Added about 1 year ago

Easter Operating Hours for 2019

Happy Easter! Please take note of the changed operating hours this upcoming long weekend (19/04 - 22/04):


Residential support and residential accounts

Hours: Business as usual across the entire Easter period.


Residential sales

Hours: Closed Good Friday and Easter Monday.


Business support, business sales and business accounts

Hours: Closed Good Friday and Easter Monday.


Regular operating hours will resume on Tuesday the 23rd of April.


We hope you have a safe and enjoyable Easter break.

Posted by Jason Pollock at 10:06 am 0 Comments

Added about 1 year ago

The Must-Have Mobile Apps for 2019

The number of people who own a mobile phone in Australia is expected to hit 20 million this year, with the overwhelming majority of those being smartphones. Mobiles have become almost indispensable to our daily life and many of us can’t even go an hour or two without checking in. With the take-up of smartphones only set to increase in 2019, here are five must-have mobile apps.


Jane Austen once wrote that “without music, life would be a blank” – a sentiment that still rings true over 200 years later! With the advent of streaming services like Spotify, music has become a lot more accessible as people can carry an endless library of music around with them in their pocket. There’s plenty of other music apps for you to download too, like ones that allow you to listen to both national and international radio stations or apps that let you tune in to your favourite podcasts.


One of the most common New Years resolutions that people set for themselves is around exercising more and your smartphone can help you stay committed to your fitness goals for 2019. If you prefer to work out in the comfort of your own home, there are apps that can show you how to correctly do certain exercises, walking you through tailored workouts without ever having to hire a personal trainer. If you’re a runner, there’s apps that can track your steps, distance, calories burned and much more.



We could all afford to be a little more productive, so why not download an app to help streamline your life? There’s to-do lists to help you organise your tasks for the day, shopping lists to keep track of everything you need to buy for the week and even apps that can store all of your passwords in one single, secure place. If you’re out and about and need access to smart technology, there’s apps for digitally signing documents, editing PDFs and transferring files, so you can get more done in the day.


Games can help us switch off and decompress after a long day – as a result, games are amongst some of the most popular and well-reviewed apps out there. Whether you want to beat that next level in Angry Birds or challenge your brain with a Sudoku puzzle, the Apple App Store and Google Play Store have close to 20 subcategories under the main ‘Games’ category. No matter if you’re looking for Adventure games, Board games, Family games or Trivia games, you’re sure to find something to your liking.



In today’s ever-connected world, it can feel like we’re bombarded with constant news updates any time we log onto social media. Apps like Flipboard can curate your news from a variety of handpicked sources, allowing you to stay across all the latest developments in the areas of interest that matter most to you. Most major news organisations have their owns apps as well, so it’s easy to stay in the know as reported by your favourite channel or publication (especially if you turn push notification alerts on).

How to find the right apps for you

With so many apps out there, you might be wondering how to find the right ones for you. Google is always a good starting point, given the wealth of reviews and comparisons online, while the app stores themselves also allow you to search by category, view user feedback and read about their features.


Worried about burning through your mobile data with all your new apps?

Our mobile plans offer up to 15GB of data.

Posted by Jason Pollock at 2:48 pm 1 Comments

Added about 1 year ago

How to make the most of your VoIP service

While the NBN rollout spells the end of traditional landlines, many Australians are finding the humble home phone still has a role to play in the new NBN world. While some choose to go mobile-only, others want to keep their home phone number for peace of mind, continuity or sometimes even sentimental reasons.

Although the technology delivering the calls is changing from old copper lines to internet-based voice (VoIP), it’s still the exact same experience (and often the same handset) for those choosing to keep a home phone connection and their existing phone number. Here are three ways to make the most of your VoIP home phone service and how MyNetFone makes it easy for you.

International calling, simplified

It can be hard to keep in contact with friends and families when they move away, but a VoIP home phone makes staying in touch simple, no matter where in the world your loved ones may be.

The upside of using a home phone to make these calls is that you can dial anytime, a stark contrast to mobile apps where you often have to wait for the person to be online or logged in before you can even try calling.

MyNetFone offers unlimited call inclusions on up to 70 countries (depending on the plan you select) with international calls to other locations starting as low as 1.9 cents per minute. Popular European countries like France, Germany, Spain and Italy are all included, while numerous countries in both South America and the Middle East are also represented. If you want to get in touch with somebody in Canada, Malaysia, Singapore or the U.S.A, MyNetFone’s All Rounder and Global Hero home phone plans also include calls to mobiles as well!

An abundance of added features

MyNetFone gives you a wealth of handy features on top of providing great value. Here’s just a few:

  • Voicemail to Email can send missed call messages straight to your inbox so you never miss another voicemail.
  • Call forwarding allows you to direct your incoming calls to another number.
  • Call waiting notifies you if another call is coming in, allowing you to then switch between the two conversations.
  • Do Not Disturb can divert calls straight to your voicemail when you need a bit of peace and quiet.
  • Meet-Me-Conferencing gives you the option of linking multiple calls together into one, meaning you can organise that get-together with everybody on the same call!

Voicemail to Email

Call Waiting


Extra phone numbers you might not realise you need

Did you know that you can have more than one phone number? You can set up an additional number in another area so that anybody living in that area can call you for the cost of a local call. Available locations for numbers range from Adelaide to Alice Springs, Cairns to Canberra, Geelong to Gladstone and close to 50 other cities in Australia, in addition to 11 locations in New Zealand! You can check out all the possible locations for additional phone numbers on our website.

Find out more about our full range of VoIP features

Posted by Jason Pollock at 10:14 am 0 Comments

Added about 1 year ago

Australia Day Operating Hours for 2019

Please take note of the reduced operating hours this Australia Day long weekend.


Residential Accounts & Customer Service

Open: Saturday 26th to Sunday 27th 8am to 8pm, Monday 28th 8am to 9pm


Residential Support

Open: Saturday 26th to Sunday 27th 8am to 8pm, Monday 28th 8am to 9pm


Residential Sales

Closed: Saturday 26th to Monday 28th January 2019.


Regular operating hours will resume on 29th January 2019.

Posted by Nat at 9:42 am 0 Comments

Added about 1 year ago

Christmas Holiday Operating Hours for 2018

Happy Holidays from MyNetFone! Please take note of our operating hours during the holiday period and have a happy and safe holiday season.


Accounts & Customer Service

Open Monday to Friday 8am to 12am; and Saturday to Sunday 8am to 8pm
Closed Christmas Day and New Years Day


Support Team

Open Monday to Friday 8am to 12am, and Saturday to Sunday 8am to 8pm
Closed Christmas Day and New Years Day


Sales Team

Open Monday to Friday 8:30am to 6:30pm
Closed from 21 December 2018 to 1st January 2019

Posted by Nat at 10:34 am 0 Comments

Added over 2 years ago

5 films to make you unplug your phone this Halloween

Phone Terror is a method that's been used by movie makers for decades. Landline phones, mobile phones, and more recently smart phones have all shaped the scary movie genre.

Here are 5 films that might make you want to unplug your phone this Halloween. How many have you seen?

Cell 2016 
  One Missed Call 2008 
The Ring 2002 
  Scream 1996
  When a Stranger Calls 1979


You can avoid scary surprises with your phone by choosing one of our unlimited home phone plans. Receive unlimited calls to standard Australian numbers, mobile calls or international dialling. There's a plan for everyone.


See MyNetFone's Unlimited Home Phone Plans


Posted by at 11:16 am 1 Comments

Added over 3 years ago

New NBN Plan Names

In accordance with new ACCC regulations, there will now be a standardised naming convention for NBN plans that all Internet Service Providers must adhere to.

This means that the names of MyNetFone NBN plans has changed, however the service will not be affected. 


Existing Plan Names 

New Plan Names

NBN Basic [Fast]

NBN Lite [Basic Speed]

NBN Basic [Superfast]

NBN Lite [Standard Speed]

NBN Basic [Ultrafast]

NBN Lite [Standard Plus Speed]

NBN Basic [Turbofast]

NBN Lite [Premium Speed]

NBN Unlimited [Fast]

NBN Unlimited [Basic Speed]

NBN Unlimited [SuperFast]

NBN Unlimited [Standard Speed]

NBN Unlimited [UltraFast]

NBN Unlimited [Standard Plus Speed]

NBN Business Unlimited [TurboFast]

NBN Unlimited [Premium Speed]

This is how MyNetFone NBN plans will be referred to on the MyNetFone website.


See the MyNetFone Speed Guide for more information

or search your address on the NBN coverage map

Posted by at 5:35 pm 0 Comments

Added over 4 years ago

Queen's Birthday Operating Hours 2016

If you haven't already, it's time to start making plans for the long weekend!

This coming Monday 13th June is the Queen’s Birthday. For all states except Western Australia this date is a public holiday.

Please take note of our reduced operating hours:

Residential Support & Customer Service

No change to operating hours:

8am – 10pm AEST Monday 13th June 2016.

9am – 5pm AEST Saturday – Sunday.

Business Support & Customer Service

Operating at reduced business hours:

8:30am to 4:30pm AEST Monday 13th June 2016.

Emergency support will continue to be available throughout the Queen’s birthday long weekend for all business customers with urgent matters.

Sales Teams

Both Business and Residential sales will be CLOSED Monday 13th June 2016, however will be operating at regular hours outside of this date.

Queen (related) Trivia!

Did you know?..

- Queen Elizabeth II is 90 this year!

- Queen's Bohemian Rhapsody film clip was shot in just four hours, cost only £3,500 to make and was released 41 years ago.

- A Queen bee can lay an egg a minute, 24 hours a day.

- In playing cards, the Queen's names are: Hearts - Judith, Diamonds - Rachel, Spades - Pallas and Clubs - Argine.

- Star Wars' Queen Amidala was played by Natalie Portman and Kiera Knightley. Hired for her resemblance to Portman, Knightley played the Queen's bodyguard and decoy.

Posted by at 4:24 pm 0 Comments

Added over 5 years ago

ANZAC Day 2016 Changed Service Hours



ANZAC Day is a time at which Australians reflect on the many different meanings of war. It marks the anniversary of the first major military action fought by Australian and New Zealand forces during the First World War.

At MyNetFone we remember the sacrifice of all Australian and New Zealand soldiers who died during the war, fighting to give us the freedoms we enjoy.

During the ANZAC Day public holiday, Friday the 25th of April 2016, customers are advised that we will be closed:

Support Centre - Closed

Sales Team - Closed

Emergency support for business services will be available as usual, charges apply.

(Normal hours will resume on April 26th).

Posted by at 10:16 am 0 Comments

Added over 5 years ago

Opening Hours Easter Long Weekend

The four-day chocolate-filled holiday is approaching. It's time to start planning what you'll be doing over the Easter long weekend.

MyNetFone operating hours have changed over the break.

Residential Support:

  • Friday 25/03/16: CLOSED
  • Saturday 26/03/16: 9am - 5pm
  • Sunday 27/03/16: 9am - 5pm
  • Monday 28/03/16: CLOSED

Business Support: CLOSED Friday-Monday

Residential and Business Sales: CLOSED Friday-Monday

Business emergency support will be available for urgent matters. See here for details.

Regular operating hours will resume Tuesday, 29 March. We apologise for any inconvenience.

Enjoy the long weekend!

Posted by at 2:38 pm 0 Comments

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