am – 5pm AEDT:

  • 23 December – 24 December
  • 27 December
  • 29 December – 31 December
  • 3 January
  • Business Sales will be closed on public holidays, and on 2nd January.



 

Residential

 

Residential Customer Service Support Centre

  • 23 December (8am – 6pm AEDT)
  • 24 December (8am – 4pm AEDT)
  • 27 December (9am – 5pm AEDT)
  • 29 December - 30 December (8am – 6pm AEDT)
  • 31 December (8am – 4pm AEDT)
  • 2 January – 3 January (9am – 5pm AEDT)
  • Residential Support will be closed on public holidays.


Residential Sales reduced hours

8:30am – 6pm AEDT:

  • 23 December – 24 December
  • 27 December
  • 29 December – 31 December
  • 3 January
  • Residential Sales will be closed on public holidays, and on 2nd January.
Happy Holidays From MyNetFone

Posted by at 4:02 pm 0 Comments

Added about 1 year ago

“Best Under A Billion” honour for MNF Group

Forbes Asia has recognised MNF Group’s stellar performance for the second year in a row, with the company’s inclusion in the prestigious ‘Best Under A Billion’ list for 2015. 

In addition to inclusion in the list, MNF Group was further distinguished with the ‘Best return on Investment’ award – the only telecommunication company on the list to win this accolade. MNF Group Director Mr. Boorne received the awards at a VIP ceremony in Kuala Lumpur on November 2, 2015.

The Forbes Asia 'Best Under A Billion' list recognises the 200 best performing companies from Asia Pacific, with annual revenue of between $5 million and $1 billion that show the highest earnings growth, sales growth and return on equity in the past 12 months and over 3 years.

This achievement demonstrates that MNF Group’s focus on telecom innovation, service quality and growth puts it in the right position to take advantage of opportunities in the fast-changing communications industry.

To our staff, thank you for helping us to achieve this international accomplishment for both 2014 and 2015.

To our customers, thank you for your support.

 We will continue to grow from strength to strength, and always look for ways to innovate for a better connected world.

Forbes Asia “Best Under A Billion” Award Ceremony, November 2, 2015
MNF Group Director Mr. Boorne receives the 2015 Forbes 'Best Under A Bilion' awards.

Posted by at 2:18 pm 0 Comments

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