Added about 23 days ago

100% Home-Grown Support Staff



The NBN has connected over 2.7 million premises to date, and averages a further 40,000 new connections per week. With the launch of FTTN/FTTB, the amount of new connections is expected to increase even further towards NBN Co’s target of 8 million connected premises by 2020.

So what are you waiting for?

MyNetFone customers are already enjoying the benefits of our ultra-fast broadband speeds, competitive prices and all while being supported by our 100% home-grown Australian support team.

Our residential support staff are all based in our Sydney or Melbourne offices. We mentor them closely to ensure our customers are being managed by professionals with an in-depth knowledge of our services. MyNetFone has a strong history of sourcing staff locally, supporting and developing skills right here in Australia.


Speak to one of our helpful sales staff on 1300 731 048
or learn more about our competitive NBN plans here.

Posted by Nathan at 1:30 pm 0 Comments

Added about 1 month ago

What to Look for in an NBN Provider


Switching to the NBN is also a chance to re-evaluate your broadband needs and an opportunity to escape from traditional Telco.

When choosing an NBN provider, there are several important questions to ask yourself:

How fast is the NBN? The NBN is available in a range of different Tiers, each Tier is determined by the download speeds they provide. The price of your plan will increase with the download speed, so it’s important to choose the right Tier for your household data needs. MyNetFone offers three Tiers: Fast, Superfast and Ultrafast.

Fast NBN delivers speeds similar to that of a regular ADSL connection and is suitable for 1-2 connected devices. Superfast NBN delivers speeds faster than an ADSL connection and is suitable for 2-4 connected devices. Ultrafast NBN delivers the fastest download speeds possible and can cater for multiple connected devices requiring high bandwidth.

How much data do I need? Think about how much internet quota you currently use, and look for an NBN plan that provides more than that. It is important to plan ahead, as once you start using the fast NBN internet, you are likely to find that you do more than ever online and your data usage may increase.

What will happen to my landline? While NBN is an internet network, it is important to consider what effect it will have on your phone line. With new-generation providers like MyNetFone, you have the option of disconnecting your copper landline and switching to an internet-based phone service (VoIP). VoIP is delivered over your internet, so you don’t need to pay line rental – but you can still use a regular phone handset and make calls anytime you want. In fact, VoIP can save you up to 60% in call costs and up to $400 a year in line rental. 

Will I lose my phone number? Switching to VoIP is a cost-effective & convenient option. But what happens to your phone number? With MyNetFone, we can move your phone number onto our network, so you can keep it forever – even if you move to a different address (even interstate!). However, not all providers can allow you to keep your phone number, so it is an important question to ask when evaluating your NBN & Phone provider options. 

How much will it cost? While price is a big factor in choosing an NBN plan, make sure you also consider what it gets you. Do you get plenty of NBN data quota? Does the NBN provider have a local support team or is it somewhere overseas? Are there excess usage charges which may end up costing you more? For example, MyNetFone NBN plans offer generous quota with no excess download charges, and a Sydney-based Customer Service & Support team who are happy to answer your questions.

Posted by Nathan at 3:48 pm 0 Comments

Added about 1 month ago

Queen's Birthday Operating Hours 2016

If you haven't already, it's time to start making plans for the long weekend!

This coming Monday 13th June is the Queen’s Birthday. For all states except Western Australia this date is a public holiday.

Please take note of our reduced operating hours:

Residential Support & Customer Service

No change to operating hours:

8am – 10pm AEST Monday 13th June 2016.

9am – 5pm AEST Saturday – Sunday.

Business Support & Customer Service

Operating at reduced business hours:

8:30am to 4:30pm AEST Monday 13th June 2016.

Emergency support will continue to be available throughout the Queen’s birthday long weekend for all business customers with urgent matters.

Sales Teams

Both Business and Residential sales will be CLOSED Monday 13th June 2016, however will be operating at regular hours outside of this date.

Queen (related) Trivia!

Did you know?..

- Queen Elizabeth II is 90 this year!

- Queen's Bohemian Rhapsody film clip was shot in just four hours, cost only £3,500 to make and was released 41 years ago.

- A Queen bee can lay an egg a minute, 24 hours a day.

- In playing cards, the Queen's names are: Hearts - Judith, Diamonds - Rachel, Spades - Pallas and Clubs - Argine.

- Star Wars' Queen Amidala was played by Natalie Portman and Kiera Knightley. Hired for her resemblance to Portman, Knightley played the Queen's bodyguard and decoy.

Posted by Nathan at 4:24 pm 0 Comments

Added about 1 month ago

5 Wins for Small Business in the 2016 Budget

The recent budget announcement has created some big opportunities for small business with an assortment of tax breaks aimed at supporting Australia’s smaller operations.

1.  Increased turnover threshold for small business. 

The maximum turnover a business can make while remaining eligible for small business benefits has increased from $2 to $10 million. This means a further 870, 000 organisations (employing 3.4 million people) fall within the small business bracket.

2.  Write-off assets up to 20k. 

Small businesses can reduce the tax they pay by instantly writing off assets up to $20,000 until June 2017.

3.  Reduced tax rate. 

The tax rate will be reduced from 30% to 27.5% from 1 July 2016, the tax rate will then be gradually reduced over the next decade until it reaches 25% - matching the average for countries in the OECD.

4.  Increased income tax discount for unincorporated small-business. 

The income tax discount for unincorporated small-businesses will be increased from 5% to 8% on 1 July 2016. Over the next decade the discount will gradually grow to 16%. The threshold for this discount will be increased from a turnover of less than $2million, to less than $5 million.

5.  Overall savings.

The changes are expected to save small businesses around $2.2 billion in total over the next four years. 

Small business is a clear winner in the 2016-17 budget and it’s never been a better time to start, grow or invest in your organisation. MyNetFone has 10 years of experience supporting small businesses with new-generation voice solutions.

 Find out more about MyNetFone's business phone systems.

Posted by Nathan at 10:26 am 0 Comments

Added about 1 month ago

MyNetFone Launches FTTN/B


We have some exciting news... 

MyNetFone have launched NBN Fibre to the Node (FTTN) and Fibre to the Building/Basement (FTTB), dramatically increasing the number of premises that can now take advantage of our competitive NBN plans.

Currently we provide NBN to customers with a Fibre to the Premises (FTTP) or Fixed Wireless connection.

MyNetFone will now be able to provide customers with NBN FTTN/B, which both use a mixture of new fibre optic cables and existing copper infrastructure to deliver ultra-fast internet.

Fibre to the Node

FTTN connects fibre optic cables to a common node in your neighbourhood. From there, existing copper cabling will be used from the node to each premises in the immediate area.

Fibre to the Basement/Building

FTTB connects fibre optic cables directly to a fixed point on a multi-dwelling building. The internal copper cabling will then continue the connection to each individual premises.

NBN Co predicts that 38% of premises will connect to the network using either FTTN or FTTB technology. The NBN recently hit a significant milestone with its 1 millionth customer connecting to the service, this is from a potential 2.5 million premises that currently have access to NBN. 

To find out if your premises is NBN-ready, contact one of our helpful sales staff on 1300 731 048.


Posted by Nathan at 12:01 pm 0 Comments

Added 3 months ago

Sydney Ranks Top 10 for Technology

Sydney has been ranked the 10th best city in the world for embracing technology and empowering entrepreneurs, beating the likes of Tokyo and New York.  

The study was commissioned by computer company Dell, using data from analytics company IHS. Cities were ranked by reviewing not only their current technological climate, but also their potential to sustain and promote innovation into the future.

California’s San Jose (home to Silicon Valley) topped the list, followed by neighbouring city San Francisco, Singapore and London. Sydney was the only Australian city to make the top 50 list.

The top 20 cities in order are:

    1. San Jose, Calif.
    2. San Francisco, Calif.
    3. Singapore
    4. London
    5. Washington, DC 
    6. Boston, Mass.
    7. Austin, Texas
    8. Raleigh, N.C.
    9. Stockholm
    10. Sydney 
    11. Toronto
    12. Seoul-Incheon
    13. Seattle, Wash.
    14. Denver, Colo.
    15. Portland, Ore. 
    16. Dallas-Fort Worth, Texas
    17. New York, N.Y.
    18. Minneapolis-St Paul, Minn.
    19. Houston, Texas
    20. Atlanta, Ga. 

Keep up with the latest in news and technology at the MyNetFone blog


Posted by Nathan at 9:54 am 0 Comments

Added 3 months ago

Australians Downloading More for Less


Data usage is at an all-time high according to the Australian Competition & Consumer Commission. A report from the 2014-15 period revealed a 40% spike in data consumption on NBN and DSL services, while mobile data rose 35% over the same period. 

The ACCC’s annual report indicated an increased competition in the telco sector was still driving prices down, having dropped 0.5% in 2014-15, significantly less than the years previous.

“While a smaller reduction than in the previous eight years, which has seen a 3.3 per cent fall each year on average, this indicates that competition on factors other than price has been a feature of the market,” said ACCC Chairman, Rod Sims.


“Given this, the ACCC will continue to take a particular interest in ensuring consumers receive accurate information about network performance."

“Consumers are reaping the benefits of competition in the form of increased data allowances, new services, and lower prices.”

“Consistent with the trend in recent years, consumer demand for data is continuing to increase and is affecting both fixed and mobile networks.”

The most recent increase in data consumption has been attributed largely to the introduction of on demand video streaming, or the 'Netflix Effect'. MyNetFone recently increased the data allowances on our broadband plans to cater for the growing demand.

During the same 2014-15 period data allowances were increased by over 70% for DSL internet services and more than doubled for post-paid mobile services.

Have you got an appetite for data? Try our Unlimited DSL plans or NBN plans here.

Posted by Nathan at 1:41 pm 0 Comments

Added 3 months ago

ANZAC Day 2016 Changed Service Hours



ANZAC Day is a time at which Australians reflect on the many different meanings of war. It marks the anniversary of the first major military action fought by Australian and New Zealand forces during the First World War.

At MyNetFone we remember the sacrifice of all Australian and New Zealand soldiers who died during the war, fighting to give us the freedoms we enjoy.

During the ANZAC Day public holiday, Friday the 25th of April 2016, customers are advised that we will be closed:

Support Centre - Closed

Sales Team - Closed

Emergency support for business services will be available as usual, charges apply.

(Normal hours will resume on April 26th).

Posted by Mirela at 10:16 am 0 Comments

Added 4 months ago

Rising Popularity of Hosted Phone Systems

Hosted PBX phone systems are becoming increasingly popular amongst small and medium sized businesses with the market expected to reach A$328.8 million in the next five years. Research conducted by Frost and Sullivan revealed the hosted and cloud-based communications and services market as a whole is predicted to hit $1 billion by 2021, doubling over the last decade.

The analyst firm predicts the next five years will see a large number of SMBs migrate to cloud-based phone systems and hosted PBXs.

“SMBs and start-ups usually subscribe to a completely hosted or cloud-based UC [unified communications] solution for the cost benefits and flexibility it provides,” said Foster and Sullivan’s Wonjae Shim.

Price is not the only factor swaying the market. Hosted PBX phone systems offer added features designed to improve business communications and internal operations.


“This is a consequence of organisations desiring to switch to IP based phones which provide greater call managing capabilities such as call routing and switching,” he said.

MyNetFone was one of the first telco companies to introduce hosted phone systems to the Australian market with our Virtual PBX service in 2008. Jumping into the new-generation telephony market at its start has allowed us to perfect the hosted PBX phone system as a solution for business communications. As the largest fully-interconnected VoIP network in Australia, we have the scale, innovation and expertise to deliver user-friendly, scalable phone solutions to businesses either looking to get their first proper phone system or to move on from outdated hardware-based PBXs.

When it comes to hosted phone systems, trust the experts. Check out our Virtual PBX phone plans for business here.



Posted by Nathan at 3:07 pm 0 Comments

Added 4 months ago

Has your business outgrown your mobile?

The following business advice piece by MyNetFone CCO Jon Cleaver was featured in the April 2016 issue of Nett Magazine. For almost a decade, Nett Magazine has been offering business development advice to help entrepreneurs succeed in the digital age. 

ne man. One mobile. You’ve got your business communications sorted, right? Chances are, your mobile won’t keep up for long. Maybe you’re missing customer calls. Maybe you wish you could transfer and manage calls.   

Or maybe you just know it’s time to step up to a professional office phone system. Investing in an office phone system might sound like a big step, but it’s a vital one. Here’s why:


Work From Anywhere

You might think only a mobile can give you the freedom to work on the go. But if you choose a modern hosted phone system, you can continue to work flexibly. 

A hosted phone system works wherever you plug-in a handset: from your main office to your home office. Plus, you can make your mobile part of your phone system. For example, the MyNetFone Virtual PBX lets you redirect office calls to your mobile and receive voicemails as emails. So you never miss important calls.

Present Professionally

When you give out a mobile number, you give the impression of being a small-time operator. Is that the message you want to send to customers or investors?

A phone system can help you present like a large and established company. For example, Virtual PBX lets you operate a 1300 service, giving you the credibility of a national phone number. And you can then have an Auto Attendant directing calls (eg. Press 1 for Sales, Press 2 for Support etc). It’s a great way for growing businesses to project scale and reliability.

Keep Track of Calls

Accessing call data is essential for managing your communications budget. But this convenience isn’t restricted to mobiles. The Virtual PBX includes online logs which allow you to see the length, time and source of calls. So you can quickly understand which lines or users are becoming cost centres. 


A mobile phone service won’t grow with your business. So when it comes time for you to add staff or manage higher call volumes, it’s time for an office phone system.

A system like Virtual PBX gives you the flexibility to add-on phone lines as you need. Start with just 2 lines (meaning you can make/receive 2 calls at the same time) and then scale up from there.

Business-Grade Features

What happens when you receive a call that’s best handled by someone else in your team? With an office phone system you can hold, transfer, park and pickup calls – all at the touch of button. So it’s easy to handle calls in a prompt and business-like manner.

It pays to compare phone systems. For example, the Virtual PBX includes features like voicemail-to-email and auto attendant- for free. With other providers, these features cost extra.

It’s time to move on from mobile

No doubt your mobile is serving you well. But it’s never too soon to plan for a more future-proof, scalable communications solution. And you don’t have to retire your old mobile – you can use it as part of a modern hosted phone system.

If you're running a business from your mobile, it's already time to upgrade.
Check out MyNetFone's Virtual PBX phone plans for business here.

Posted by Nathan at 8:59 am 0 Comments

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