Added about 1 month ago

Australia Day Operating Hours for 2019

Please take note of the reduced operating hours this Australia Day long weekend.


Residential Accounts & Customer Service

Open: Saturday 26th to Sunday 27th 8am to 8pm, Monday 28th 8am to 9pm


Residential Support

Open: Saturday 26th to Sunday 27th 8am to 8pm, Monday 28th 8am to 9pm


Residential Sales

Closed: Saturday 26th to Monday 28th January 2019.


Regular operating hours will resume on 29th January 2019.

Posted by Nat at 9:42 am 0 Comments

Added about 1 month ago

Mobile Trends to Look Out For in 2019

As competition between tech giants intensifies, mobile innovation is accelerating at a rapid pace and becoming more advanced than ever. Here are 4 trends set to disrupt the mobile landscape in the coming year.


5G network

The arrival of the fifth generation phone network is just around the corner. With the impending launch of 5G, consumers are eager to experience ultra-fast internet connectivity and more reliable video streaming at a higher quality. But the possibilities are endless with many speculating how the network will be able to power self-driving cars, virtual reality and further advancements in automation technologies.


Foldable phones

2019 will be the year of foldable phones. Technological development behind the foldable screens is already underway with many leading brands like Google, Samsung, Huawei and others taking part. It comes as no surprise that these smartphones will come at a premium cost, so the hardest challenge once these phones are ready for sale is to convince consumers why it’s a necessity.


On-demand apps

2018 saw the explosion of on-demand apps for transport, food delivery and entertainment streaming. As on-demand services such as Uber, Deliveroo and Netflix continue to be one of the most popular app types to use worldwide, on-demand apps are expected to grow in the coming year with new efficiencies to deliver more variety, more convenience and comfort for the consumer.


In-display fingerprint scanners

In-display or under-display fingerprint scanners were first introduced by tech giant vivo. Fingerprint sensors embedded in the display allows smartphones to have edge-to-edge displays and reduced bezels. 2019 is expected to see 100 million smartphones with in-display fingerprint screens reach store shelves, 10 times more than the 9 million forecasted in 2018. 

Posted by Nat at 9:26 am 0 Comments

Added 2 months ago

Christmas Holiday Operating Hours for 2018

Happy Holidays from MyNetFone! Please take note of our operating hours during the holiday period and have a happy and safe holiday season.


Accounts & Customer Service

Open Monday to Friday 8am to 12am; and Saturday to Sunday 8am to 8pm
Closed Christmas Day and New Years Day


Support Team

Open Monday to Friday 8am to 12am, and Saturday to Sunday 8am to 8pm
Closed Christmas Day and New Years Day


Sales Team

Open Monday to Friday 8:30am to 6:30pm
Closed from 21 December 2018 to 1st January 2019

Posted by Nat at 10:34 am 0 Comments

Added 3 months ago

Global Roaming

If you're taking your MyNetFone Mobile service overseas this holiday season, we've got you covered.

Before Departure, contact MyNetFone and take advantage of our great value Roaming Travel Packs. Packs come in 5 and 10 day options with the following inclusions. 



5 Days

10 Days




Included Voice mins



Included SMS



Included Data (MB)



See full list of included countries


With over 60 international destinations to choose from, staying connected overseas will be a breeze. See the full list global roaming and PAYG rates


Not with MyNetFone Mobile? 

Check out our competitive plans

Posted by at 4:02 pm 0 Comments

Added 4 months ago

5 films to make you unplug your phone this Halloween

Phone Terror is a method that's been used by movie makers for decades. Landline phones, mobile phones, and more recently smart phones have all shaped the scary movie genre.

Here are 5 films that might make you want to unplug your phone this Halloween. How many have you seen?

Cell 2016 
  One Missed Call 2008 
The Ring 2002 
  Scream 1996
  When a Stranger Calls 1979


You can avoid scary surprises with your phone by choosing one of our unlimited home phone plans. Receive unlimited calls to standard Australian numbers, mobile calls or international dialling. There's a plan for everyone.


See MyNetFone's Unlimited Home Phone Plans


Posted by at 11:16 am 1 Comments

Added 6 months ago


Are you overdue for a holiday? It's always nice to get away, but who’s there to stop your world falling apart without you? 

If you're out of the house, the Follow-Me function enables you to re-direct incoming calls to multiple numbers simultaneously or in succession. In other words - if you're not able to answer your home phone, the call can be diverted to your mobile, office or designated landline.

If you still want to keep tabs on your home life but don't feel like taking a call, you can have voicemails sent directly to your email as an audio file so you never miss a beat.

Manage these and other call features on the MyNetFone online portal.

Simply Login to your MyNetFone account portal and click on "My Voice Service"
Select "Follow Me and Voicemail" from the top menu and follow the prompts

Don't have a voice plan with MyNetFone yet?

Check out our VoIP plans and sign up here.

Posted by at 12:18 pm 0 Comments

Added 6 months ago

How Australians are Using nbn™

With 4.26 million Australian premises actively using an nbn™ service, it’s the perfect time to investigate how the new fibre network is being used. For the full month of April 2018, NBN Co looked at the usage patterns of every active nbn™ user to see how bandwidth was being demanded. The analysis was the largest to date, using information from over 3.7 million users from all nbn™ access technologies.

NBN Co released a report identifying the behavioural and usage patterns of the average user. The report identified when the nbn™ is being used and how much data is being consumed. The results will be used to inform future decisions about the network, however the report alone delivered some interesting insights.

According to the report the average nbn™ user downloads 190GB per month. However, the median was almost half that amount at 108GB per month. This can be explained by a small number of nbn™ users on the higher end of the spectrum using considerably more than most users. In fact only 14% of users were responsible for 50% of all downloads in the month of April.

One particular nbn™ customer using Premium speed managed to download a whopping 23.59 TB in one month - the equivalent of 5,000 DVDs.

According to NBN Co the vast majority of traffic demand comes from live streaming, web browsing and tunnelling (usually through a VPN for security). With downloads continually increasing month by month, it's a good thing we've got the infrastructure in place to service our downloading needs well into the future.

Have you got an appetite for data?

Try our unlimited NBN plans

Posted by at 4:23 pm 0 Comments

Added 6 months ago

Which Access Technology Will You Receive?

There are a variety of different access technologies that can connect your premises to the nbn™ network. It's important to know which technology will be servicing your premises as each access technology requires a slightly different approach.

You can find a detailed explanation of what is required for each connection method by reading the nbn™ preparation guides. Below is a brief summary of the different connection methods:


Fibre to the Premises (FTTP)

FTTP has Optic Fibre leading directly to your premises and is connected to the nbn™ box inside. 

FTTP diagram

Hybrid Fibre Coaxial (HFC)

HFC has Optic Fibre connecting to a node on your street, which leads to your premises via coaxial cable. 

HFC diagram


Fibre to the Node (FTTN)

FTTN has Optical Fibre leading to a nearby node and connects to the phone socket in your premises via existing copper lines. 

FTTN diagram


Fibre to the Building (FTTB)

FTTB has Optical Fibre leading to a node in your building’s communications room. The nbn™ will connect from the node to the phone socket in your premises via the building’s existing copper network. 

FTTB diagram


Fibre to the Curb (FTTC)

FTTC has Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From there, a copper telephone cable delivers the service to the wall socket inside your premises if you are in a single dwelling unit or to the customer side MDF if you are in a multiple dwelling unit.


Fibre to the Curb diagram


Fixed Wireless

Fixed Wireless is connected via an antenna on your roof, which receives data signals from an nbn™ tower in your area. The data is transmitted wirelessly to an nbn™ connection box in your premises.

Fixed Wireless diagram


Find out which access technology will service your premises

by searching your address on the nbn™ coverage map

Posted by at 3:50 pm 1 Comments

Added 8 months ago

NBN Coverage Map Update

NBN Coverage Map

NBN has updated the coverage map it uses to identify which premises are ready for connection. The interactive coverage checker is powered by Google maps and uses the NBN rollout data to identify the status of any address in Australia.

Just type your (or your neighbours) address into the interactive coverage checker, and see if the premises is ready for an NBN connection and what type of access technology is expected to be used.

If NBN coverage is unavailable in your area, you can sign up to a DSL plan until it becomes available. If you're a MyNetFone customer, we'll waive any cancellation fees when you migrate to an NBN plan with us.

Search your address

Posted by at 1:29 pm 0 Comments

Added 9 months ago

More options in the Australian Mobile Market

Getting your first mobile phone is a rite of passage prioritised before a driver’s license or even a first job. So it’s probably no surprise that there are more than 33.6 million active mobile connections in Australia - an average of about 1.3 mobile services for every person. These figures are from the 2018 ACCC communications sector market study.

The study also revealed a few other interesting mobile habits. The cost of mobile phones is down (3.1%), data quotas are up (49%) and while the big three mobile phone providers control the majority of the mobile market, we're seeing an increase in virtual  providers who provide around 11% of mobile services. And this number is on the rise.

In Australia, the three major Mobile Network Operators (Optus, Vodafone and Telstra) offer parts of their mobile network to other providers – called Mobile Virtual Network Operators (MVNOs) - that don’t have a physical mobile network of their own. The MVNOs are thereby able to resell mobile services under their own brand, as if they operated a network.

33.6 Million Mobile Services


  Market share of network operators
  Combined market share of MVNOs

Source: ACCC (2018)

Why are Australians turning away from the traditional mobile service model?

Gone are the days when people had to stick with their expensive mobile phone provider like a losing football team, contractually bound to them for 1-2 year plans. With more providers offering month-to-month SIM-only phone plans, consumers are shopping around for a service provider with the right price - that doesn't tie them down. And as more mobile competitors enter the market, consumers are spoiled for choice when it comes to choosing an operator.

In Australia, the market share of MVNOs is growing. MVNOs were practically unheard of a decade ago. But today, MVNO brands are behind more than 1 in 10 mobile services. If you haven't reviewed the cost of your mobile service recently - there's a good chance you're paying too much.

Existing MyNetFone customers will soon be eligible for an exclusive mobile offering. Stay tuned for more details.


See more tech news at the MyNetFone blog

Posted by at 4:54 pm 2 Comments

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