Added 1 day ago

MyNetFone Certified For Epygi


Do you use an Epygi phone system?

MyNetFone SIP Trunks are now formally certified as interoperable with all models of Epygi IP PBX, including the flagship 'QX' Unified Communications range. Very few Australian providers attain this certification. 

"This coveted status ensures that Epygi customers can seamlessly connect with MyNetFone, and thereby, access the functionality and cost savings of a new-generation SIP trunking solution" said Greg Round, Partner Solutions Manager at MyNetFone.

Epygi Technologies are an established, worldwide provider of IP PBXs, supporting small business telephony and enterprise Unified Communications. 

Find out more about SIP Trunk PBX interoperability

Posted by Mirela at 6:06 pm 0 Comments

Added about 11 days ago

“Best Under A Billion” honour for MNF Group

Forbes Asia has recognised MNF Group’s stellar performance for the second year in a row, with the company’s inclusion in the prestigious ‘Best Under A Billion’ list for 2015. 

In addition to inclusion in the list, MNF Group was further distinguished with the ‘Best return on Investment’ award – the only telecommunication company on the list to win this accolade. MNF Group Director Mr. Boorne received the awards at a VIP ceremony in Kuala Lumpur on November 2, 2015.

The Forbes Asia 'Best Under A Billion' list recognises the 200 best performing companies from Asia Pacific, with annual revenue of between $5 million and $1 billion that show the highest earnings growth, sales growth and return on equity in the past 12 months and over 3 years.

This achievement demonstrates that MNF Group’s focus on telecom innovation, service quality and growth puts it in the right position to take advantage of opportunities in the fast-changing communications industry.

To our staff, thank you for helping us to achieve this international accomplishment for both 2014 and 2015.

To our customers, thank you for your support.

 We will continue to grow from strength to strength, and always look for ways to innovate for a better connected world.

Forbes Asia “Best Under A Billion” Award Ceremony, November 2, 2015
MNF Group Director Mr. Boorne receives the 2015 Forbes 'Best Under A Bilion' awards.

Posted by Mirela at 2:18 pm 0 Comments

Added 5 months ago

Money grows on...fibre?

As strange as it sounds, high speed internet has a direct correlation with profitability.

Communities that have fibre internet connections had 1.1% higher GDP (Gross Domestic Product) than the similar communities with little to no availability of gigabit services, according to a recent study by the Fibre to the Home Council in America. Might not sound like a lot… until you see it in dollars: $1.4 billion additional production across just 14 US communities, to be exact.

According to the survey, out of 55 communities across nine states in the US examined, all 14 communities with widely available gigabit services had higher GDP than the 31 communities without fibre connections. Coincidence? Extremely doubtful.  

What does all this mean for a community? Well higher GDP means higher infrastructure investment, increased spending and creation of new jobs and industries. All top-priority issues for communities of any size.

Now dare to imagine the potential that is currently sitting on Australia’s door step with the rollout of the NBN fibre optic service....across the entire nation! Although the majority of Australian NBN services are not quite in the gigabit speeds range, it will be very interesting to see what benefits our own communities achieve from fibre internet – for both businesses and residents.

Profitability, efficiently, and societal advancement awaits…

Click here to review MyNetFone NBN plans


 vector people earning business online background

Posted by at 4:40 pm 0 Comments

Added 5 months ago

The State of the Internet - a global perspective

Let's shoot to Mars for a second. On our journey, we see the continents decreasing in size and pass numerous satellites floating about in orbit. From here we get the perceptive we need to see the world in its totality. It’s a highly sophisticated planet, full of promise and technological advances. We know that although the continents appear separate they are actually entirely interconnected, with communication and news sharing happening simultaneously with people at polar ends of the planet. We know this phenomenon as the internet.  This communication enablement platform, the World Wide Web, has projected our world into a thriving, intelligent and forever evolving global society, better still it is only looking to strengthen.

Akamai’s ‘State of the Internet’ Q1 2015 reports the number of global internet users has more than doubled in the last 7 years to an estimated 3.2 billion in 2015. Moreover, Cisco noted that the number of Internet-connected devices first outnumbered the human population way back in 2008 and that now there is an estimated two networked devices per capita, with the prediction it will be up to three per capita by 2019. Not only is global uptake advancing but so is the internet’s performance. On a global basis, the average connection speed increased a sizeable 30 percent year over year. Additionally, the global average connection speed increased 10 percent to 5 Mbps and the global 15 Mbps adoption rate has grown 29 percent.  

However, when we take a deeper look, not all countries can be viewed as equal when it comes to internet progression. Fiji for example experienced hugely impressive growth rates rising 181% in average connection speed from 2014. Whereas Réunion experienced 72% decline (to 3.5 Mbps) from the previous year. Overall however, increases were seen in 134 countries, with yearly declines only seen in just 9 countries/regions, supporting the global trend of overall improving internet performance.  


When we review Australia, China, US & UK in the Akamai’s timeline graph above we can see that although there is a general improvement trend, China is rather behind. Their economy might be booming, however their connection internet speeds are lagging behind the other significant players. US & UK have advanced at a very impressive rate managing to remain close competitors for the duration of the past 7 years. Australia was in their ball park performance up until 2012, where the UK and US powered ahead and managed to increase the gap between Australia.  

Now we are back on earth using the internet to read this on our computer screens, and can reflect on what we just discovered. There is a global trend of improved internet performance, internet utilisation is only predicted to enhance and lastly, not all countries are equal in the eyes of internet – some are significantly out performing others.

So as we keep advancing with connectively on global scale, one can only imagine what incredible developments are still in store.  

Seen many of our internet-based innovations lately? Check out our 'Virtual Fax' feature here


Source: akamai (2015). Akamai’s State of the internet' Q1 2015 report, from

Posted by at 3:10 pm 0 Comments

Added 5 months ago

Where does Australia rank? International Broadband Performance List Released

Ever wondered where Australia actually ranks on the international scale of internet performance? Are we as much of a connectivity vanguard as the media asserts? Well bubble bursted. The most recent ‘State of the Internet’ report from Akamai exposes the harsh truth that we only ranked a mediocre 42nd globally, with the nation’s average connection speed coming in at 7.6Mbps.

In fact, the rural, nature focused, and sheep booming landscape of New Zealand is surpassing us on the internet performance front. New Zealand’s average connection speeds of 8.4 Mbps, placed it 40th globally, two places ahead of Australia. In terms of high broadband adoption (above 10 Mbps), Australia again fell behind attaining a 44th position globally, whereas NZ was ranked 41st globally. The largest performance disparity however, was experienced in the ‘broadband adoption above 4Mbps’ category, where NZ was ranked 28th, well above Australia's ranking of 50th.

Top 10 list of countries with the fastest Internet speeds on the basis of average connection speed:

1. South Korea 23.6 Mbps

2. Ireland 17.4 Mbps

3. Hong Kong 16.7 Mbps

4. Sweden 15.8 Mbps

5. Netherlands 15.3 Mbps

6. Japan 15.2 Mbps

7. Switzerland 14.9 Mbps

8. Norway 14.1 Mbps

9. Latvia 13.8 Mbps

10. Finland 13.7 Mbps


42. Australia 7.6 Mbps

However there is hope looming that we may be able to overtake our backyard rivals and increase our international broadband ranking soon. The NBN initiative brings with it a bright bag of performance potential which could enable us to climb the ranking ladder and become better internationally acclaimed for our internet performance. With the fibre optic roll out offering download speeds up to 100Mbps, Australia is looking more of a fierce contender on the ranking list. It will be interesting to review Australian’s international ranking once the NBN roll out has be deployed across Australia.

Is NBN coming your way soon? Follow the links in our help centre here to find out.

If NBN is due at your residence soon, it's probably time to decide on a plan.

Check out the NBN plans MyNetFone offers. 

Posted by at 11:46 am 0 Comments

Added 5 months ago

Mitron MV1 - End of an Era

The Mitron MV1 has been a MyNetFone adaptor staple for the last seven years, and it's with nostalgic sentiments we announce we have just sold through our last stock. An end of an era indeed. In our loving seven year relationship with the Mitron MV1 we have seen around 10,000 units leave the MyNetFone nest to find good homes helping our customers achieve low cost, reliable calling.

You may remember the Mitron MV1 from features such as:

  • MyNetFone $9.95 Starter Pack special
  • Free Mitron Phone Adaptor special
  • Basic Gift Pack offer
  • MyNetFone VoIP regular adaptor range

However, never fear, there are already contenders in the running to take the place of the Mitron’s popular position.

The most promising candidate looking like the Cisco SPA122, which offers an inbuilt router and 2 VoIP Lines amongst an array of other features.

Learn more about the up-and-coming Cisco SPA122 here 



Posted by at 4:48 pm 0 Comments

Added 6 months ago

MyNetFone Innovation Recognised Again!

The best thing since sliced bread? 

Introducing MyNetFone's latest creation: TollShield - ranked as one of Australia's top 100 innovations!  

TollShield is a unique, robust service which guards networks against toll fraud. If you think that sounds simple, think again. Globally, toll fraud is becoming increasingly concerning, translating into estimated losses of $46.3 billion a year for its victims. What's worse still, is there is currently very few to no services offered to proactively protect operators and consumers against toll fraud attacks. Cue the MyNetFone development team.

The MyNetFone group decided it was about time someone put a measure in place to arm service providers against this prevailing threat. After much hard work, plenty of research and development, and many many coffees later, TollShield was born. 

Unlike conventional anti-fraud measures, TollShield acts in real-time. Other solutions rely on after-the-fact analysis of call records, reacting after the damage is done and the customer bill has exploded. TollShield is a genius service which proactively scans, monitors and blocks most fraud before it has an opportunity to actually happen. It even self-learns to respond to new kinds of fraud techniques, making it increasingly difficult for criminals to exploit their tricks. Simply brilliant.

Apparently we are not the only one to think so. ‘Australian Anthill’ recently ranked TollShield in their Australia’s 100 biggest innovations‘SMART 100′ Index!

The MyNetFone network is already protected by TollShield, giving our customer more peace of mind. For those using other voice service providers – minimise your risk & check if their networks have TollShield protection.

Well done team, keep questioning, keep innovating. 


Want to learn more about TollShield? You can check out the website here


Posted by at 2:19 pm 0 Comments

Added 6 months ago

Queens Birthday Public Holiday Operating Hours 2015

All hail the British monarchy for the long weekend is upon us! All Australian states, with the exception of Western Australia, will be recognising Monday 8th June 2014 as the Queen’s Birthday Public Holiday

Our operating hours this Queen's Birthday long weekend are:

Residential Support & Customer Service 

  • Operating at the reduced hours of 9am – 5pm AEST Monday 8th June 2015
  • Operating during regular hours over the weekend (Sat and Sun 9am to 5pm AEST) 

Business Support & Customer Service 

  • Will be open and operating during regular business hours (8:30am to 5:30pm Mon-Fri AEST)

Emergency support will continue to be available throughout the Queen’s birthday long weekend for all business customers with urgent matters.

Sales Team

Both Business and Residential sales will be CLOSED Monday 8th June 2015, however will be operating at regular hours outside of this date. 

Did you know...

The date Australia and New Zealand publically celebrate Queen Elizabeth II’s birthday is not her real birthday. In fact it’s not even the correct month - Queen Elizabeth II’s actual birthday is 21st April!

The Queen’s Birthday is not recognised as public holiday in her homeland of England - they attend work as usual.

Queen Elizabeth II's birthday was celebrated on the second Thursday of June for the first seven years of her reign. When midweek became inconvenient, it was changed. 

Posted by at 2:29 pm 0 Comments

Added 6 months ago

The ‘How to’ List All SME’s Who Use Auto Attendants Should Read!

The question perhaps not on everyone’s lips, but should be: 'is our auto-attendant helping our business'? Auto attendant is an effective means to get the customer to the right person, without being passed along through multiple lines and through multiple departments. Auto attendant is a money saving phenomenon, it can directly save your company $1000's, replacing certain job positions (salvaging an entire employee wage) and enables the refocusing of staffing activities to more important tasks.

A US study by Software Advice explored the experience and perception of customers who are required to select directory extensions using a voice menu (aka auto attendant) when phoning companies. Auto attendant proved to have a greater impact on overall business perceptions and satisfaction levels than you might think.

We have all settled on the realisation that first impressions count, and this still holds true from a customer to company interaction perspective as well. A large percentage of the survey respondents (48 percent) identified phone as their preferred method of business contact, so its fair to say its important to have the phone design right!

Looking beyond the customer experience, auto attendant has a direct impact on the company itself. Due to its methodical nature many small businesses use auto attendants to assist their receptionists, frequently using it to take calls after-hours. For some businesses, it makes sense to shift the system entirely to attendant even during normal business hours, often replacing the receptionist role.


 Here are some tips & tricks for your auto attendant design based on the study’s findings:

  1. Keep it brief - SMB's should try to keep introductions under three seconds long and menus shorter than five options. Software Advice found that long introductions were the top pain points reported with auto attendant interaction (29 percent).
  2. Keep it simple - the second strongest frustration reported (28 percent) was that the design had too many options. Additionally, make sure to include options for Departments rather than individual employees as this adds unnecessary complexity for the customer.
  3. Let there be logic! - place the most important and common options at the start of the auto attendant menu and provide adequate context for callers to navigate the menu.
  4. Money, resource and time saving tool - auto attendant can increase productivity and save the company money by sending calls directly to their destination instead of wasting other employees’ or operators’ working time.
  5.  Consider replacing your receptionist with an auto attendant  - it might sound a little harsh at first, but from a bottom line perceptive, using auto attendant in replacement of a paid receptionist role is often a wiser financial decision for particular companies, not to mention can increase efficiency and reduce the amount of human error involved in the call handling process. 
  6. Get it right! - a rather sobering 42 percent of consumers said they would take their business elsewhere after a frustrating experience with an auto attendant. Take all the tips and tricks under consideration when deploying your auto attendant design. 

MyNetFone Virtual PBX phone systems includes auto-attendant for no extra cost, along with plenty of other features that can help you improve customer experience. Find out more here or call our business specialists on 1300 733 995

Source: Harris, D. (2015, May 18). VoIP Software Small Business BuyerView | 2015. Retrieved May 24, 2015, from

Posted by at 5:05 pm 0 Comments

Added 8 months ago

VoIP - the Future Looks Bright

The future is looking promising for VoIP as more and more businesses realise they need to future proof their communication structure. 

A recent US study by the Software Advice reveals findings that help support the theory that IP communication such as VoIP is the passage to the business longevity (as mentioned in the recent Adapt or Die blog).

Their findings showed that more business buyers already use a VoIP service than any other type of voice service. Full UC (unified communications) is too expensive for SMEs, but cloud PBXs have the perfect balance of being low cost and functionality rich. US businesses are rapidly catching on to this, so the question remains, why are some Australian businesses lagging behind in the undeniable IP revolution?

Software Advice found twenty-one percent of buyers want a system that forwards calls to mobile devices, while 25 percent seek a system with voicemail. This is consistent with feedback from MyNetFone customers in Australia, who report that our 'Follow Me' feature (forwarding calls to mobiles) and 'Voicemail to email' are their top favourite service features of Virtual PBX. 

The study discovered the main reason businesses were seeking a VoIP solution was because they were experiencing aging/end-of-life system problems with legacy PBXs. Additionally, they found many small businesses are currently saving significantly on their monthly phone bills through using the SIP Trunking system, whereby businesses are only charged on the number of simultaneous phone calls that the trunk can support, bypassing the expensive “one line per employee” cost traditional voice systems impose.

These results suggest that hosted VoIP phone system adoption rates will continue to rise as companies move away from legacy and on-premise PBX solutions in search of more scalable futureproof systems. 

VoIP, it's the future of business telecommunications, don't get left behind!

Learn more about MyNetFone Business VoIP plans



Harris, D. (2015, April 13). VoIP Software Small Business BuyerView | 2015. Retrieved April 16, 2015, from


Posted by at 11:29 am 0 Comments

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