Added about 1 month ago

VoIP - the Future Looks Bright

The future is looking promising for VoIP as more and more businesses realise they need to future proof their communication structure. 

A recent US study by the Software Advice reveals findings that help support the theory that IP communication such as VoIP is the passage to the business longevity (as mentioned in the recent Adapt or Die blog).

Their findings showed that more business buyers already use a VoIP service than any other type of voice service. Full UC (unified communications) is too expensive for SMEs, but cloud PBXs have the perfect balance of being low cost and functionality rich. US businesses are rapidly catching on to this, so the question remains, why are some Australian businesses lagging behind in the undeniable IP revolution?

Software Advice found twenty-one percent of buyers want a system that forwards calls to mobile devices, while 25 percent seek a system with voicemail. This is consistent with feedback from MyNetFone customers in Australia, who report that our 'Follow Me' feature (forwarding calls to mobiles) and 'Voicemail to email' are their top favourite service features of Virtual PBX. 

The study discovered the main reason businesses were seeking a VoIP solution was because they were experiencing aging/end-of-life system problems with legacy PBXs. Additionally, they found many small businesses are currently saving significantly on their monthly phone bills through using the SIP Trunking system, whereby businesses are only charged on the number of simultaneous phone calls that the trunk can support, bypassing the expensive “one line per employee” cost traditional voice systems impose.

These results suggest that hosted VoIP phone system adoption rates will continue to rise as companies move away from legacy and on-premise PBX solutions in search of more scalable futureproof systems. 

VoIP, it's the future of business telecommunications, don't get left behind!

Learn more about MyNetFone Business VoIP plans



Harris, D. (2015, April 13). VoIP Software Small Business BuyerView | 2015. Retrieved April 16, 2015, from


Posted by Lauren at 11:29 am 0 Comments

Added about 1 month ago

Adapt or Die? Darwinism Is Very Much Alive in Business Communications

Darwinism is very much alive in business communications, now more than ever the switch to modernised communication has become contemporary survival measure and no longer a matter of choice.

Rene Sugo raises such thought provoking revelations in the article ‘Believe the hype about VoIP’. Sugo not only draws attention to the progress VoIP has made as a service but how the dependency on such technology-driven unified communications is now embedded into our business culture. He goes on to argue that businesses that do not modernise their communication structure will be left behind and are at the risk of being rendered obsolete as its competitors progress.  

Given large industry advancements such as the NBN roll out in Australia, the dependency on VoIP communications is only set to grow stronger. The NBN Co has already commenced landline disconnections in certain areas which means those who have not already switched to VoIP will be left in the cold. 

The evolution is already here, don't get left behind.


Learn more about MyNetFone Business VoIP plans




Sugo, R. (2015, March 24). Believe the hype about VoIP. Retrieved April 16, 2015, from 

Posted by Lauren at 3:37 pm 0 Comments

Added over 2 years ago

Don't miss MyNetFone at CeBIT 2013

Once again the team at MyNetFone are gearing up for Australia’s largest and best-known technology industry event, CeBIT. Held from 28 – 30 May at the Sydney Convention and Exhibition Centre in Darling Harbour, CeBIT 2013 brings together more than 450 of Australia’s leading technology companies. 

This year, the Conference and Exhibition will have a specific focus on everything cloud, a technology that is having a highly disruptive impact on many facets of IT & Telecommunications. 

Rene Sugo, MyNetFone CEO, will be helping to demystify the cloud with presentations in the Business Trends theatre on Tuesday, 28 May at 2:30pm and Wednesday, 29 May at 11am.  If you’re keen to understand how virtually any business can derive value from the cloud or just curious about the cloud in general, do swing by.

We’ll also have some great special offers at CeBIT to take advantage of including a business communications offer with a free Cisco handset for new Virtual PBX customers, number porting rebates, free setup on your first 1300 number and 20% off a Yearly Virtual Fax plan. 

The team will also be doing free phone bill analysis, so bring down your phone bills and we’ll show you how much you could be saving with a MyNetFone VoIP solution!

Complimentary Pass

We’re also offering a complimentary pass to the event. Simply register here to claim your CeBIT pass courtesy of MyNetFone.

You’ll find the friendly MyNetFone team at Stand O22, in Hall 4.

Click here to register for FREE courtesy of MyNetFone
We hope to see you there!

Posted by at 10:54 am 0 Comments

Added over 2 years ago

Crystal Ball: What’s in store for 2013?

Mobile, cloud computing and the Internet of Things are some of the mega trends that are shaping the telecommunications industry. Demand for connectivity – wireless and fixed – is growing in all areas of our lives, be it at home or at work.

At the same time, the proliferation of cloud services creates administrative and financial pressures on organisations, especially for SMBs with limited in-house IT resources. In response, the trend is toward a model where companies can access cloud services under a simple, subscription-based pricing structure, with a single point of contact and support. 

MyNetFone VoIP & Internet Communications Predictions for 2013

We are also seeing the NBN gaining traction among average Australians who recognise the benefits of next generation Internet. Admittedly, it is still early days for the broadband network, with the rollout scheduled for completion in 2020. There has already been a good uptake however, with over 24,000 Australians currently using the NBN and this is set to rise as more than 2.5 million premises are connected over the next three years. Breaking up age-old monopolies in the telco space, the NBN will create more competition at retail and wholesale level, which ultimately benefits consumers and businesses.

Some of the other key trends we are expecting to see in 2013 include:

1. BYOD (Bring-Your-Own-Device) phenomenon accelerates

Driven by 4G / LTE, mobile apps and services are increasingly movinginto the cloud, devices are becoming more personalised, and moving towards being a tool for both personal and work use on the one device. At the same time, businesses seek the flexibility and cost savings of VoIP, as traditional deskbound working patterns are gradually being replaced with remote / telecommuting style arrangements.

We are not only expecting to see more mobile devices connecting to enterprise-grade VoIP services, but we also expect mobile numbers to finally become fully portable, just as we have recently seen in the fixed line market, where lifting restrictions on the portability of geographic numbers removed a significant barrier to changing providers.

2. Over-The-Top alleviates cloud complexity

Over-the-Top (OTT) refers to a broad range of cloud services that run on Internet connected devices, ranging from email and anti-virus to voice and video streaming. While OTT apps thrive in the consumer space, businesses are grappling with the complexity that multiple service providers – each with their own billing mechanism and support system – impose on their already stretched IT and finance resources.

Rather than having to deal with 20 individual providers, many seek a one-stop-shop that covers most of their communication needs, providing a single point of customer support and one consolidated monthly bill. By opting for a single provider that bundles connectivity and OTT services, organisations can also eliminate the need for costly technical integration between applications, avoiding data siloes in the cloud. 

3. Do-It-Yourself (DIY) comms grows in popularity

While consumers and businesses alike look for providers with comprehensive service offerings, they increasingly reject rigid plans and bundles that assume that one size fits all. Rather, we are expecting to see customers mix and match the communications services, software apps and hardware products they really need.

For example, light internet users, who mostly use the internet for email, internet browsing and social networking, may not need the maximum speed and download allowances the NBN can deliver, but can reap significant cost savings from NBN-enabled VoIP.

What are your predictions for 2013 and what would you like to see from us in the next 12 months?

Posted by Maria at 11:55 am 3 Comments

Added over 2 years ago

VoIP demonstrates value of NBN – Customer Case Study

The NBN rollout is the ideal opportunity for Australians to embrace VoIP phone services and the digital age. With VoIP, sound quality largely depends on your internet connection speed, which is inherently variable on ADSL2+. The NBN provides better speed and minimal latency, superior to even the high speeds of ADSL2+, ensuring perfect sound quality for VoIP calls comparable to, if not better than, traditional copper phone lines.

We recently launched a range of residential NBN broadband plans in Armidale, Kiama and greenfield sites (new housing developments) around Sydney and Melbourne. As our plans are gathering traction in these areas, our customers find that they can switch to VoIP and cut their monthly phone bills by eliminating annoying ‘line rental’ costs associated with the old copper line network.

Although VoIP works well with any ADSL2+ connection, we expect the NBN’s improved speed and accessibility will further boost adoption in both residential and business markets, especially with the recently announced countdown to the removal of copper lines.

NBN is not just for the techy youngsters

Possibly most surprising is the fact that it is not only tech-savvy younger generations who embrace the NBN and value added services like VoIP. The baby boomers - who are not often considered to be the most embracing of new technology – are jumping on the NBN bandwagon and using its capabilities to receive better services at a lower price.

Our first customer to sign up on MyNetFone’s residential NBN service plan, Warren Weekes, is a retiree based in Kiama on the south coast of New South Wales. He heard about the NBN being available in his area through his golf buddies at the Kiama golf club and was keen to take advantage of the new services on offer. Eventually, he swapped his Telstra BigPond Internet connection and fixed line to go ‘all IP’ with MyNetFone VoIP.

Reliability & Savings

Download speeds do not matter all that much for Warren, as he mainly uses the web to research holiday destinations, plan and book holidays, send emails and complete online banking. However he has seen a different benefit of the NBN – reliability. His previous connection often crashed and he is now enjoying a more stable service.

Warren, like many others, initially had reservations about using VoIP, but he is now very happy with his new service, which allows him to connect several VoIP-enabled cordless handsets around the house and save approximately $60 a month on line rental and call charges.

Features & Flexibility

He was also impressed by how easy it was to make changes to his service settings via the online portal (for example to divert calls to mobile) and was particularly happy with our unique number porting capabilities, which allowed his family to retain their existing phone number. Warren now considers himself a bit of a ‘VoIP ambassador’ on Kiama’s green.

Warren’s example shows that there is no ‘one size fits all’ solution. Light internet users, who mostly use the internet for email, internet browsing and social networking, may not need the maximum speed and download allowances the NBN can deliver. Our NBN plans cater for the needs of our customers with a range of available connection speeds and quotas starting from 12/1 mbps and 20GB for $39.95 a month, and optional VoIP plans starting from $9.95 with 200 included calls Australia-wide.

Find out more about our Residential NBN plans or Business NBN plans.

Posted by Maria at 2:25 pm 1 Comments

Added over 3 years ago

Changes to our homepage - Portal Login now via a link at the top of any page

The MyNetFone website homepage has been refreshed to make it easier to find out information about the different service types we provide for Residential, Business and Enterprise/Government customers.

As part of this homepage update, we have moved the MyAccount Portal login field onto its own dedicated page. The Portal Login link will now be visible at the top of any page on our website. Simply click of the 'Login' link to go to the MyAccount Login page & enter your details as usual.

Keep this change in mind the next time you're looking for the MyAccount Portal Login field.

MyNetFone Homepage update

Posted by Maria at 1:00 pm 0 Comments

Added over 3 years ago

It’s National Telework Week!

Announcing Australia's first National Telework Week (Nov 12 – 16), the Government wants more employers and employees to reap the social, economic and environmental benefits of telecommuting, with the goal to double Australia's telework rate by 2020.

While the rollout of the National Broadband Network (NBN) will further assist in increasing Australia's level of telework, many organisations can start embarking on the journey today through a standard ADSL2+ Internet connection that enables teleworkers to do their job from home.

Telework Week Australia

Teleworking in the Cloud

Already, many companies opt for virtual offices, and cloud telephony is increasingly gaining traction as a solid alternative to traditional phone systems, helping companies save on overheads, monthly communications spend and access more features.

For example, South Australian management consulting and chartered accounting firm, JaquillardMinns, recently deployed MyNetFone’s Virtual PBX to connect its head office in Adelaide with branches in Melbourne and Manila, Philippines. This type of hosted VoIP service 'in the cloud' presented the best option in terms of cost savings and functionality to empower the company’s teleworking strategy, spanning two different states and countries, and also allows a growing number of employees to work from home.

All the Phone System Features - at Home

With Virtual PBX, companies such as JaquillardMinns can enable employtees working from home or regional offices to receive and transfer calls, access other staff in the company by dialing an extension, and be part of call hunt groups same as if they were in the main office. The home office can be located anywhere, even interstate or overseas – as long as there is a reliable internet connection, the phone can be connected to the main business Virtual PBX phone system and the calls between remote/home offices and the main business premises are free.

The rise of 'no office' organisations

Indeed, there doesn’t have to even be a centralised office at all. If a business decides to operate from several disparate homes/offices, employees can connect into one virtual phone system – all they need to do is give each member a phone which is already preconfigured with Virtual PBX settings.

We would love to hear from you. Does your company support teleworking?

Posted by Maria at 2:43 pm 0 Comments

Added over 3 years ago

See what NBN rollout actually looks like

There a lot of talk about the National Broadband Network (NBN), but do you want to see what the rollout of this new-generation technology actually looks like?

A few members of the MyNetFone team visited one of the 'greenfield' new housing developments in Sydney's western suburbs this week, and saw first-hand what the NBN rollout to these new communities involves.

Here are a few photos from the visit - as you can see, NBN is really quite a simple network at the suburb level, yet delivers such huge possibilites for internet speed, reliability and applications such as VoIP to be channelled over it.

Greenfield site deployment like shown in the photos is different from the way NBN rolls out to existing streets and houses. With greenfields, the streets are cleared and paved, and the houses built at the same time as the NBN is installed, so the fibre cabling can be pre-arranged to go underground all the way up to the houses. Inside, the new houses have purpose-designed little cupboards to house the NBN premise devices.

In contrast, in existing suburbs the fibre most often needs to be delivered to the houses through above-ground overhead cabling - afterall, few people would agree to have their lawns dug up!

New house going up at Bunya development site, Doonside. "Mini-exchange" Temporary Fibre Access Node (T-FAN) housing the heart of the NBN access for the new development.
NBN internet rollout MyNetFone NBN internet rollout MyNetFone


NBN cabling in the ground.


NBN Premises Connection Device (PCD) on the outside of one of the houses.

NBN internet rollout MyNetFone NBN internet rollout MyNetFone


Checking out display homes from different builders - all already NBN enabled!


Close-up of the T-FAN on the development site.

NBN internet rollout MyNetFone NBN internet rollout MyNetFone

Posted by Maria at 2:34 pm 13 Comments

Added over 3 years ago

NBN and MyNetFone Roll Into Coffs Harbour

After being part of the NBN Futures Expo in Kiama back in March, we’re excited to be hopping back onto the NBN juggernaut and heading to Coffs Harbour this week for The Exchange

The event takes place on Thursday June 21 and aims to showcase the benefits of broadband technology through a series of seminars, an exhibition and by networking. MyNetFone will be participating in the exhibition, showcasing our latest broadband and VoIP plans for residential and business customers. 

The seminar lineup features some great speakers on a broad range of technology issues related to broadband.  If you’re interested in understanding what broadband can do for you and your business or community, this is a must-attend event.

What: The Exchange NBN Expo

Where: C. ex Coffs, Vernon st, Coffs Harbour

When: from 9.30am on 21st June 2012

NBN special offer

We have recently been certified by NBN Co to sell and provide services in the ‘Broadband Services’ category. Under the certification, MyNetFone will provide access to NBN services for residential and business customers, in addition to wholesale customers through the recent acquisition of Australia’s largest VoIP network provider, Symbio Networks.

As a special for The Exchange, we’re offering customers who sign up for an ADSL2+ connection a free upgrade to an NBN connection when it becomes available in their area. In the case of Coffs Harbour, the NBN is expected to roll out from November this year.  Our ADSL2+ plans offer free connection, free number porting and a free modem. Or, if you have your own modem, we’ll shout you a $50 iTunes voucher!

Free Registration

Attendance at The Exchange is free, but pre-registration is required. If you happen to be coming along, please do drop in and say hi to the friendly team from MyNetFone at Stand 16.

Meanwhile, find out more about MyNetFone NBN plans and offers.

Posted by Maria at 11:27 am 0 Comments

Added over 3 years ago

What the 'Cloud' & NBN mean for business communications

MyNetFone CEO, Rene Sugo, delivered 2 presentations at CeBIT last week, covering the topics that are currently raising a lot of questions from the public and the media: Cloud and NBN.

If you missed CeBIT last week, you can still catch up on the latest Communications news by downloading the presentation slides:

  • Using the 'Cloud' or Hosted Services to Cut Costs in Your Business - download here.
  • Communications in an NBN World - download here.

Very exciting times are ahead with the shift to IP 'cloud' communications. The interest in this area is further facilitated by the NBN, and this awareness is helping more and more Australian business make the decision to switch to IP communications and reap the benefits of flexibility, scalability, call features and reduced costs.

Posted by Maria at 1:21 pm 0 Comments

1 of 6 Next »