Added about 26 days ago

Easter Public Holiday 2015 - Reduced Operating Hours

Time to start planning the family's get-away activities! Easter is almost here, bringing with it an onslaught of chocolatey treats and a warmly welcomed four day weekend. MyNetFone will be operating at reduced hours over this public holiday, so please take note of our operating hours below:

MyNetFone’s Residential Support centre will be closed Friday 3rd April, however, will be open and operating at reduced hours over the remaining holiday period. 

MyNetFone’s Residential Sales will be closed over the Easter break but will open and operating at the reduced hours of 9am-5pm AEST on Monday 6th April.

The MyNetFone Business Sales & Support centres will be closed throughout the Easter long weekend, with afterhours Emergency Support continuing to be available if needed.

Normal operating hours will resume from Tuesday, 2nd April.


Residential Customer Support: Business Customer Support: 
Friday 3rd April - Closed Friday 3rd April - Closed
Saturday 4th April – Open 9am to 5pm AEST Saturday 4th April - Closed
Sunday 5th April - Open 9am to 5pm AEST Sunday 5th April - Closed
Monday 6th April – Open 9am to 5pm AEST Monday 6th April - Closed

Have a fantastic Easter break!

Posted by Lauren at 2:52 pm 0 Comments

Added about 27 days ago

MyNetFone Kitchen Rules Meets Taste of Harmony


In support of the national Harmony Day and Cultural Diversity Week MyNetFone team rolled up their sleeves, placed their chef hats on and took part in the Taste of Harmony initiative.

The Taste of Harmony campaign promotes the celebration of workplace diversity through the sharing of our culturally different yet scrummy national dishes. The team delivered on some really delicious and unique national food, which can be seen in the few snaps captured above.

'Harmony Day' is Australia’s national day of cultural diversity, which is celebrated on the 21st March each year. Harmony Day is held annually to align with the United Nations International Day for the Elimination of Racial Discrimination on 21 March. Harmony Day has been running for the last 15 years, promoting inclusiveness, respect and a sense of belonging for everyone. The Victoria government expanded on the idea of Harmony Day through its Cultural Diversity Week initiative, promoting the same cultural inclusiveness and diversity embracing themes but extended over a week's duration. Cultural Diversity Week is one of Victoria's largest multicultural celebrations and it this year it ran from 14-22 March 2015.

A few interesting statistics: 

  • 45% of Australians were born overseas or have at least one parent who was
  • 85% of Australians agree multiculturalism has been good for Australia
  • The most common languages spoken in Australia aside from English are Mandarin, Italian, Arabic, Cantonese, Greek, Vietnamese, Tagalog/Filipino, Spanish and Hindi
  • Over 60 Indigenous languages are spoken in Australia
  • 92% of Australians feel a great sense of belonging to our country

Harmony Day and Cultural Diversity Week are opportunities for everyone from different backgrounds to come together to share their culture, respect and acceptance within Australia. 

Posted by Lauren at 2:19 pm 0 Comments

Added 3 months ago

MyNetFone Sails Flying High at Richard Branson’s Private Island

Following a major expedition in 2013, the MyNetFone pink kites live on & continue their adventures.

In 2013, MyNetFone sponsored a kitesurfing team called the Pink Torres on their Kitesurfing expedition to cross the Torres Strait to Papua New Guinea. Part of MyNetFone’s contribution were the distinct pink kites that safely delivered the team to their destination. The purpose of the expedition was to raise money for the McGrath Foundation, an amazing not-for-profit company which provides nurses to breast cancer patients.

Members of that Kitesurfing team recently got invited to Richard Branson’s private island (Necker island) to discuss their expedition, along with an esteemed group of entrepreneurs & scientists that kitesurf.

So the pink MyNetFone kite sails spent their days leading the kitesurfers around Necker Island and the nearby Eustatia Island which is owned by Google’s cofounder Larry Page. Meanwhile a member of the Pink Torres was invited to do a talk on their expedition in Richard Branson’s living room.

Richard Branson himself is famed for crossing the English Channel – but at a mere 40km it is a drop in the ocean compared to the 400km the Pink Torres team traversed on their journey to cross the Torres Strait.

The $75,000 the Pink Torres raised from that expedition has made them one of the largest contributors to the McGrath Foundation – which continues to do great work helping breast cancer patients.

Learn more about the Pink Torres incredible journey here.

If you would like to further a great cause you can donate to the McGrath Foundation by clicking here

Posted by Lauren at 4:24 pm 0 Comments

Added 3 months ago

Australia Day Operating Hours 2015

Get prepared for a long weekend as Australia day is on its way! On Monday 26th January everyone across nation will be able to embrace what it means to them to be part of Australia, most likely with BBQ's, beaches and listening to the Triple J Hottest 100 countdown.  

On this national day of celebration (Monday 26th January), please take note of the MyNetFone Contact Centre operating hours: 

  • Residential Support: OPEN 9am - 5pm (AEST) 
  • Business Support: CLOSED
  • Residential & Business Sales: CLOSED
Emergency support will continue to be available for urgent matters.

Regular operating hours will resume from Tuesday, 27th January 2015, we apologise for any inconvenience. 


Australia Day 2015 - MyNetFone 

Australia Day Facts:

  • Australia Day is celebrated on 26th January each year and commemorates the first landing in Australia by Captain Arthur Phillip.
  • Under British rule Australia was initially intended as a penal colony, where the ruling class of 18th century England sent criminals considered to be incapable of rehabilitation.
  • The name Australia was first suggested by Captain Matthew Flinders, an English navigator and surveyor. 'Australia' is derived from Latin 'australis', meaning southern. The continent was officially christened Australia in 1824.
  • Australia day is designed to also be a day of acceptance - many people officially become citizens of Australia on Australia Day at Citizenship Ceremonies across the nation

Posted by Lauren at 11:49 am 0 Comments

Added 4 months ago

2014-15 Holiday Support Hours (Updated)

During the 2014-15 Christmas and New Year holiday period, MyNetFone support teams will be reduced. Only limited customer and technical support will be available from today (23rd December) until the 4th of January 2015. Emergency support will continue to be available throughout the holiday period.

Note: Holiday support hours have changed since the previous customer update.


Residential support hours (updated)

 

23rd December (8am - 10pm AEST)

24th December (8am - 10pm AEST)

Closed Christmas and Boxing Days

27th December (9am - 5pm AEST)

28th December (9am - 5pm AEST)

29th December (8am - 10pm AEST)

30th December (8am - 10pm AEST)

31st December (8am - 10pm AEST)

Closed New Years Day

2nd January 2015 (8am - 10pm AEST)

3rd January 2015 (9am - 5pm AEST)

4th January 2015 (9am - 5pm AEST)

 

Residential Support and Sales will be closed on public holidays including: Christmas Day, Boxing Day and New Year’s Day. Hours will return to normal from Monday 5th of January.

 

Business support hours (updated)

 

23rd December (8am - 3pm AEST)

24th December (8am - 3pm AEST)

Closed Christmas and Boxing Days

Closed on the weekend

29th December (8am - 6pm AEST)

30th December (8am - 6pm AEST)

31st December (8am - 3pm AEST)

Closed New Years Day

2nd January 2015 (8am - 6pm AEST)

Closed on the weekend


Business Support and Sales will be closed on public holidays including: Christmas Day, Boxing Day and New Year’s Day, as well as on weekends. Hours will return to normal from Monday 5th of January.

Posted by Zac at 10:10 am 0 Comments

Added 4 months ago

Moving from Landlines to IP Communications

Now is the time for Government organisations to begin transitioning to modern ('IP') telephony.

IP Telephony solutions for Government organisations

Traditional (‘PSTN’) copper landline networks are being increasingly replaced by internet-based (‘IP’) voice networks. This transition keeps pace with worldwide trends, supports work-from-home and multi-location offices, and provides flexibility to meet changing communications requirements.

The replacement of PSTN infrastructure means that all ‘landline’ voice communications will soon use IP networks to deliver calls. IP telephony (called ‘VoIP’ in the residential market) has been perfected over the last decade, and is widely adopted by the Enterprise market.

 

Planning a transition pathway

Many public agencies, such as the Tasmanian Government, are already using IP telephony with great success. But some organisations have not yet transitioned to IP. While caution might seem prudent, change does not have to mean disruption. Moving on from traditional voice to IP telephony services should be a gradual process. This minimises risk and allows for full and proper planning. Accordingly, an actionable IP transition plan must answer the following:

 

1. How reliable is your internet?

IP telephony requires an internet connection. So every site used by your organisation (from main offices to sub-branches and even home offices) will need reliable internet connectivity.

Higher internet speeds allow more phones lines to be delivered. (For smaller sites, with up to 4 phone lines, ADSL broadband is sufficient). If connectivity is lacking, upgrade or consolidation will be required before the IP transition can begin.

 

2. Is your phone system IP-capable?

Check your phone system’s specs online. If the specs mention IP, SIP or VoIP – the phone system is IP-capable and can be connected to an IP network with SIP Trunking. Older PBX phone systems may need a gateway to connect to IP.

For sites outside the main office, a Virtual PBX can deliver the basic functionality of a phone system from the Cloud without the need for a physical PBX at every location.

 

3. What are your particular needs?

Will you keep your existing phone numbers? What will you do with legacy equipment like fax machines? What kind of Service Levels do you need? Does your organisation face any unique challenges? A process of internal review will arm your organisation with the due diligence to better compare IP telephony offerings.

Government organisations should be able to customise IP voice services to suit their needs, now and for the future. By choosing an experienced communications provider, such as MyNetFone, your organisation will be able to transition to IP without having to compromise existing communications requirements.

 

The future is IP communications

The inevitable transition to IP presents a range of opportunities for Government organisations to become more flexible, inclusive and productive.  This includes enabling public sector employees to work-from-home (‘teleworking’), providing access to new services, and providing greater flexibility to handle call spikes such as during major changes or natural disasters.

Don’t get left behind in the switch to IP - begin planning for transition today.

 

Contact the MyNetFone Government Services Team.

 

This article was originally published in the LGMA Magazine, Spring 2014.  

Posted by Zac at 11:20 am 0 Comments

Added 4 months ago

Double Data for the School Holidays

 

Double your data quota at no extra cost - MyNetFone

 

'Tis the season for giving. And today, we're giving all residential internet customers double data.

Starting today, all new and existing customers on MyNetFone residential internet plans will automatically receive double their usual included data allowance - a bonus that lasts for the whole school holiday period.

Enjoy twice the number of downloads, from today (17th of December) until the 4th of February 2015. That's double data to keep the kids entertained at home. Double data for your holiday shopping. And double data to download more of your favourite music, ebooks and YouTube movies. It's our free gift to you!

Happy holidays!

Posted by Zac at 2:01 pm 0 Comments

Added 5 months ago

Insight into Business VoIP Buyers 2014

The number of small businesses that are now switching to VoIP is increasing at a rather impressive rate. But who are these Business VoIP buyers, what services are they seeking and what has led them to VoIP?  

Well a recent study by the Software Advice sought to find answers to these questions. The Software Advice examined the responses of 362 randomly sampled small businesses that were seeking new VoIP software. Here are some of the intriguing insights they gathered:

  • Only 6% of the Business VoIP buyers were in IT positions. 

A common misconception is that VoIP is overly technical and requires extensive IT knowledge. Debunked. The study actually found that the vast majority of VoIP buyers (81%) were actually business owners and in management positions. 

  • 58% were considering VoIP services for the first time, of which 31% are still using a traditional landline. Moreover, 0% wanted to purchase an on-premise IP BPX.  

These findings show small businesses are shifting toward VoIP solutions, even if some still rely on traditional landlines they are seeking an alternate solution. The data provided evidence that on-premise PBX's have had their day, and the overwhelming preference of the respondents (77%) wanted a web based solution (cloud).

  • 32% of the participants cited reliability and scalability as their top reasons for wanting to purchase a new VoIP system. See the table below for some of the other popular motives:


  • The industry composition of the Business VoIP buyers is actually incredibly diverse.

The business fields of the VoIP Buyers in the study varied hugely and ranged from Professional Services, Healthcare, Contact Centres, Manufacturing, to Media, Entertainment & Non-profit.

The study found business VoIP buyers are interested in solutions that are not merely reliable, but also scalable and could be implemented within 30 days. Few buyers have an IT background and the business landscape in which VoIP is being utilised encompasses a huge variety of industries. As the study was conducted in the US (technology adoption capital) it provides an excellent insight of what’s to come in Australia. 

Business VoIP is also known by many other names: cloud PBX, hosted PBX, SIP Trunking and more. Regardless of what you call it, one thing is clear - it's time to consider what it can do for your business. Don't get left behind.


Learn more about MyNetFone Business VoIP here

   

Software Advice, Daniel Harris. 2014. VoIP Software Small Business BuyerView | 2014. [ONLINE] Available at: http://www.softwareadvice.com/voip/buyerview/report-2014/. [Accessed 05 December 14].

Posted by Lauren at 3:20 pm 0 Comments

Added 5 months ago

MyNetFone Holiday Season Operating Hours

The sudden wave of decorations, outdated Mariah Carey songs and shop specials can only mean one thing. So get out your flip flops and warm up the BBQ because the festive season has arrived!

As the holidays are almost here, it is time to inform you of the MyNetFone operating hours over the Christmas and New Year period. For the full listing of MyNetFone operating hours over the festive season please refer to the information below.  

Residential 

Residential Customer Service Support Centre

OPEN: 

  • 23rd December (8am - 10pm AEST)
  • 24th December (8am - 10pm AEST)
  • 27th December - 31st December (8am - 10pm AEST)

Residential Sales reduced hours:

  • 23rd December (9am - 3pm AEST)
  • 24th December (9am - 5pm AEST)
  • 27th December - 31st December (9am - 5pm AEST)
  • 2nd January 2015 (9am - 5pm AEST)

Both Residential Sales and Support will be CLOSED on public holidays:

  • 25th & 26th December 2014
  • 1st January 2015

Business 

Business Support Contact Centre will close early at:

  • 3.15pm AEST Friday 12th Dec 
  • 3pm AEST 23rd Dec
  • 3pm AEST 31st Dec

Business Support and Business Sales will be closed on public holidays including: Christmas Day, Boxing Day and New Year’s Day, as well as on weekends.

The Business Support team will continue to operate during regular hours for the rest of the time. 

Business Sales reduced hours:

  • 24th December (9am - 5pm AEST)
  • 27th December - 31st December (9am - 5pm AEST)
  • 2nd January 2015 (9am - 5pm AEST)

Emergency support will continue to be available throughout the holiday season.

From 3rd January 2015, both the Residential and Business Service Centre will return to standard operating hours.

Posted by Lauren at 2:42 pm 0 Comments

Added 5 months ago

3 Ways SMS Can Enhance Your Business

 

Why should your business use SMS? 

You can expect that people will move house or change email, but their mobile number is forever. That's why business SMS text messaging is one of the most powerful (but underutilised) ways to engage new customers and organise your team.

MyNetFone MyText SMS is a business-grade SMS service that enables you to create, schedule and bulk send short messages to Australian mobile numbers. All via an easy to use Online Portal. It's fast, affordable and (for advanced users) can be integrated with business software via an API. Here's how three MyNetFone customers are seeing success with MyText SMS:

 

1. Appointment reminders

A community group in Queensland uses MyText SMS to send out appointment reminders a few days before a volunteer is rostered on. This scales across hundreds of registered volunteers throughout the state. And by using the Sender ID feature, every SMS shows as coming from the Organisation - adding an important branding element.

 

2. Opt-in marketing

Every September a Victorian Tax Agent is able to bulk message their database of 1000+ customers, alerting them that the tax lodgement date is approaching. These targeted SMS marketing blasts have increased seasonal bookings, and allow the Tax Agent to easily promote their services without their message being lost or junked.


3. Security and confirmation

In Sydney, a small Stock Broking company uses MyText SMS (via custom API integration) to automatically send their customers an SMS 'confirmation' message whenever they place a trade. Their business system generates the security verification codes, and MyText delivers these codes as personal SMS messages, within seconds of a user making changes online.

 

Try MyText SMS for yourself

Business SMS is a powerful but surprisingly underutilised business communication tool. 74% of Australians carry a mobile whenever they leave home (Google, 2013)  - and short messaging is a quick and easy way to connect with them! Now is the time to add MyNetFone MyText SMS capability to your organisation.

 

Get started online or call us on 1300 733 995.


Posted by Zac at 10:42 am 0 Comments

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