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Moving from Landlines to IP Communications

Now is the time for Government organisations to begin transitioning to modern ('IP') telephony.

IP Telephony solutions for Government organisations

Traditional (‘PSTN’) copper landline networks are being increasingly replaced by internet-based (‘IP’) voice networks. This transition keeps pace with worldwide trends, supports work-from-home and multi-location offices, and provides flexibility to meet changing communications requirements.

The replacement of PSTN infrastructure means that all ‘landline’ voice communications will soon use IP networks to deliver calls. IP telephony (called ‘VoIP’ in the residential market) has been perfected over the last decade, and is widely adopted by the Enterprise market.

 

Planning a transition pathway

Many public agencies, such as the Tasmanian Government, are already using IP telephony with great success. But some organisations have not yet transitioned to IP. While caution might seem prudent, change does not have to mean disruption. Moving on from traditional voice to IP telephony services should be a gradual process. This minimises risk and allows for full and proper planning. Accordingly, an actionable IP transition plan must answer the following:

 

1. How reliable is your internet?

IP telephony requires an internet connection. So every site used by your organisation (from main offices to sub-branches and even home offices) will need reliable internet connectivity.

Higher internet speeds allow more phones lines to be delivered. (For smaller sites, with up to 4 phone lines, ADSL broadband is sufficient). If connectivity is lacking, upgrade or consolidation will be required before the IP transition can begin.

 

2. Is your phone system IP-capable?

Check your phone system’s specs online. If the specs mention IP, SIP or VoIP – the phone system is IP-capable and can be connected to an IP network with SIP Trunking. Older PBX phone systems may need a gateway to connect to IP.

For sites outside the main office, a Virtual PBX can deliver the basic functionality of a phone system from the Cloud without the need for a physical PBX at every location.

 

3. What are your particular needs?

Will you keep your existing phone numbers? What will you do with legacy equipment like fax machines? What kind of Service Levels do you need? Does your organisation face any unique challenges? A process of internal review will arm your organisation with the due diligence to better compare IP telephony offerings.

Government organisations should be able to customise IP voice services to suit their needs, now and for the future. By choosing an experienced communications provider, such as MyNetFone, your organisation will be able to transition to IP without having to compromise existing communications requirements.

 

The future is IP communications

The inevitable transition to IP presents a range of opportunities for Government organisations to become more flexible, inclusive and productive.  This includes enabling public sector employees to work-from-home (‘teleworking’), providing access to new services, and providing greater flexibility to handle call spikes such as during major changes or natural disasters.

Don’t get left behind in the switch to IP - begin planning for transition today.

 

Contact the MyNetFone Government Services Team.

 

This article was originally published in the LGMA Magazine, Spring 2014.  

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