Added over 6 years ago

2014-15 Holiday Support Hours (Updated)

During the 2014-15 Christmas and New Year holiday period, MyNetFone support teams will be reduced. Only limited customer and technical support will be available from today (23rd December) until the 4th of January 2015. Emergency support will continue to be available throughout the holiday period.

Note: Holiday support hours have changed since the previous customer update.

Residential support hours (updated)


23rd December (8am - 10pm AEST)

24th December (8am - 10pm AEST)

Closed Christmas and Boxing Days

27th December (9am - 5pm AEST)

28th December (9am - 5pm AEST)

29th December (8am - 10pm AEST)

30th December (8am - 10pm AEST)

31st December (8am - 10pm AEST)

Closed New Years Day

2nd January 2015 (8am - 10pm AEST)

3rd January 2015 (9am - 5pm AEST)

4th January 2015 (9am - 5pm AEST)


Residential Support and Sales will be closed on public holidays including: Christmas Day, Boxing Day and New Year’s Day. Hours will return to normal from Monday 5th of January.


Business support hours (updated)


23rd December (8am - 3pm AEST)

24th December (8am - 3pm AEST)

Closed Christmas and Boxing Days

Closed on the weekend

29th December (8am - 6pm AEST)

30th December (8am - 6pm AEST)

31st December (8am - 3pm AEST)

Closed New Years Day

2nd January 2015 (8am - 6pm AEST)

Closed on the weekend

Business Support and Sales will be closed on public holidays including: Christmas Day, Boxing Day and New Year’s Day, as well as on weekends. Hours will return to normal from Monday 5th of January.

Posted by Zac at 10:10 am 0 Comments

Added over 6 years ago

Moving from Landlines to IP Communications

Now is the time for Government organisations to begin transitioning to modern ('IP') telephony.

IP Telephony solutions for Government organisations

Traditional (‘PSTN’) copper landline networks are being increasingly replaced by internet-based (‘IP’) voice networks. This transition keeps pace with worldwide trends, supports work-from-home and multi-location offices, and provides flexibility to meet changing communications requirements.

The replacement of PSTN infrastructure means that all ‘landline’ voice communications will soon use IP networks to deliver calls. IP telephony (called ‘VoIP’ in the residential market) has been perfected over the last decade, and is widely adopted by the Enterprise market.


Planning a transition pathway

Many public agencies, such as the Tasmanian Government, are already using IP telephony with great success. But some organisations have not yet transitioned to IP. While caution might seem prudent, change does not have to mean disruption. Moving on from traditional voice to IP telephony services should be a gradual process. This minimises risk and allows for full and proper planning. Accordingly, an actionable IP transition plan must answer the following:


1. How reliable is your internet?

IP telephony requires an internet connection. So every site used by your organisation (from main offices to sub-branches and even home offices) will need reliable internet connectivity.

Higher internet speeds allow more phones lines to be delivered. (For smaller sites, with up to 4 phone lines, ADSL broadband is sufficient). If connectivity is lacking, upgrade or consolidation will be required before the IP transition can begin.


2. Is your phone system IP-capable?

Check your phone system’s specs online. If the specs mention IP, SIP or VoIP – the phone system is IP-capable and can be connected to an IP network with SIP Trunking. Older PBX phone systems may need a gateway to connect to IP.

For sites outside the main office, a Virtual PBX can deliver the basic functionality of a phone system from the Cloud without the need for a physical PBX at every location.


3. What are your particular needs?

Will you keep your existing phone numbers? What will you do with legacy equipment like fax machines? What kind of Service Levels do you need? Does your organisation face any unique challenges? A process of internal review will arm your organisation with the due diligence to better compare IP telephony offerings.

Government organisations should be able to customise IP voice services to suit their needs, now and for the future. By choosing an experienced communications provider, such as MyNetFone, your organisation will be able to transition to IP without having to compromise existing communications requirements.


The future is IP communications

The inevitable transition to IP presents a range of opportunities for Government organisations to become more flexible, inclusive and productive.  This includes enabling public sector employees to work-from-home (‘teleworking’), providing access to new services, and providing greater flexibility to handle call spikes such as during major changes or natural disasters.

Don’t get left behind in the switch to IP - begin planning for transition today.


Contact the MyNetFone Government Services Team.


This article was originally published in the LGMA Magazine, Spring 2014.  

Posted by Zac at 11:20 am 0 Comments

Added over 6 years ago

Double Data for the School Holidays


Double your data quota at no extra cost - MyNetFone


'Tis the season for giving. And today, we're giving all residential internet customers double data.

Starting today, all new and existing customers on MyNetFone residential internet plans will automatically receive double their usual included data allowance - a bonus that lasts for the whole school holiday period.

Enjoy twice the number of downloads, from today (17th of December) until the 4th of February 2015. That's double data to keep the kids entertained at home. Double data for your holiday shopping. And double data to download more of your favourite music, ebooks and YouTube movies. It's our free gift to you!

Happy holidays!

Posted by Zac at 2:01 pm 0 Comments

Added over 6 years ago

Insight into Business VoIP Buyers 2014

The number of small businesses that are now switching to VoIP is increasing at a rather impressive rate. But who are these Business VoIP buyers, what services are they seeking and what has led them to VoIP?  

Well a recent study by the Software Advice sought to find answers to these questions. The Software Advice examined the responses of 362 randomly sampled small businesses that were seeking new VoIP software. Here are some of the intriguing insights they gathered:

  • Only 6% of the Business VoIP buyers were in IT positions. 

A common misconception is that VoIP is overly technical and requires extensive IT knowledge. Debunked. The study actually found that the vast majority of VoIP buyers (81%) were actually business owners and in management positions. 

  • 58% were considering VoIP services for the first time, of which 31% are still using a traditional landline. Moreover, 0% wanted to purchase an on-premise IP BPX.  

These findings show small businesses are shifting toward VoIP solutions, even if some still rely on traditional landlines they are seeking an alternate solution. The data provided evidence that on-premise PBX's have had their day, and the overwhelming preference of the respondents (77%) wanted a web based solution (cloud).

  • 32% of the participants cited reliability and scalability as their top reasons for wanting to purchase a new VoIP system. See the table below for some of the other popular motives:

  • The industry composition of the Business VoIP buyers is actually incredibly diverse.

The business fields of the VoIP Buyers in the study varied hugely and ranged from Professional Services, Healthcare, Contact Centres, Manufacturing, to Media, Entertainment & Non-profit.

The study found business VoIP buyers are interested in solutions that are not merely reliable, but also scalable and could be implemented within 30 days. Few buyers have an IT background and the business landscape in which VoIP is being utilised encompasses a huge variety of industries. As the study was conducted in the US (technology adoption capital) it provides an excellent insight of what’s to come in Australia. 

Business VoIP is also known by many other names: cloud PBX, hosted PBX, SIP Trunking and more. Regardless of what you call it, one thing is clear - it's time to consider what it can do for your business. Don't get left behind.

Learn more about MyNetFone Business VoIP here


Software Advice, Daniel Harris. 2014. VoIP Software Small Business BuyerView | 2014. [ONLINE] Available at: [Accessed 05 December 14].

Posted by at 3:20 pm 0 Comments

Added over 6 years ago

MyNetFone Holiday Season Operating Hours

The sudden wave of decorations, outdated Mariah Carey songs and shop specials can only mean one thing. So get out your flip flops and warm up the BBQ because the festive season has arrived!

As the holidays are almost here, it is time to inform you of the MyNetFone operating hours over the Christmas and New Year period. For the full listing of MyNetFone operating hours over the festive season please refer to the information below.  


Residential Customer Service Support Centre


  • 23rd December (8am - 10pm AEST)
  • 24th December (8am - 10pm AEST)
  • 27th December - 31st December (8am - 10pm AEST)

Residential Sales reduced hours:

  • 23rd December (9am - 3pm AEST)
  • 24th December (9am - 5pm AEST)
  • 27th December - 31st December (9am - 5pm AEST)
  • 2nd January 2015 (9am - 5pm AEST)

Both Residential Sales and Support will be CLOSED on public holidays:

  • 25th & 26th December 2014
  • 1st January 2015


Business Support Contact Centre will close early at:

  • 3.15pm AEST Friday 12th Dec 
  • 3pm AEST 23rd Dec
  • 3pm AEST 31st Dec

Business Support and Business Sales will be closed on public holidays including: Christmas Day, Boxing Day and New Year’s Day, as well as on weekends.

The Business Support team will continue to operate during regular hours for the rest of the time. 

Business Sales reduced hours:

  • 24th December (9am - 5pm AEST)
  • 27th December - 31st December (9am - 5pm AEST)
  • 2nd January 2015 (9am - 5pm AEST)

Emergency support will continue to be available throughout the holiday season.

From 3rd January 2015, both the Residential and Business Service Centre will return to standard operating hours.

Posted by at 2:42 pm 0 Comments

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