Added 1 day ago

Where does Australia rank? International Broadband Performance List Released

Ever wondered where Australia actually ranks on the international scale of internet performance? Are we as much of a connectivity vanguard as the media asserts? Well bubble bursted. The most recent ‘State of the Internet’ report from Akamai exposes the harsh truth that we only ranked a mediocre 42nd globally, with the nation’s average connection speed coming in at 7.6Mbps.

In fact, the rural, nature focused, and sheep booming landscape of New Zealand is surpassing us on the internet performance front. New Zealand’s average connection speeds of 8.4 Mbps, placed it 40th globally, two places ahead of Australia. In terms of high broadband adoption (above 10 Mbps), Australia again fell behind attaining a 44th position globally, whereas NZ was ranked 41st globally. The largest performance disparity however, was experienced in the ‘broadband adoption above 4Mbps’ category, where NZ was ranked 28th, well above Australia's ranking of 50th.

Top 10 list of countries with the fastest Internet speeds on the basis of average connection speed:

1. South Korea 23.6 Mbps

2. Ireland 17.4 Mbps

3. Hong Kong 16.7 Mbps

4. Sweden 15.8 Mbps

5. Netherlands 15.3 Mbps

6. Japan 15.2 Mbps

7. Switzerland 14.9 Mbps

8. Norway 14.1 Mbps

9. Latvia 13.8 Mbps

10. Finland 13.7 Mbps

...

42. Australia 7.6 Mbps

However there is hope looming that we may be able to overtake our backyard rivals and increase our international broadband ranking soon. The NBN initiative brings with it a bright bag of performance potential which could enable us to climb the ranking ladder and become better internationally acclaimed for our internet performance. With the fibre optic roll out offering download speeds up to 100Mbps, Australia is looking more of a fierce contender on the ranking list. It will be interesting to review Australian’s international ranking once the NBN roll out has be deployed across Australia.

Is NBN coming your way soon? Follow the links in our help centre here to find out.

If NBN is due at your residence soon, it's probably time to decide on a plan.

Check out the NBN plans MyNetFone offers. 

Posted by Lauren at 11:46 am 0 Comments

Added about 27 days ago

MyNetFone Innovation Recognised Again!

The best thing since sliced bread? 

Introducing MyNetFone's latest creation: TollShield - ranked as one of Australia's top 100 innovations!  

TollShield is a unique, robust service which guards networks against toll fraud. If you think that sounds simple, think again. Globally, toll fraud is becoming increasingly concerning, translating into estimated losses of $46.3 billion a year for its victims. What's worse still, is there is currently very few to no services offered to proactively protect operators and consumers against toll fraud attacks. Cue the MyNetFone development team.

The MyNetFone group decided it was about time someone put a measure in place to arm service providers against this prevailing threat. After much hard work, plenty of research and development, and many many coffees later, TollShield was born. 

Unlike conventional anti-fraud measures, TollShield acts in real-time. Other solutions rely on after-the-fact analysis of call records, reacting after the damage is done and the customer bill has exploded. TollShield is a genius service which proactively scans, monitors and blocks most fraud before it has an opportunity to actually happen. It even self-learns to respond to new kinds of fraud techniques, making it increasingly difficult for criminals to exploit their tricks. Simply brilliant.

Apparently we are not the only one to think so. ‘Australian Anthill’ recently ranked TollShield in their Australia’s 100 biggest innovations‘SMART 100′ Index!

The MyNetFone network is already protected by TollShield, giving our customer more peace of mind. For those using other voice service providers – minimise your risk & check if their networks have TollShield protection.

Well done team, keep questioning, keep innovating. 

 

Want to learn more about TollShield? You can check out the website here

 

Posted by Lauren at 2:19 pm 0 Comments

Added about 29 days ago

Queens Birthday Public Holiday Operating Hours 2015

All hail the British monarchy for the long weekend is upon us! All Australian states, with the exception of Western Australia, will be recognising Monday 8th June 2014 as the Queen’s Birthday Public Holiday

Our operating hours this Queen's Birthday long weekend are:

Residential Support & Customer Service 

  • Operating at the reduced hours of 9am – 5pm AEST Monday 8th June 2015
  • Operating during regular hours over the weekend (Sat and Sun 9am to 5pm AEST) 

Business Support & Customer Service 

  • Will be open and operating during regular business hours (8:30am to 5:30pm Mon-Fri AEST)

Emergency support will continue to be available throughout the Queen’s birthday long weekend for all business customers with urgent matters.

Sales Team

Both Business and Residential sales will be CLOSED Monday 8th June 2015, however will be operating at regular hours outside of this date. 


Did you know...

The date Australia and New Zealand publically celebrate Queen Elizabeth II’s birthday is not her real birthday. In fact it’s not even the correct month - Queen Elizabeth II’s actual birthday is 21st April!

The Queen’s Birthday is not recognised as public holiday in her homeland of England - they attend work as usual.

Queen Elizabeth II's birthday was celebrated on the second Thursday of June for the first seven years of her reign. When midweek became inconvenient, it was changed. 

Posted by Lauren at 2:29 pm 0 Comments

Added about 1 month ago

The ‘How to’ List All SME’s Who Use Auto Attendants Should Read!

The question perhaps not on everyone’s lips, but should be: 'is our auto-attendant helping our business'? Auto attendant is an effective means to get the customer to the right person, without being passed along through multiple lines and through multiple departments. Auto attendant is a money saving phenomenon, it can directly save your company $1000's, replacing certain job positions (salvaging an entire employee wage) and enables the refocusing of staffing activities to more important tasks.

A US study by Software Advice explored the experience and perception of customers who are required to select directory extensions using a voice menu (aka auto attendant) when phoning companies. Auto attendant proved to have a greater impact on overall business perceptions and satisfaction levels than you might think.

We have all settled on the realisation that first impressions count, and this still holds true from a customer to company interaction perspective as well. A large percentage of the survey respondents (48 percent) identified phone as their preferred method of business contact, so its fair to say its important to have the phone design right!

Looking beyond the customer experience, auto attendant has a direct impact on the company itself. Due to its methodical nature many small businesses use auto attendants to assist their receptionists, frequently using it to take calls after-hours. For some businesses, it makes sense to shift the system entirely to attendant even during normal business hours, often replacing the receptionist role.

 

 Here are some tips & tricks for your auto attendant design based on the study’s findings:

  1. Keep it brief - SMB's should try to keep introductions under three seconds long and menus shorter than five options. Software Advice found that long introductions were the top pain points reported with auto attendant interaction (29 percent).
  2. Keep it simple - the second strongest frustration reported (28 percent) was that the design had too many options. Additionally, make sure to include options for Departments rather than individual employees as this adds unnecessary complexity for the customer.
  3. Let there be logic! - place the most important and common options at the start of the auto attendant menu and provide adequate context for callers to navigate the menu.
  4. Money, resource and time saving tool - auto attendant can increase productivity and save the company money by sending calls directly to their destination instead of wasting other employees’ or operators’ working time.
  5.  Consider replacing your receptionist with an auto attendant  - it might sound a little harsh at first, but from a bottom line perceptive, using auto attendant in replacement of a paid receptionist role is often a wiser financial decision for particular companies, not to mention can increase efficiency and reduce the amount of human error involved in the call handling process. 
  6. Get it right! - a rather sobering 42 percent of consumers said they would take their business elsewhere after a frustrating experience with an auto attendant. Take all the tips and tricks under consideration when deploying your auto attendant design. 

MyNetFone Virtual PBX phone systems includes auto-attendant for no extra cost, along with plenty of other features that can help you improve customer experience. Find out more here or call our business specialists on 1300 733 995

Source: Harris, D. (2015, May 18). VoIP Software Small Business BuyerView | 2015. Retrieved May 24, 2015, from http://www.softwareadvice.com/voip/industryview/auto-attendant-report-2015/

Posted by Lauren at 5:05 pm 0 Comments

Added 3 months ago

VoIP - the Future Looks Bright

The future is looking promising for VoIP as more and more businesses realise they need to future proof their communication structure. 

A recent US study by the Software Advice reveals findings that help support the theory that IP communication such as VoIP is the passage to the business longevity (as mentioned in the recent Adapt or Die blog).

Their findings showed that more business buyers already use a VoIP service than any other type of voice service. Full UC (unified communications) is too expensive for SMEs, but cloud PBXs have the perfect balance of being low cost and functionality rich. US businesses are rapidly catching on to this, so the question remains, why are some Australian businesses lagging behind in the undeniable IP revolution?

Software Advice found twenty-one percent of buyers want a system that forwards calls to mobile devices, while 25 percent seek a system with voicemail. This is consistent with feedback from MyNetFone customers in Australia, who report that our 'Follow Me' feature (forwarding calls to mobiles) and 'Voicemail to email' are their top favourite service features of Virtual PBX. 

The study discovered the main reason businesses were seeking a VoIP solution was because they were experiencing aging/end-of-life system problems with legacy PBXs. Additionally, they found many small businesses are currently saving significantly on their monthly phone bills through using the SIP Trunking system, whereby businesses are only charged on the number of simultaneous phone calls that the trunk can support, bypassing the expensive “one line per employee” cost traditional voice systems impose.

These results suggest that hosted VoIP phone system adoption rates will continue to rise as companies move away from legacy and on-premise PBX solutions in search of more scalable futureproof systems. 

VoIP, it's the future of business telecommunications, don't get left behind!


Learn more about MyNetFone Business VoIP plans


 

Sources  

Harris, D. (2015, April 13). VoIP Software Small Business BuyerView | 2015. Retrieved April 16, 2015, from http://www.softwareadvice.com/voip/buyerview/smb-report-2015/

 

Posted by Lauren at 11:29 am 0 Comments

Added 3 months ago

Adapt or Die? Darwinism Is Very Much Alive in Business Communications

Darwinism is very much alive in business communications, now more than ever the switch to modernised communication has become contemporary survival measure and no longer a matter of choice.

Rene Sugo raises such thought provoking revelations in the article ‘Believe the hype about VoIP’. Sugo not only draws attention to the progress VoIP has made as a service but how the dependency on such technology-driven unified communications is now embedded into our business culture. He goes on to argue that businesses that do not modernise their communication structure will be left behind and are at the risk of being rendered obsolete as its competitors progress.  

Given large industry advancements such as the NBN roll out in Australia, the dependency on VoIP communications is only set to grow stronger. The NBN Co has already commenced landline disconnections in certain areas which means those who have not already switched to VoIP will be left in the cold. 

The evolution is already here, don't get left behind.

 

Learn more about MyNetFone Business VoIP plans

 


 

Sources:

Sugo, R. (2015, March 24). Believe the hype about VoIP. Retrieved April 16, 2015, from http://www.smartcompany.com.au/technology/46196-believe-the-hype-about-voip.html# 

Posted by Lauren at 3:37 pm 0 Comments

Added 3 months ago

Easter Public Holiday 2015 - Reduced Operating Hours

Time to start planning the family's get-away activities! Easter is almost here, bringing with it an onslaught of chocolatey treats and a warmly welcomed four day weekend. MyNetFone will be operating at reduced hours over this public holiday, so please take note of our operating hours below:

MyNetFone’s Residential Support centre will be closed Friday 3rd April, however, will be open and operating at reduced hours over the remaining holiday period. 

MyNetFone’s Residential Sales will be closed over the Easter break but will open and operating at the reduced hours of 9am-5pm AEST on Monday 6th April.

The MyNetFone Business Sales & Support centres will be closed throughout the Easter long weekend, with afterhours Emergency Support continuing to be available if needed.

Normal operating hours will resume from Tuesday, 2nd April.


Residential Customer Support: Business Customer Support: 
Friday 3rd April - Closed Friday 3rd April - Closed
Saturday 4th April – Open 9am to 5pm AEST Saturday 4th April - Closed
Sunday 5th April - Open 9am to 5pm AEST Sunday 5th April - Closed
Monday 6th April – Open 9am to 5pm AEST Monday 6th April - Closed

Have a fantastic Easter break!

Posted by Lauren at 2:52 pm 0 Comments

Added about 1 year ago

Australia Day Public Holiday 2014 - MyNetFone Contact Center Closed

The Australia Day long weekend is almost here! Celebrate your way on January 25th-27th. Find out what events are taking place in your local area at www.australiaday.org.au 

Please note, the Australia Day public holiday will change the normal support hours for both Residential and Business customers.

The MyNetFone Business and Residential Contact Centres will be:

OPEN on Saturday, 25th of January 2014 (9am - 4pm AEST)

CLOSED on Australia Day & Australia Day Public Holiday, Sunday & Monday 26-27th January 2014

Operating hours will return to normal on Tuesday 28th January, 2014. We apologise for any inconvenience and hope you have a fantastic Australia Day.

Posted by Zac at 1:55 pm 0 Comments

Added about 1 year ago

Event Recap: BIT Roadshow Sydney

The BIT Roadshow event is especially designed for the business market, so its topics and exhibitions are tailored to be relevant to you. 

Confused by the Cloud? Not sure of how the NBN will affect your business? Trying to understand Accountancy software and getting nowhere? The event sheds light on these questions and address other pressing business IT issues.

BIT Sydney Recap

The Sydney BIT Roadshow was held just yesterday at the Novotel Darling Harbour, with plenty of business owners attending to find out how to make the most of technology for their business. The event featured Info Stands from a range of companies delivering business cloud solutions, including accounting platforms, NBN, voice and more.

The MyNetFone CEO, Rene Sugo, delivered a presentation about 'Demystifying the Cloud', highlighting how our popular cloud-based Virtual PBX phone system can deliver real benefits to businesses. Our Sales Team were busy at the MyNetFone Stand answering questions.


Coming up: BIT Melbourne 

Perfect opportunity to learn more about business IT, talk to the industry experts and have all your questions answered. Best of all it's FREE!

WhereInterContinental, The Rialto, Collins Street, Melbourne

When: Tuesday 22nd October from 5pm

Interested? Click here to register for the Melbourne BIT Roadshow

Posted by Maria at 12:18 pm 0 Comments

Added about 1 year ago

MyNetFone Sponsors Pink Torres Kitesurf Expedition

MyNetFone is proud to be one of the major sponsors of the Pink Torres kitesurf expedition, which aims to fundraise $100,000 for the McGrath Foundation.  Kicking off on July 12, the ambitious team of 16 kitesurfers will attempt to cross the Torres Strait from far north Queensland all the way to Papua New Guinea. 

The journey will take the team more than 280 kilometres across the infamous Torres Strait from Cape York to Saibai island, with stopovers at the uninhabited reef at Kirkadie and Coconut island, Yorke Island and Mission Reef Sand Cay.  The physically taxing journey, which will see the team kitesurfing all day to cover the huge distance, is expected to take five days. Of particular concern will be the salt water crocs and reef sharks known to populate the Torres! 

The aim of the expedition is to raise $100,000 to help fund the amazing work of the McGrath Foundation. As of June 2013, the McGrath Foundation has helped support over 20,000 Australian families experiencing breast cancer, ensuring their physical, psychological and basic support needs are met. With 84 McGrath Breast Care Nurses working in communities right across Australia, families can self refer to this free service. Through community fundraising such as the Pink Torres kite surfing expedition the McGrath Foundation continues to work tirelessly to ensure there is a breast care nurse to support every Australian family experiencing breast cancer. 

MyNetFone pink kites for Torres Crossing

In addition to its fund raising and breast cancer awareness aims, the team will run kite flying clinics with the local communities along the way.

Click below to watch the team talking about their upcoming adventure on Sunrise.

For more information on the Pink Torres crossing head to their website or Facebook page

Donate to this fantastic cause & help the team reach their goal

Posted by at 12:17 pm 0 Comments

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