Added about 26 days ago

Global Roaming

If you're taking your MyNetFone Mobile service overseas this holiday season, we've got you covered.

Before Departure, contact MyNetFone and take advantage of our great value Roaming Travel Packs. Packs come in 5 and 10 day options with the following inclusions. 



5 Days

10 Days




Included Voice mins



Included SMS



Included Data (MB)



See full list of included countries


With over 60 international destinations to choose from, staying connected overseas will be a breeze. See the full list global roaming and PAYG rates


Not with MyNetFone Mobile? 

Check out our competitive plans

Posted by at 4:02 pm 0 Comments

Added about 1 month ago

5 films to make you unplug your phone this Halloween

Phone Terror is a method that's been used by movie makers for decades. Landline phones, mobile phones, and more recently smart phones have all shaped the scary movie genre.

Here are 5 films that might make you want to unplug your phone this Halloween. How many have you seen?

Cell 2016 
  One Missed Call 2008 
The Ring 2002 
  Scream 1996
  When a Stranger Calls 1979


You can avoid scary surprises with your phone by choosing one of our unlimited home phone plans. Receive unlimited calls to standard Australian numbers, mobile calls or international dialling. There's a plan for everyone.


See MyNetFone's Unlimited Home Phone Plans


Posted by at 11:16 am 1 Comments

Added 3 months ago


Are you overdue for a holiday? It's always nice to get away, but who’s there to stop your world falling apart without you? 

If you're out of the house, the Follow-Me function enables you to re-direct incoming calls to multiple numbers simultaneously or in succession. In other words - if you're not able to answer your home phone, the call can be diverted to your mobile, office or designated landline.

If you still want to keep tabs on your home life but don't feel like taking a call, you can have voicemails sent directly to your email as an audio file so you never miss a beat.

Manage these and other call features on the MyNetFone online portal.

Simply Login to your MyNetFone account portal and click on "My Voice Service"
Select "Follow Me and Voicemail" from the top menu and follow the prompts

Don't have a voice plan with MyNetFone yet?

Check out our VoIP plans and sign up here.

Posted by at 12:18 pm 0 Comments

Added 4 months ago

How Australians are Using nbn™

With 4.26 million Australian premises actively using an nbn™ service, it’s the perfect time to investigate how the new fibre network is being used. For the full month of April 2018, NBN Co looked at the usage patterns of every active nbn™ user to see how bandwidth was being demanded. The analysis was the largest to date, using information from over 3.7 million users from all nbn™ access technologies.

NBN Co released a report identifying the behavioural and usage patterns of the average user. The report identified when the nbn™ is being used and how much data is being consumed. The results will be used to inform future decisions about the network, however the report alone delivered some interesting insights.

According to the report the average nbn™ user downloads 190GB per month. However, the median was almost half that amount at 108GB per month. This can be explained by a small number of nbn™ users on the higher end of the spectrum using considerably more than most users. In fact only 14% of users were responsible for 50% of all downloads in the month of April.

One particular nbn™ customer using Premium speed managed to download a whopping 23.59 TB in one month - the equivalent of 5,000 DVDs.

According to NBN Co the vast majority of traffic demand comes from live streaming, web browsing and tunnelling (usually through a VPN for security). With downloads continually increasing month by month, it's a good thing we've got the infrastructure in place to service our downloading needs well into the future.

Have you got an appetite for data?

Try our unlimited NBN plans

Posted by at 4:23 pm 0 Comments

Added 4 months ago

Which Access Technology Will You Receive?

There are a variety of different access technologies that can connect your premises to the nbn™ network. It's important to know which technology will be servicing your premises as each access technology requires a slightly different approach.

You can find a detailed explanation of what is required for each connection method by reading the nbn™ preparation guides. Below is a brief summary of the different connection methods:


Fibre to the Premises (FTTP)

FTTP has Optic Fibre leading directly to your premises and is connected to the nbn™ box inside. 

FTTP diagram

Hybrid Fibre Coaxial (HFC)

HFC has Optic Fibre connecting to a node on your street, which leads to your premises via coaxial cable. 

HFC diagram


Fibre to the Node (FTTN)

FTTN has Optical Fibre leading to a nearby node and connects to the phone socket in your premises via existing copper lines. 

FTTN diagram


Fibre to the Building (FTTB)

FTTB has Optical Fibre leading to a node in your building’s communications room. The nbn™ will connect from the node to the phone socket in your premises via the building’s existing copper network. 

FTTB diagram


Fibre to the Curb (FTTC)

FTTC has Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From there, a copper telephone cable delivers the service to the wall socket inside your premises if you are in a single dwelling unit or to the customer side MDF if you are in a multiple dwelling unit.


Fibre to the Curb diagram


Fixed Wireless

Fixed Wireless is connected via an antenna on your roof, which receives data signals from an nbn™ tower in your area. The data is transmitted wirelessly to an nbn™ connection box in your premises.

Fixed Wireless diagram


Find out which access technology will service your premises

by searching your address on the nbn™ coverage map

Posted by at 3:50 pm 1 Comments

Added 5 months ago

NBN Coverage Map Update

NBN Coverage Map

NBN has updated the coverage map it uses to identify which premises are ready for connection. The interactive coverage checker is powered by Google maps and uses the NBN rollout data to identify the status of any address in Australia.

Just type your (or your neighbours) address into the interactive coverage checker, and see if the premises is ready for an NBN connection and what type of access technology is expected to be used.

If NBN coverage is unavailable in your area, you can sign up to a DSL plan until it becomes available. If you're a MyNetFone customer, we'll waive any cancellation fees when you migrate to an NBN plan with us.

Search your address

Posted by at 1:29 pm 0 Comments

Added 7 months ago

More options in the Australian Mobile Market

Getting your first mobile phone is a rite of passage prioritised before a driver’s license or even a first job. So it’s probably no surprise that there are more than 33.6 million active mobile connections in Australia - an average of about 1.3 mobile services for every person. These figures are from the 2018 ACCC communications sector market study.

The study also revealed a few other interesting mobile habits. The cost of mobile phones is down (3.1%), data quotas are up (49%) and while the big three mobile phone providers control the majority of the mobile market, we're seeing an increase in virtual  providers who provide around 11% of mobile services. And this number is on the rise.

In Australia, the three major Mobile Network Operators (Optus, Vodafone and Telstra) offer parts of their mobile network to other providers – called Mobile Virtual Network Operators (MVNOs) - that don’t have a physical mobile network of their own. The MVNOs are thereby able to resell mobile services under their own brand, as if they operated a network.

33.6 Million Mobile Services


  Market share of network operators
  Combined market share of MVNOs

Source: ACCC (2018)

Why are Australians turning away from the traditional mobile service model?

Gone are the days when people had to stick with their expensive mobile phone provider like a losing football team, contractually bound to them for 1-2 year plans. With more providers offering month-to-month SIM-only phone plans, consumers are shopping around for a service provider with the right price - that doesn't tie them down. And as more mobile competitors enter the market, consumers are spoiled for choice when it comes to choosing an operator.

In Australia, the market share of MVNOs is growing. MVNOs were practically unheard of a decade ago. But today, MVNO brands are behind more than 1 in 10 mobile services. If you haven't reviewed the cost of your mobile service recently - there's a good chance you're paying too much.

Existing MyNetFone customers will soon be eligible for an exclusive mobile offering. Stay tuned for more details.


See more tech news at the MyNetFone blog

Posted by at 4:54 pm 2 Comments

Added 10 months ago

The Rise of Chat-bots

Depending on what science fiction movies you’ve seen, the idea of interacting with a bot could either excite or terrify you. Whatever your opinion – it’s predicted to become a regular part of our lives sooner than you might think. 

A new report from International Data Corporation (IDC), predicts that by the year 2021 65% of consumers will interact with customer support chat-bots, as organisations shift away from human operated web-chat. The report also predicted that up to 85% of commercial enterprise apps will be using AI in some way. This means organisations can automate the basic tasks that normally require human intelligence. These tasks include activities like speech or facial recognition, visual perception, language translation and decision-making.

IDC predicts 65% of customers will interact with chat-bots by 2021.

While chat-bots themselves have been around for a while, the predicted growth in this area will be around making the technology more accessible to all kinds of businesses hoping to automate the customer service aspects of their business. A separate study by industry analyst Gartner determined that in 2017 only 2% of organisations were using chat-bots as a part of their customer service and support operations.

However, with the increased adoption of the technology, Gartner predicts that number will jump to 25% of all customer by 2020. Managing vice president of Gartner, Gene Alvarez, said there’s already been a huge shift towards chat-bots or Virtual customer assistants (VCA) in recent years as companies recognise the benefits of automated self-service, with the ability to escalate to a human agent in complex situations. "As more customers engage on digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks," Alvarez said. "This is underpinned by improvements in natural-language processing, machine learning and intent-matching capabilities." Organisations using chat-bot technology recorded a 70% drop in call, chat and/or email enquiries after implementing the technology. They also reported an increase in customer satisfaction overall.

Companies using chat-bots have reported an increase in customer satisfaction.

While AI is aimed at helping ease the operational pressure on Australian businesses, the report also indicated a negative aspect when it came to the digitalisation of business. As the technological support for business advances, the half-life of Australian businesses is actually shrinking. The IDC paper reported the shorter lifespan could come down to organisations struggling to keep up with the constant technological advancements required to stay afloat in the fast-paced field of technology. 

For more tech news, check out the MyNetFone blog

Posted by at 2:05 pm 1 Comments

Added 11 months ago

How Much Data Does Your Music Streaming Service Use?

Whether you’re watching a movie or listening to music, streaming has become one of the most popular ways to receive your favourite content. Most streaming services come with a monthly subscription fee that’s withdrawn from your bank account every month, but what do these services cost you in data? 

Not all streaming providers release the specs of their services. However big players Spotify and Google Play Music both state publicly on their websites that the bitrate can fluctuate from anywhere between 96kbps and 320kbps - depending on what music you’re streaming and the type of connection available.

Using this as the standard, we can work out how much data you're using while streaming your favourite tunes. Let’s say with a good connection you’re consistently streaming music at 320 kbps. That adds up to 112MB every hour. Or to put it into perspective using gigabytes, it would take you over 8.5 hours of High-quality streaming to use 1GB of data.

Spotify and Google give you 8.5 hours of high-quality music for 1GB 

Depending on the type of mobile data plan you have, or the availability of Wi-Fi when you’re streaming music, you may want to reduce these speeds manually. Reducing the bitrate to the 'Normal' setting that Spotify offers (96kbps) could give you over 24 hours of streaming before using 1GB of data.


Got an appetite for data?

Try our unlimited DSL and NBN broadband plans

Posted by at 12:16 pm 0 Comments

Added 11 months ago

New NBN Plan Names

In accordance with new ACCC regulations, there will now be a standardised naming convention for NBN plans that all Internet Service Providers must adhere to.

This means that the names of MyNetFone NBN plans has changed, however the service will not be affected. 


Existing Plan Names 

New Plan Names

NBN Basic [Fast]

NBN Lite [Basic Speed]

NBN Basic [Superfast]

NBN Lite [Standard Speed]

NBN Basic [Ultrafast]

NBN Lite [Standard Plus Speed]

NBN Basic [Turbofast]

NBN Lite [Premium Speed]

NBN Unlimited [Fast]

NBN Unlimited [Basic Speed]

NBN Unlimited [SuperFast]

NBN Unlimited [Standard Speed]

NBN Unlimited [UltraFast]

NBN Unlimited [Standard Plus Speed]

NBN Business Unlimited [TurboFast]

NBN Unlimited [Premium Speed]

This is how MyNetFone NBN plans will be referred to on the MyNetFone website.


See the MyNetFone Speed Guide for more information

or search your address on the NBN coverage map

Posted by at 5:35 pm 0 Comments

1 of 40 Next »