Added about 3 days ago

Where does Australia rank? International Broadband Performance List Released

Ever wondered where Australia actually ranks on the international scale of internet performance? Are we as much of a connectivity vanguard as the media asserts? Well bubble bursted. The most recent ‘State of the Internet’ report from Akamai exposes the harsh truth that we only ranked a mediocre 42nd globally, with the nation’s average connection speed coming in at 7.6Mbps.

In fact, the rural, nature focused, and sheep booming landscape of New Zealand is surpassing us on the internet performance front. New Zealand’s average connection speeds of 8.4 Mbps, placed it 40th globally, two places ahead of Australia. In terms of high broadband adoption (above 10 Mbps), Australia again fell behind attaining a 44th position globally, whereas NZ was ranked 41st globally. The largest performance disparity however, was experienced in the ‘broadband adoption above 4Mbps’ category, where NZ was ranked 28th, well above Australia's ranking of 50th.

Top 10 list of countries with the fastest Internet speeds on the basis of average connection speed:

1. South Korea 23.6 Mbps

2. Ireland 17.4 Mbps

3. Hong Kong 16.7 Mbps

4. Sweden 15.8 Mbps

5. Netherlands 15.3 Mbps

6. Japan 15.2 Mbps

7. Switzerland 14.9 Mbps

8. Norway 14.1 Mbps

9. Latvia 13.8 Mbps

10. Finland 13.7 Mbps

...

42. Australia 7.6 Mbps

However there is hope looming that we may be able to overtake our backyard rivals and increase our international broadband ranking soon. The NBN initiative brings with it a bright bag of performance potential which could enable us to climb the ranking ladder and become better internationally acclaimed for our internet performance. With the fibre optic roll out offering download speeds up to 100Mbps, Australia is looking more of a fierce contender on the ranking list. It will be interesting to review Australian’s international ranking once the NBN roll out has be deployed across Australia.

Is NBN coming your way soon? Follow the links in our help centre here to find out.

If NBN is due at your residence soon, it's probably time to decide on a plan.

Check out the NBN plans MyNetFone offers. 

Posted by Lauren at 11:46 am 0 Comments

Added about 14 days ago

Mitron MV1 - End of an Era

The Mitron MV1 has been a MyNetFone adaptor staple for the last seven years, and it's with nostalgic sentiments we announce we have just sold through our last stock. An end of an era indeed. In our loving seven year relationship with the Mitron MV1 we have seen around 10,000 units leave the MyNetFone nest to find good homes helping our customers achieve low cost, reliable calling.

You may remember the Mitron MV1 from features such as:

  • MyNetFone $9.95 Starter Pack special
  • Free Mitron Phone Adaptor special
  • Basic Gift Pack offer
  • MyNetFone VoIP regular adaptor range

However, never fear, there are already contenders in the running to take the place of the Mitron’s popular position.

The most promising candidate looking like the Cisco SPA122, which offers an inbuilt router and 2 VoIP Lines amongst an array of other features.

Learn more about the up-and-coming Cisco SPA122 here 

 

 

Posted by Lauren at 4:48 pm 0 Comments

Added about 28 days ago

MyNetFone Innovation Recognised Again!

The best thing since sliced bread? 

Introducing MyNetFone's latest creation: TollShield - ranked as one of Australia's top 100 innovations!  

TollShield is a unique, robust service which guards networks against toll fraud. If you think that sounds simple, think again. Globally, toll fraud is becoming increasingly concerning, translating into estimated losses of $46.3 billion a year for its victims. What's worse still, is there is currently very few to no services offered to proactively protect operators and consumers against toll fraud attacks. Cue the MyNetFone development team.

The MyNetFone group decided it was about time someone put a measure in place to arm service providers against this prevailing threat. After much hard work, plenty of research and development, and many many coffees later, TollShield was born. 

Unlike conventional anti-fraud measures, TollShield acts in real-time. Other solutions rely on after-the-fact analysis of call records, reacting after the damage is done and the customer bill has exploded. TollShield is a genius service which proactively scans, monitors and blocks most fraud before it has an opportunity to actually happen. It even self-learns to respond to new kinds of fraud techniques, making it increasingly difficult for criminals to exploit their tricks. Simply brilliant.

Apparently we are not the only one to think so. ‘Australian Anthill’ recently ranked TollShield in their Australia’s 100 biggest innovations‘SMART 100′ Index!

The MyNetFone network is already protected by TollShield, giving our customer more peace of mind. For those using other voice service providers – minimise your risk & check if their networks have TollShield protection.

Well done team, keep questioning, keep innovating. 

 

Want to learn more about TollShield? You can check out the website here

 

Posted by Lauren at 2:19 pm 0 Comments

Added about 30 days ago

Queens Birthday Public Holiday Operating Hours 2015

All hail the British monarchy for the long weekend is upon us! All Australian states, with the exception of Western Australia, will be recognising Monday 8th June 2014 as the Queen’s Birthday Public Holiday

Our operating hours this Queen's Birthday long weekend are:

Residential Support & Customer Service 

  • Operating at the reduced hours of 9am – 5pm AEST Monday 8th June 2015
  • Operating during regular hours over the weekend (Sat and Sun 9am to 5pm AEST) 

Business Support & Customer Service 

  • Will be open and operating during regular business hours (8:30am to 5:30pm Mon-Fri AEST)

Emergency support will continue to be available throughout the Queen’s birthday long weekend for all business customers with urgent matters.

Sales Team

Both Business and Residential sales will be CLOSED Monday 8th June 2015, however will be operating at regular hours outside of this date. 


Did you know...

The date Australia and New Zealand publically celebrate Queen Elizabeth II’s birthday is not her real birthday. In fact it’s not even the correct month - Queen Elizabeth II’s actual birthday is 21st April!

The Queen’s Birthday is not recognised as public holiday in her homeland of England - they attend work as usual.

Queen Elizabeth II's birthday was celebrated on the second Thursday of June for the first seven years of her reign. When midweek became inconvenient, it was changed. 

Posted by Lauren at 2:29 pm 0 Comments

Added about 1 month ago

The ‘How to’ List All SME’s Who Use Auto Attendants Should Read!

The question perhaps not on everyone’s lips, but should be: 'is our auto-attendant helping our business'? Auto attendant is an effective means to get the customer to the right person, without being passed along through multiple lines and through multiple departments. Auto attendant is a money saving phenomenon, it can directly save your company $1000's, replacing certain job positions (salvaging an entire employee wage) and enables the refocusing of staffing activities to more important tasks.

A US study by Software Advice explored the experience and perception of customers who are required to select directory extensions using a voice menu (aka auto attendant) when phoning companies. Auto attendant proved to have a greater impact on overall business perceptions and satisfaction levels than you might think.

We have all settled on the realisation that first impressions count, and this still holds true from a customer to company interaction perspective as well. A large percentage of the survey respondents (48 percent) identified phone as their preferred method of business contact, so its fair to say its important to have the phone design right!

Looking beyond the customer experience, auto attendant has a direct impact on the company itself. Due to its methodical nature many small businesses use auto attendants to assist their receptionists, frequently using it to take calls after-hours. For some businesses, it makes sense to shift the system entirely to attendant even during normal business hours, often replacing the receptionist role.

 

 Here are some tips & tricks for your auto attendant design based on the study’s findings:

  1. Keep it brief - SMB's should try to keep introductions under three seconds long and menus shorter than five options. Software Advice found that long introductions were the top pain points reported with auto attendant interaction (29 percent).
  2. Keep it simple - the second strongest frustration reported (28 percent) was that the design had too many options. Additionally, make sure to include options for Departments rather than individual employees as this adds unnecessary complexity for the customer.
  3. Let there be logic! - place the most important and common options at the start of the auto attendant menu and provide adequate context for callers to navigate the menu.
  4. Money, resource and time saving tool - auto attendant can increase productivity and save the company money by sending calls directly to their destination instead of wasting other employees’ or operators’ working time.
  5.  Consider replacing your receptionist with an auto attendant  - it might sound a little harsh at first, but from a bottom line perceptive, using auto attendant in replacement of a paid receptionist role is often a wiser financial decision for particular companies, not to mention can increase efficiency and reduce the amount of human error involved in the call handling process. 
  6. Get it right! - a rather sobering 42 percent of consumers said they would take their business elsewhere after a frustrating experience with an auto attendant. Take all the tips and tricks under consideration when deploying your auto attendant design. 

MyNetFone Virtual PBX phone systems includes auto-attendant for no extra cost, along with plenty of other features that can help you improve customer experience. Find out more here or call our business specialists on 1300 733 995

Source: Harris, D. (2015, May 18). VoIP Software Small Business BuyerView | 2015. Retrieved May 24, 2015, from http://www.softwareadvice.com/voip/industryview/auto-attendant-report-2015/

Posted by Lauren at 5:05 pm 0 Comments

Added 3 months ago

VoIP - the Future Looks Bright

The future is looking promising for VoIP as more and more businesses realise they need to future proof their communication structure. 

A recent US study by the Software Advice reveals findings that help support the theory that IP communication such as VoIP is the passage to the business longevity (as mentioned in the recent Adapt or Die blog).

Their findings showed that more business buyers already use a VoIP service than any other type of voice service. Full UC (unified communications) is too expensive for SMEs, but cloud PBXs have the perfect balance of being low cost and functionality rich. US businesses are rapidly catching on to this, so the question remains, why are some Australian businesses lagging behind in the undeniable IP revolution?

Software Advice found twenty-one percent of buyers want a system that forwards calls to mobile devices, while 25 percent seek a system with voicemail. This is consistent with feedback from MyNetFone customers in Australia, who report that our 'Follow Me' feature (forwarding calls to mobiles) and 'Voicemail to email' are their top favourite service features of Virtual PBX. 

The study discovered the main reason businesses were seeking a VoIP solution was because they were experiencing aging/end-of-life system problems with legacy PBXs. Additionally, they found many small businesses are currently saving significantly on their monthly phone bills through using the SIP Trunking system, whereby businesses are only charged on the number of simultaneous phone calls that the trunk can support, bypassing the expensive “one line per employee” cost traditional voice systems impose.

These results suggest that hosted VoIP phone system adoption rates will continue to rise as companies move away from legacy and on-premise PBX solutions in search of more scalable futureproof systems. 

VoIP, it's the future of business telecommunications, don't get left behind!


Learn more about MyNetFone Business VoIP plans


 

Sources  

Harris, D. (2015, April 13). VoIP Software Small Business BuyerView | 2015. Retrieved April 16, 2015, from http://www.softwareadvice.com/voip/buyerview/smb-report-2015/

 

Posted by Lauren at 11:29 am 0 Comments

Added 3 months ago

Adapt or Die? Darwinism Is Very Much Alive in Business Communications

Darwinism is very much alive in business communications, now more than ever the switch to modernised communication has become contemporary survival measure and no longer a matter of choice.

Rene Sugo raises such thought provoking revelations in the article ‘Believe the hype about VoIP’. Sugo not only draws attention to the progress VoIP has made as a service but how the dependency on such technology-driven unified communications is now embedded into our business culture. He goes on to argue that businesses that do not modernise their communication structure will be left behind and are at the risk of being rendered obsolete as its competitors progress.  

Given large industry advancements such as the NBN roll out in Australia, the dependency on VoIP communications is only set to grow stronger. The NBN Co has already commenced landline disconnections in certain areas which means those who have not already switched to VoIP will be left in the cold. 

The evolution is already here, don't get left behind.

 

Learn more about MyNetFone Business VoIP plans

 


 

Sources:

Sugo, R. (2015, March 24). Believe the hype about VoIP. Retrieved April 16, 2015, from http://www.smartcompany.com.au/technology/46196-believe-the-hype-about-voip.html# 

Posted by Lauren at 3:37 pm 0 Comments

Added over 2 years ago

Don't miss MyNetFone at CeBIT 2013

Once again the team at MyNetFone are gearing up for Australia’s largest and best-known technology industry event, CeBIT. Held from 28 – 30 May at the Sydney Convention and Exhibition Centre in Darling Harbour, CeBIT 2013 brings together more than 450 of Australia’s leading technology companies. 

This year, the Conference and Exhibition will have a specific focus on everything cloud, a technology that is having a highly disruptive impact on many facets of IT & Telecommunications. 

Rene Sugo, MyNetFone CEO, will be helping to demystify the cloud with presentations in the Business Trends theatre on Tuesday, 28 May at 2:30pm and Wednesday, 29 May at 11am.  If you’re keen to understand how virtually any business can derive value from the cloud or just curious about the cloud in general, do swing by.

We’ll also have some great special offers at CeBIT to take advantage of including a business communications offer with a free Cisco handset for new Virtual PBX customers, number porting rebates, free setup on your first 1300 number and 20% off a Yearly Virtual Fax plan. 

The team will also be doing free phone bill analysis, so bring down your phone bills and we’ll show you how much you could be saving with a MyNetFone VoIP solution!

Complimentary Pass

We’re also offering a complimentary pass to the event. Simply register here to claim your CeBIT pass courtesy of MyNetFone.

You’ll find the friendly MyNetFone team at Stand O22, in Hall 4.

Click here to register for FREE courtesy of MyNetFone
We hope to see you there!

Posted by at 10:54 am 0 Comments

Added over 2 years ago

Crystal Ball: What’s in store for 2013?

Mobile, cloud computing and the Internet of Things are some of the mega trends that are shaping the telecommunications industry. Demand for connectivity – wireless and fixed – is growing in all areas of our lives, be it at home or at work.

At the same time, the proliferation of cloud services creates administrative and financial pressures on organisations, especially for SMBs with limited in-house IT resources. In response, the trend is toward a model where companies can access cloud services under a simple, subscription-based pricing structure, with a single point of contact and support. 

MyNetFone VoIP & Internet Communications Predictions for 2013

We are also seeing the NBN gaining traction among average Australians who recognise the benefits of next generation Internet. Admittedly, it is still early days for the broadband network, with the rollout scheduled for completion in 2020. There has already been a good uptake however, with over 24,000 Australians currently using the NBN and this is set to rise as more than 2.5 million premises are connected over the next three years. Breaking up age-old monopolies in the telco space, the NBN will create more competition at retail and wholesale level, which ultimately benefits consumers and businesses.

Some of the other key trends we are expecting to see in 2013 include:

1. BYOD (Bring-Your-Own-Device) phenomenon accelerates

Driven by 4G / LTE, mobile apps and services are increasingly movinginto the cloud, devices are becoming more personalised, and moving towards being a tool for both personal and work use on the one device. At the same time, businesses seek the flexibility and cost savings of VoIP, as traditional deskbound working patterns are gradually being replaced with remote / telecommuting style arrangements.

We are not only expecting to see more mobile devices connecting to enterprise-grade VoIP services, but we also expect mobile numbers to finally become fully portable, just as we have recently seen in the fixed line market, where lifting restrictions on the portability of geographic numbers removed a significant barrier to changing providers.

2. Over-The-Top alleviates cloud complexity

Over-the-Top (OTT) refers to a broad range of cloud services that run on Internet connected devices, ranging from email and anti-virus to voice and video streaming. While OTT apps thrive in the consumer space, businesses are grappling with the complexity that multiple service providers – each with their own billing mechanism and support system – impose on their already stretched IT and finance resources.

Rather than having to deal with 20 individual providers, many seek a one-stop-shop that covers most of their communication needs, providing a single point of customer support and one consolidated monthly bill. By opting for a single provider that bundles connectivity and OTT services, organisations can also eliminate the need for costly technical integration between applications, avoiding data siloes in the cloud. 

3. Do-It-Yourself (DIY) comms grows in popularity

While consumers and businesses alike look for providers with comprehensive service offerings, they increasingly reject rigid plans and bundles that assume that one size fits all. Rather, we are expecting to see customers mix and match the communications services, software apps and hardware products they really need.

For example, light internet users, who mostly use the internet for email, internet browsing and social networking, may not need the maximum speed and download allowances the NBN can deliver, but can reap significant cost savings from NBN-enabled VoIP.

What are your predictions for 2013 and what would you like to see from us in the next 12 months?

Posted by Maria at 11:55 am 3 Comments

Added over 3 years ago

VoIP demonstrates value of NBN – Customer Case Study

The NBN rollout is the ideal opportunity for Australians to embrace VoIP phone services and the digital age. With VoIP, sound quality largely depends on your internet connection speed, which is inherently variable on ADSL2+. The NBN provides better speed and minimal latency, superior to even the high speeds of ADSL2+, ensuring perfect sound quality for VoIP calls comparable to, if not better than, traditional copper phone lines.

We recently launched a range of residential NBN broadband plans in Armidale, Kiama and greenfield sites (new housing developments) around Sydney and Melbourne. As our plans are gathering traction in these areas, our customers find that they can switch to VoIP and cut their monthly phone bills by eliminating annoying ‘line rental’ costs associated with the old copper line network.

Although VoIP works well with any ADSL2+ connection, we expect the NBN’s improved speed and accessibility will further boost adoption in both residential and business markets, especially with the recently announced countdown to the removal of copper lines.

NBN is not just for the techy youngsters

Possibly most surprising is the fact that it is not only tech-savvy younger generations who embrace the NBN and value added services like VoIP. The baby boomers - who are not often considered to be the most embracing of new technology – are jumping on the NBN bandwagon and using its capabilities to receive better services at a lower price.

Our first customer to sign up on MyNetFone’s residential NBN service plan, Warren Weekes, is a retiree based in Kiama on the south coast of New South Wales. He heard about the NBN being available in his area through his golf buddies at the Kiama golf club and was keen to take advantage of the new services on offer. Eventually, he swapped his Telstra BigPond Internet connection and fixed line to go ‘all IP’ with MyNetFone VoIP.

Reliability & Savings

Download speeds do not matter all that much for Warren, as he mainly uses the web to research holiday destinations, plan and book holidays, send emails and complete online banking. However he has seen a different benefit of the NBN – reliability. His previous connection often crashed and he is now enjoying a more stable service.

Warren, like many others, initially had reservations about using VoIP, but he is now very happy with his new service, which allows him to connect several VoIP-enabled cordless handsets around the house and save approximately $60 a month on line rental and call charges.

Features & Flexibility

He was also impressed by how easy it was to make changes to his service settings via the online portal (for example to divert calls to mobile) and was particularly happy with our unique number porting capabilities, which allowed his family to retain their existing phone number. Warren now considers himself a bit of a ‘VoIP ambassador’ on Kiama’s green.

Warren’s example shows that there is no ‘one size fits all’ solution. Light internet users, who mostly use the internet for email, internet browsing and social networking, may not need the maximum speed and download allowances the NBN can deliver. Our NBN plans cater for the needs of our customers with a range of available connection speeds and quotas starting from 12/1 mbps and 20GB for $39.95 a month, and optional VoIP plans starting from $9.95 with 200 included calls Australia-wide.

Find out more about our Residential NBN plans or Business NBN plans.

Posted by Maria at 2:25 pm 1 Comments

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