Added 5 months ago

ANZAC Day 2016 Changed Service Hours

ANZAC Day

 

ANZAC Day is a time at which Australians reflect on the many different meanings of war. It marks the anniversary of the first major military action fought by Australian and New Zealand forces during the First World War.

At MyNetFone we remember the sacrifice of all Australian and New Zealand soldiers who died during the war, fighting to give us the freedoms we enjoy.

During the ANZAC Day public holiday, Friday the 25th of April 2016, customers are advised that we will be closed:

Support Centre - Closed

Sales Team - Closed

Emergency support for business services will be available as usual, charges apply.

(Normal hours will resume on April 26th).

Posted by Mirela at 10:16 am 0 Comments

Added 6 months ago

Rising Popularity of Hosted Phone Systems

Hosted PBX phone systems are becoming increasingly popular amongst small and medium sized businesses with the market expected to reach A$328.8 million in the next five years. Research conducted by Frost and Sullivan revealed the hosted and cloud-based communications and services market as a whole is predicted to hit $1 billion by 2021, doubling over the last decade.

The analyst firm predicts the next five years will see a large number of SMBs migrate to cloud-based phone systems and hosted PBXs.

“SMBs and start-ups usually subscribe to a completely hosted or cloud-based UC [unified communications] solution for the cost benefits and flexibility it provides,” said Foster and Sullivan’s Wonjae Shim.

Price is not the only factor swaying the market. Hosted PBX phone systems offer added features designed to improve business communications and internal operations.

 

“This is a consequence of organisations desiring to switch to IP based phones which provide greater call managing capabilities such as call routing and switching,” he said.

MyNetFone was one of the first telco companies to introduce hosted phone systems to the Australian market with our Virtual PBX service in 2008. Jumping into the new-generation telephony market at its start has allowed us to perfect the hosted PBX phone system as a solution for business communications. As the largest fully-interconnected VoIP network in Australia, we have the scale, innovation and expertise to deliver user-friendly, scalable phone solutions to businesses either looking to get their first proper phone system or to move on from outdated hardware-based PBXs.

When it comes to hosted phone systems, trust the experts. Check out our Virtual PBX phone plans for business here.

 

 

Posted by Nathan at 3:07 pm 0 Comments

Added 6 months ago

Has your business outgrown your mobile?

The following business advice piece by MyNetFone CCO Jon Cleaver was featured in the April 2016 issue of Nett Magazine. For almost a decade, Nett Magazine has been offering business development advice to help entrepreneurs succeed in the digital age. 

ne man. One mobile. You’ve got your business communications sorted, right? Chances are, your mobile won’t keep up for long. Maybe you’re missing customer calls. Maybe you wish you could transfer and manage calls.   

Or maybe you just know it’s time to step up to a professional office phone system. Investing in an office phone system might sound like a big step, but it’s a vital one. Here’s why:

 

Work From Anywhere

You might think only a mobile can give you the freedom to work on the go. But if you choose a modern hosted phone system, you can continue to work flexibly. 

A hosted phone system works wherever you plug-in a handset: from your main office to your home office. Plus, you can make your mobile part of your phone system. For example, the MyNetFone Virtual PBX lets you redirect office calls to your mobile and receive voicemails as emails. So you never miss important calls.

 
Present Professionally

When you give out a mobile number, you give the impression of being a small-time operator. Is that the message you want to send to customers or investors?

A phone system can help you present like a large and established company. For example, Virtual PBX lets you operate a 1300 service, giving you the credibility of a national phone number. And you can then have an Auto Attendant directing calls (eg. Press 1 for Sales, Press 2 for Support etc). It’s a great way for growing businesses to project scale and reliability.

Keep Track of Calls

Accessing call data is essential for managing your communications budget. But this convenience isn’t restricted to mobiles. The Virtual PBX includes online logs which allow you to see the length, time and source of calls. So you can quickly understand which lines or users are becoming cost centres. 

Scalability

A mobile phone service won’t grow with your business. So when it comes time for you to add staff or manage higher call volumes, it’s time for an office phone system.

A system like Virtual PBX gives you the flexibility to add-on phone lines as you need. Start with just 2 lines (meaning you can make/receive 2 calls at the same time) and then scale up from there.

Business-Grade Features

What happens when you receive a call that’s best handled by someone else in your team? With an office phone system you can hold, transfer, park and pickup calls – all at the touch of button. So it’s easy to handle calls in a prompt and business-like manner.

It pays to compare phone systems. For example, the Virtual PBX includes features like voicemail-to-email and auto attendant- for free. With other providers, these features cost extra.

It’s time to move on from mobile

No doubt your mobile is serving you well. But it’s never too soon to plan for a more future-proof, scalable communications solution. And you don’t have to retire your old mobile – you can use it as part of a modern hosted phone system.

If you're running a business from your mobile, it's already time to upgrade.
Check out MyNetFone's Virtual PBX phone plans for business here.

Posted by Nathan at 8:59 am 0 Comments

Added 7 months ago

MyNetFone at CeBIT 2016

MyNetFone is offering free exhibition passes to CeBit, Asia Pacific’s largest business technology event, 2-4 May at Sydney Olympic Park.

Come along, say hi to the team and play a round of mini golf (we’re bringing our own putting green).

At CeBIT you’ll connect with global IT innovators and learn from industry leaders discussing the developments expected to impact today’s business. The premier event will host over 300 organisations showcasing the latest technological advancements. See current and future products in action as they solve modern business challenges.

MyNetFone’s specialty is business communication solutions and we’ll be showcasing a range of our  products and services:

NBN: Higher bandwidth allows for better communication concurrency, learn how you can benefit.

Virtual PBX: The latest in hosted phone systems that will streamline business communications.

Yealink: Check out the latest range of business phones, including video conferencing handsets.

Whether you’re a start-up looking to expand, a tech-savvy customer or a business looking to stay ahead of the curve – Come and say hello to the MyNetFone team at CeBIT. 

CeBIT2015

How to claim your free pass

 To claim your free pass, register online by applying the promotional code -> CEMYN16 and click ‘Apply Code’.

Fill out the short registration form providing the email address you would like the event details and e-ticket sent to, click 'Continue' and you're done!

You will receive a confirmation email soon after you register followed by an e-ticket closer to the event.

Posted by Nathan at 4:55 pm 0 Comments

Added 9 months ago

Tech Trends to Watch in 2016

Technology changed dramatically in 2015, setting foundations for an exciting year ahead. There have been big changes in the home and in the workplace. We’ve listed four tech trends to look out for in 2016.

 Internet Explorer No More  

The End of Internet Explorer

The browser most commonly used for exploring the internet has been discontinued just shy of its 20th year in operation. It’s the end of an era, as for many Internet Explorer (IE) was probably the first browser they ever used.

After announcing IE’s retirement earlier in 2015, Microsoft confirmed it will no longer support versions 8, 9 or 10 from January 12.

Explorer 11 will continue to receive security updates and technical support until the browser is slowly phased out. Taking the place of Microsoft’s long standing home browser is the new ‘Microsoft Edge’ (ME).

One of ME’s features is your own personal assistant, Cortana. She can take orders through the search box or you can speak to her directly over the microphone. You can ask Cortana to send emails, take notes, find files or even cheer you up with a joke.

An additional feature is the ability to draw directly on any web page which can then be saved, stored and sent. This allows the user to highlight specific text with their mouse or finger or doodle on pictures and share.

Currently, Google Chrome is the most preferred web browser according to web analyst Clicky, quickly rising to market domination after its release in 2008. Chrome is favoured for its speed, apps, extensions, and sleek, user friendly interface.

While ME’s extensions are limited, many of the beloved characteristics of Chrome are being implemented in Edge. Showing if you can’t beat them, join them.

Chrome’s lead in the market is still considerable, but its lead in performance is not. As Microsoft broadens their own selection of apps and extensions we may just have another entry in this one-horse race. 

 Connected homes  

Connected Homes

According to NBN Co around 1.4 million premises are currently ready for the ultra-fast broadband service, a number growing by nearly 1,000 per week. There’s certainly plenty of uses for the increased internet speeds that come with NBN - the average Australian household currently has 9 internet-connected devices at any given time.

This number will rise by 30% in 2016 alone, according to industry analyst Gartner, for a total of 6.4 billion connected appliances. By 2020, we can expect a mind-boggling 29 connected devices per home on average. Garden appliances, home security systems, televisions, gaming consoles, fitness trackers and even white goods will all soon be interconnected.

The latest in connected appliances is the 'Family Hub Refrigerator'. The kitchen is thought of as the heart of the family home but who knew it could also be the brain.

Samsung’s Hub has a command screen on the exterior door which can manage the family’s schedules, post updates and leave notes, all operated from selected smart phones. The fridge also has three high quality cameras which can be accessed from your smartphone to check what’s inside without opening it.

Home automation will become much more accessible with connected wall plugs. A thin attachment set between any standard power point and home appliance means every electrical appliance can be operated directly from your smart phone.

Some of the wackier prototypes released this year are ‘Diaper Detectors’. A pager sized device strapped to a baby’s nappy to notify parents exactly when an accident occurs and what to expect. And the ‘Smart Belt’, which measures any changes in your waistline and records your daily step count and seated time.

Of course, to power all these data-hungry devices, you will need a high-speed internet connection like NBN. With speeds up to 100mbps, it will allow plenty of bandwidth to run all of your home’s new ‘smarts’.

Check out MyNetFone NBN internet plans for home and business.

Find out when the NBN will reach your address.

 The Cloud  

The Cloud 

As cloud computing improves, it’s becoming recognised as an increasingly valuable technology for both the business and at home. The ‘cloud’ to be put simply is an external computer network that stores and processes information.

As internet speeds improve it’s no longer necessary to store or process information locally as it can be accessed instantly from a distance. Using the cloud can cut costs, simplify equipment and make data storage/sharing more user friendly.

Cloud based technologies will promote the rise of digital only banks in 2016. These banks do not require a physical branch. All payments, applications and transactions can be made using a smart phone to be processed securely through the cloud.

For businesses, switching to cloud-based services often means significant operational savings and increased efficiency. From cloud-based Accounting software like Xerox, to storage based software like Dropbox, there are plenty of opportunities to embrace the cloud.

Where to start? How about a cloud-hosted business phone system – Virtual PBX from MyNetFone. Scaling from 2 to 20+ lines, it will grow with your business and is easy to manage via an online portal. Find out more.

 Smart Watch  

Wearable Technology

The Apple Watch released in April last year missed its mark in both sales and innovation, while Google Glasses have hit a standstill after the first generation was met with mixed reviews. There has been little success in the wearable technology market to date, but we’re expecting to see some new contenders in 2016.

L’Oreal recently released a wearable tattoo called ‘My UV Patch’ which detects UV radiation. The patch then translates this information into real-time data available to the wearer, warning them if UV exposure has reached a dangerous level.

Wearables aren’t just for humans. ‘Nuzzle’ is a new GPS tracking system that fits snuggly on a pet’s collar to be tracked by the owner’s smart phone. The tracking system will even send you a notification if your pup strays to far from home.

Tokyo based company Hitachi have taken wearables a step further and developed an electronic monitoring system attached to their employees. The ID tag worn around an employee’s neck will activate when in close range of a fellow worker. It will begin to record audio and video files to be sent to a central database to monitor workplace interactions. While Hitachi claim to have installed the technology with the best of intentions, they seem to be straying past the point of innovation and more towards intrusion. 


Advances in technology are having flow-on effects across a range of different industries. Improvements in infrastructure promote innovation in software, IT services and even home appliances. We're expecting an exciting year ahead.

The End of Internet Explorer

The browser most commonly used for exploring the internet has been discontinued just shy of its 20th year in operation. It’s an end of an era, as for many Internet Explorer (IE) was probably the first browser they ever used.

The face of technology changed dramatically in 2015 and laid foundations for an exciting year ahead. There’s been big changes in the home, the workplace and cyberspace too. We’ve listed four tech trends to look out for in 2016.

 

After announcing IE’s retirement earlier in 2015, Microsoft confirmed it will no longer support versions 8, 9 or 10 from January 12. Explorer 11 will continue to receive security updates and technical support until the browser is slowly phased out. Taking the place of Microsoft’s long standing home browser is the new ‘Microsoft Edge’ (ME).

One of ME’s features is your own personal assistant, Cortana. She can take orders through the search box or you can speak to her directly over the microphone. You can ask Cortana to send emails, take notes, find files or even cheer you up with a joke.

An additional feature is the ability to draw directly on any web page which can then be saved, stored and sent. This allows the user to highlight specific text with their mouse or finger or doodle on pictures and share.

 

Google Chrome is currently the most preferred web browser, quickly rising to market domination after its release in 2008. Chrome is favoured for its speed, apps, extensions, and sleek, user friendly interface. While ME’s extensions are limited, many of the beloved characteristics of Chrome are being implemented in Edge. Showing if you can’t beat them, join them.

Chrome’s lead in the market is still considerable, but its lead in performance is not. As Microsoft broadens their own selection of apps and extensions we may just have another entry in this one-horse race. 

Posted by Nathan at 10:38 am 0 Comments

Added 9 months ago

5 New Year's Resolutions for your Business

It's time to make the plans that will help build your business in 2016. We've mapped out 5 New Year's resolutions to help market, improve and grow your business in the year ahead.

2016 resolutions


Market Nationwide

Relative to countries like the U.S and the U.K Australia has a much smaller population. With less potential customers available it’s important to cast a wide net and aim for a nationwide market.

Adding a 1300 number to your service will give your business a certain air of professionalism and doesn’t limit your clientele to a specific geographical region.

Toll free numbers like 1300 numbers are affordable and easy to setup, adding great value to your brand. 1300 numbers can cost as low as $9.95/month. Want to know more? Contact our business team on 1300 733 995 or learn more about 1300 numbers online.


Grow your Business

It’s exciting to see your business expand and important to pick the right staff to fill those growing positions. You’re looking for someone not only with the right skills but more importantly, the right attitude.

In the end ‘skills’ are more easily taught than social intelligence, and a positive working environment often correlates with positive working relationships and increased productivity.

Hiring extra staff is not as daunting as it sounds. Websites like au.indeed.com work as an aggregate for a number of separate job seeker platforms, making the process simpler.

Once you’ve hired the right person, ensure they hit the ground running. One thing they’ll need is a business phone – and not just a phone, but one that is integrated into the call flows of your business phone system.

By choosing a hosted phone system for your business, you can ensure this process is easy and quick. For example, MyNetFone’s Virtual PBX hosted phone system is managed via a user-friendly online portal, so you can add phone numbers, setup or change call groups and add more phone lines in near-real time. Plus, our Australian support team is only a phone call away to answer any questions.No need to wait for (and pay for) technician visits.  

Learn more about Virtual PBX phone system.


Improve Customer Service

Customer service is the lifeline of your business. Positive customer service experiences can promote brand loyalty and help gain new customers via positive word of mouth.

The first step to winning at customer service is ensuring every call to your business is answered. Every time. This ensures those valuable enquiries can be converted into sales and problems quickly resolved.

Setting up proper call routing on your business phone system can ensure every call is handled professionally, even during peak times.

On the MyNetFone Virtual PBX phone system, different settings allow you to route unanswered calls directly to your mobile, to a receptionist or colleague, or even send voice messages left on your work number directly to your email address as audio files.

Find out how to setup Voicemail to email, create call hunt groups and more in this Call Features FAQ.

 

Delegate

If you find yourself doing 100% of a project but you’re so overworked you can only deliver 70% of your effort you end up with a sub-standard result. A lot of business owners take on too much as it’s easier just to do a job themselves.

Sharing projects with competent colleagues or employees allows you to focus on more important tasks. It’s important to be focused on the bigger picture of your business if you want it to flourish. 

A good exercise is to think about if someone else were doing your job – how much time should they ideally spend on strategy and ‘big picture’ items, versus time spent on the small daily tasks that anyone else can do?

Most likely, you’ll arrive at something like 80% for ‘big picture’ and 20% for the ‘daily grind’. If this doesn’t match your current reality – make it a resolution in 2016 to get there. This will allow you to focus on growing your business, instead of spinning the hamster wheel.

 

Give Back

Giving back to the community can help you both personally and professionally. Not only will you feel better about helping those in need, it can expose your business to likeminded professionals and potential customers.

Start the year by committing to donate a certain amount of time or product (it doesn’t have to be just money!) and include the project in your annual schedule.

If you use social media for your business or send out newsletters, make sure to promote the initiative there – it will help give the charity some much-needed exposure, and earn some goodwill for your business. Win-win.

 

Hopefully these tips can help you kick start your business into a productive 2016 or provide inspiration to create a list of your own. Have some other resolution ideas? Share them in the comments section below.

Posted by Nathan at 8:50 am 0 Comments

Added 10 months ago

Don't Miss Calls This Holiday Season

 

Be prepared during this festive season. Record a voicemail!

MyNetFone makes it easy to update your voicemail with a holiday message!

An up-to-date, festive message can help you get the most out of the calls during the holiday period.

  •  Simply update your voicemail by dialling 121 and pressing option 0
  •  Companies can also record voicemails for company-wide call groups (e.g. Sales / Support) by dialling 171 and entering your call group number and pin.

MyNetFone Home and Business Voice services also include the voicemail-to-email handy feature to help you stay accessible, even when you're out and about in your flip flops or warming up the BBQ for Christmas.

Voicemail-to-email instantly emails your voicemail messages as WAV audio files. So you can easily get notified and listen on your smartphone or computer.

  • The voicemail-to-email feature can be easily setup via the online Account Portal.
  • In the 'Voicemail to Email' box on the same page as voicemail, select either "'Forward Voicemail to Email, Delete from Server' or  'Forward Voicemail to Email, Leave on Server (Collect via 121)', then enter your email address and recipient name and click 'Update'. 

 

MyNetFone Voicemail

Posted by Mirela at 5:42 pm 0 Comments

Added 10 months ago

Business Service 2015 Achievements

The end of the 2015 is almost here, and what a year it has been for MyNetFone Business! 

We've introduced new mobile call inclusions for Virtual PBX. We created VoiceLink, a world-first unlimited SIP Trunk service. We've launched unlimited broadband plans, and relaunched business NBN.

Not to mention introducing free number transfers, three new Yealink office handsets and a new desktop conferencing phone. All while winning awards, helping sick kids and finding time for mini-golf!

Cheers to the new year and more achievements to come!

But we couldn't do any of this without our valued customers. So thank you for your support, feedback and patronage throughout the year. Enjoy your holidays! 

Cheers To The New Year

Posted by Mirela at 5:15 pm 0 Comments

Added 10 months ago

MyNetFone Holiday Season Operating Hours

Summer holidays are almost here and so it is Christmas!!

As the holidays are approaching, it is time to inform you of the MyNetFone operating hours over the Christmas and New Year period. For the full listing of MyNetFone operating hours over the festive season please refer to the information below. 

Business

 

Business Customer Service Support Centre

  • 23 December (8am – 6pm AEDT)
  • 24 December (8am – 4pm AEDT)
  • 29 December - 30 December (8am – 6pm AEDT)
  • 31 December (8am – 4pm AEDT)
  • Business Support will be closed on public holidays, as well as on the weekends (After Hours Support is still available).


Business Sales reduced hours

9am – 5pm AEDT:

  • 23 December – 24 December
  • 27 December
  • 29 December – 31 December
  • 3 January
  • Business Sales will be closed on public holidays, and on 2nd January.



 

Residential

 

Residential Customer Service Support Centre

  • 23 December (8am – 6pm AEDT)
  • 24 December (8am – 4pm AEDT)
  • 27 December (9am – 5pm AEDT)
  • 29 December - 30 December (8am – 6pm AEDT)
  • 31 December (8am – 4pm AEDT)
  • 2 January – 3 January (9am – 5pm AEDT)
  • Residential Support will be closed on public holidays.


Residential Sales reduced hours

8:30am – 6pm AEDT:

  • 23 December – 24 December
  • 27 December
  • 29 December – 31 December
  • 3 January
  • Residential Sales will be closed on public holidays, and on 2nd January.
Happy Holidays From MyNetFone

Posted by Mirela at 4:02 pm 0 Comments

Added 10 months ago

MyNetFone SIP Trunking Certified For Epygi

 

Do you use an Epygi phone system?


MyNetFone SIP Trunks are now formally certified as interoperable with all models of Epygi IP PBX, including the flagship 'QX' Unified Communications range. Very few Australian providers attain this certification. 

"This coveted status ensures that Epygi customers can seamlessly connect with MyNetFone, and thereby, access the functionality and cost savings of a new-generation SIP trunking solution" said Greg Round, Partner Solutions Manager at MyNetFone.

Epygi Technologies are an established, worldwide provider of IP PBXs, supporting small business telephony and enterprise Unified Communications. 

Find out more about SIP Trunk PBX interoperability

Posted by Mirela at 6:06 pm 0 Comments

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