Added about 25 days ago

Easter Public Holiday 2015 - Reduced Operating Hours

Time to start planning the family's get-away activities! Easter is almost here, bringing with it an onslaught of chocolatey treats and a warmly welcomed four day weekend. MyNetFone will be operating at reduced hours over this public holiday, so please take note of our operating hours below:

MyNetFone’s Residential Support centre will be closed Friday 3rd April, however, will be open and operating at reduced hours over the remaining holiday period. 

MyNetFone’s Residential Sales will be closed over the Easter break but will open and operating at the reduced hours of 9am-5pm AEST on Monday 6th April.

The MyNetFone Business Sales & Support centres will be closed throughout the Easter long weekend, with afterhours Emergency Support continuing to be available if needed.

Normal operating hours will resume from Tuesday, 2nd April.

Residential Customer Support: Business Customer Support: 
Friday 3rd April - Closed Friday 3rd April - Closed
Saturday 4th April – Open 9am to 5pm AEST Saturday 4th April - Closed
Sunday 5th April - Open 9am to 5pm AEST Sunday 5th April - Closed
Monday 6th April – Open 9am to 5pm AEST Monday 6th April - Closed

Have a fantastic Easter break!

Posted by Lauren at 2:52 pm 0 Comments

Added about 1 year ago

Australia Day Public Holiday 2014 - MyNetFone Contact Center Closed

The Australia Day long weekend is almost here! Celebrate your way on January 25th-27th. Find out what events are taking place in your local area at 

Please note, the Australia Day public holiday will change the normal support hours for both Residential and Business customers.

The MyNetFone Business and Residential Contact Centres will be:

OPEN on Saturday, 25th of January 2014 (9am - 4pm AEST)

CLOSED on Australia Day & Australia Day Public Holiday, Sunday & Monday 26-27th January 2014

Operating hours will return to normal on Tuesday 28th January, 2014. We apologise for any inconvenience and hope you have a fantastic Australia Day.

Posted by Zac at 1:55 pm 0 Comments

Added about 1 year ago

Event Recap: BIT Roadshow Sydney

The BIT Roadshow event is especially designed for the business market, so its topics and exhibitions are tailored to be relevant to you. 

Confused by the Cloud? Not sure of how the NBN will affect your business? Trying to understand Accountancy software and getting nowhere? The event sheds light on these questions and address other pressing business IT issues.

BIT Sydney Recap

The Sydney BIT Roadshow was held just yesterday at the Novotel Darling Harbour, with plenty of business owners attending to find out how to make the most of technology for their business. The event featured Info Stands from a range of companies delivering business cloud solutions, including accounting platforms, NBN, voice and more.

The MyNetFone CEO, Rene Sugo, delivered a presentation about 'Demystifying the Cloud', highlighting how our popular cloud-based Virtual PBX phone system can deliver real benefits to businesses. Our Sales Team were busy at the MyNetFone Stand answering questions.

Coming up: BIT Melbourne 

Perfect opportunity to learn more about business IT, talk to the industry experts and have all your questions answered. Best of all it's FREE!

WhereInterContinental, The Rialto, Collins Street, Melbourne

When: Tuesday 22nd October from 5pm

Interested? Click here to register for the Melbourne BIT Roadshow

Posted by Maria at 12:18 pm 0 Comments

Added about 1 year ago

MyNetFone Sponsors Pink Torres Kitesurf Expedition

MyNetFone is proud to be one of the major sponsors of the Pink Torres kitesurf expedition, which aims to fundraise $100,000 for the McGrath Foundation.  Kicking off on July 12, the ambitious team of 16 kitesurfers will attempt to cross the Torres Strait from far north Queensland all the way to Papua New Guinea. 

The journey will take the team more than 280 kilometres across the infamous Torres Strait from Cape York to Saibai island, with stopovers at the uninhabited reef at Kirkadie and Coconut island, Yorke Island and Mission Reef Sand Cay.  The physically taxing journey, which will see the team kitesurfing all day to cover the huge distance, is expected to take five days. Of particular concern will be the salt water crocs and reef sharks known to populate the Torres! 

The aim of the expedition is to raise $100,000 to help fund the amazing work of the McGrath Foundation. As of June 2013, the McGrath Foundation has helped support over 20,000 Australian families experiencing breast cancer, ensuring their physical, psychological and basic support needs are met. With 84 McGrath Breast Care Nurses working in communities right across Australia, families can self refer to this free service. Through community fundraising such as the Pink Torres kite surfing expedition the McGrath Foundation continues to work tirelessly to ensure there is a breast care nurse to support every Australian family experiencing breast cancer. 

MyNetFone pink kites for Torres Crossing

In addition to its fund raising and breast cancer awareness aims, the team will run kite flying clinics with the local communities along the way.

Click below to watch the team talking about their upcoming adventure on Sunrise.

For more information on the Pink Torres crossing head to their website or Facebook page

Donate to this fantastic cause & help the team reach their goal

Posted by at 12:17 pm 0 Comments

Added about 1 year ago

MyNetFone Wins 'Outstanding Project' Category at CeBIT Australia Awards!

We’re thrilled to be able to announce that MyNetFone has been awarded the CeBIT Australia 2013 Award for Outstanding Project! The award, which recognises leadership and excellence in project management, was given to us for the rollout of VoIP services to the Tasmanian Government.  The project is the first of its kind by any state government and one of Australia’s largest VoIP rollouts, incorporating 30,000 end users.

CeBIT Outstanding Project Award Winner 2013

The project, dubbed ‘Voice Services - Public Network Access and Carriage’, provides the Government with a locally hosted, dedicated Voice Network, featuring massive scalability in VoIP traffic, carrier interconnected network infrastructure and fully automated Local Number Portability (LNP).  The network is built on MyNetFone's state of the art software systems.

The Project was delivered within budget parameters laid out in the Project plan and the voice network infrastructure was in place well in advance of the proposed trial commencement date.

To be recognised with this award from CeBIT is a credit to the entire MyNetFone team for their determination and dedication to excellence. We would also like to give credit and thanks to the Tasmanian Government for entrusting this mission critical project to MyNetFone.

Posted by at 1:17 pm 0 Comments

Added about 1 year ago

Don't miss MyNetFone at CeBIT 2013

Once again the team at MyNetFone are gearing up for Australia’s largest and best-known technology industry event, CeBIT. Held from 28 – 30 May at the Sydney Convention and Exhibition Centre in Darling Harbour, CeBIT 2013 brings together more than 450 of Australia’s leading technology companies. 

This year, the Conference and Exhibition will have a specific focus on everything cloud, a technology that is having a highly disruptive impact on many facets of IT & Telecommunications. 

Rene Sugo, MyNetFone CEO, will be helping to demystify the cloud with presentations in the Business Trends theatre on Tuesday, 28 May at 2:30pm and Wednesday, 29 May at 11am.  If you’re keen to understand how virtually any business can derive value from the cloud or just curious about the cloud in general, do swing by.

We’ll also have some great special offers at CeBIT to take advantage of including a business communications offer with a free Cisco handset for new Virtual PBX customers, number porting rebates, free setup on your first 1300 number and 20% off a Yearly Virtual Fax plan. 

The team will also be doing free phone bill analysis, so bring down your phone bills and we’ll show you how much you could be saving with a MyNetFone VoIP solution!

Complimentary Pass

We’re also offering a complimentary pass to the event. Simply register here to claim your CeBIT pass courtesy of MyNetFone.

You’ll find the friendly MyNetFone team at Stand O22, in Hall 4.

Click here to register for FREE courtesy of MyNetFone
We hope to see you there!

Posted by at 10:54 am 0 Comments

Added about 1 year ago

Call Centre closed on Anzac Day

Anzac Day marks the anniversary of the first major military action fought by Australian and New Zealand forces during the First World War, and is probably Australia's most important national occasion.

The MyNetFone Call Centre will be closed on Anzac Day, Thursday, 25 April 2013 to show respect to the servicemen and women who defend our country. 

The MyNetFone Business Team will also be closed,however after hours Emergency Support is available if needed.

Normal operating hours will resume on Friday 26th April. We apologise for any inconvenience. 

Posted by at 3:51 pm 0 Comments

Added over 2 years ago

MyNetFone gains accreditation as Supplier of Choice for Queensland Government

We’re excited to announce that MyNetFone has been accredited by the Queensland Government Chief Procurement Office as an approved supplier under the Government Information Technology Contracting (GITC) Framework.

We expect the accreditation will help us to further participate in the substantial opportunities in the Enterprise and Government sectors, building upon our previous $20 million contract win to supply the Tasmanian Government with Voice over IP (VoIP) services. 

What does it mean?

This accreditation is the result of a rigorous approval process, where MyNetFone demonstrated its ability to provide reliable, feature-rich telephony services. MyNetFone’s Enterprise voice solutions provide a fully featured and cost-effective service with seamless transition from legacy systems to high quality, high-speed services that can deliver significant benefits to government departments and their staff.

As an accredited supplier within the GITC framework, MyNetFone will be able to deliver Government departments and agencies in Queensland its leading feature-rich voice and data services, including SIP Trunking, Virtual PBX, Internet and other related services and equipment. MyNetFone is also the only SIP Trunking provider in Australia officially certified to interoperate with Microsoft Lync.

What is the GITC?

The GITC is a legal framework that has been developed as a cooperative effort between Australian industry representatives and the Australian Government. The framework is designed to assist government buyers and industry suppliers to develop contracts in the most efficient and effective manner.

Want to know what MyNetFone can do for your business or enterprise communications?

Give our Business Specialists a call on 1300 733 995.

Posted by Maria at 10:18 am 0 Comments

Added over 2 years ago

Our commitment to Australia-based customer support & service

Contrary to recent industry trends, MyNetFone Group strongly believes in onshore support and service. Together with our substantial investment in Australia-based Research & Development, we understand that local customer support – delivered by Australians to Australians – is what our customers want, residential and businesses alike.

MyNetFone Australian Call Centre for VoIP Phone services & Naked DSL internet services

Due to substantial growth in our Residential and Business (SMB and Enterprise) divisions, we recently expanded our Australian-based customer service and support operations, moving into larger premises within our company headquarters in Surry Hills, Sydney.

To expand the facilities, MyNetFone moved the sales and marketing teams to an additional level in the same Surry Hills office building. This has freed up room on the original office level accommodate a 20 per cent staff increase in our customer service and technical support call centre, and there’s enough space for new hires. 

More agents mean better, more personalised customer service & we look forward to assisting you.

Posted by Maria at 10:41 am 3 Comments

Added over 2 years ago

Crystal Ball: What’s in store for 2013?

Mobile, cloud computing and the Internet of Things are some of the mega trends that are shaping the telecommunications industry. Demand for connectivity – wireless and fixed – is growing in all areas of our lives, be it at home or at work.

At the same time, the proliferation of cloud services creates administrative and financial pressures on organisations, especially for SMBs with limited in-house IT resources. In response, the trend is toward a model where companies can access cloud services under a simple, subscription-based pricing structure, with a single point of contact and support. 

MyNetFone VoIP & Internet Communications Predictions for 2013

We are also seeing the NBN gaining traction among average Australians who recognise the benefits of next generation Internet. Admittedly, it is still early days for the broadband network, with the rollout scheduled for completion in 2020. There has already been a good uptake however, with over 24,000 Australians currently using the NBN and this is set to rise as more than 2.5 million premises are connected over the next three years. Breaking up age-old monopolies in the telco space, the NBN will create more competition at retail and wholesale level, which ultimately benefits consumers and businesses.

Some of the other key trends we are expecting to see in 2013 include:

1. BYOD (Bring-Your-Own-Device) phenomenon accelerates

Driven by 4G / LTE, mobile apps and services are increasingly movinginto the cloud, devices are becoming more personalised, and moving towards being a tool for both personal and work use on the one device. At the same time, businesses seek the flexibility and cost savings of VoIP, as traditional deskbound working patterns are gradually being replaced with remote / telecommuting style arrangements.

We are not only expecting to see more mobile devices connecting to enterprise-grade VoIP services, but we also expect mobile numbers to finally become fully portable, just as we have recently seen in the fixed line market, where lifting restrictions on the portability of geographic numbers removed a significant barrier to changing providers.

2. Over-The-Top alleviates cloud complexity

Over-the-Top (OTT) refers to a broad range of cloud services that run on Internet connected devices, ranging from email and anti-virus to voice and video streaming. While OTT apps thrive in the consumer space, businesses are grappling with the complexity that multiple service providers – each with their own billing mechanism and support system – impose on their already stretched IT and finance resources.

Rather than having to deal with 20 individual providers, many seek a one-stop-shop that covers most of their communication needs, providing a single point of customer support and one consolidated monthly bill. By opting for a single provider that bundles connectivity and OTT services, organisations can also eliminate the need for costly technical integration between applications, avoiding data siloes in the cloud. 

3. Do-It-Yourself (DIY) comms grows in popularity

While consumers and businesses alike look for providers with comprehensive service offerings, they increasingly reject rigid plans and bundles that assume that one size fits all. Rather, we are expecting to see customers mix and match the communications services, software apps and hardware products they really need.

For example, light internet users, who mostly use the internet for email, internet browsing and social networking, may not need the maximum speed and download allowances the NBN can deliver, but can reap significant cost savings from NBN-enabled VoIP.

What are your predictions for 2013 and what would you like to see from us in the next 12 months?

Posted by Maria at 11:55 am 3 Comments

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