Added about 1 year ago

Easter Operating Hours for 2019

Happy Easter! Please take note of the changed operating hours this upcoming long weekend (19/04 - 22/04):


Residential support and residential accounts

Hours: Business as usual across the entire Easter period.


Residential sales

Hours: Closed Good Friday and Easter Monday.


Business support, business sales and business accounts

Hours: Closed Good Friday and Easter Monday.


Regular operating hours will resume on Tuesday the 23rd of April.


We hope you have a safe and enjoyable Easter break.

Posted by Jason Pollock at 10:06 am 0 Comments

Added about 1 year ago

The Must-Have Mobile Apps for 2019

The number of people who own a mobile phone in Australia is expected to hit 20 million this year, with the overwhelming majority of those being smartphones. Mobiles have become almost indispensable to our daily life and many of us can’t even go an hour or two without checking in. With the take-up of smartphones only set to increase in 2019, here are five must-have mobile apps.


Jane Austen once wrote that “without music, life would be a blank” – a sentiment that still rings true over 200 years later! With the advent of streaming services like Spotify, music has become a lot more accessible as people can carry an endless library of music around with them in their pocket. There’s plenty of other music apps for you to download too, like ones that allow you to listen to both national and international radio stations or apps that let you tune in to your favourite podcasts.


One of the most common New Years resolutions that people set for themselves is around exercising more and your smartphone can help you stay committed to your fitness goals for 2019. If you prefer to work out in the comfort of your own home, there are apps that can show you how to correctly do certain exercises, walking you through tailored workouts without ever having to hire a personal trainer. If you’re a runner, there’s apps that can track your steps, distance, calories burned and much more.



We could all afford to be a little more productive, so why not download an app to help streamline your life? There’s to-do lists to help you organise your tasks for the day, shopping lists to keep track of everything you need to buy for the week and even apps that can store all of your passwords in one single, secure place. If you’re out and about and need access to smart technology, there’s apps for digitally signing documents, editing PDFs and transferring files, so you can get more done in the day.


Games can help us switch off and decompress after a long day – as a result, games are amongst some of the most popular and well-reviewed apps out there. Whether you want to beat that next level in Angry Birds or challenge your brain with a Sudoku puzzle, the Apple App Store and Google Play Store have close to 20 subcategories under the main ‘Games’ category. No matter if you’re looking for Adventure games, Board games, Family games or Trivia games, you’re sure to find something to your liking.



In today’s ever-connected world, it can feel like we’re bombarded with constant news updates any time we log onto social media. Apps like Flipboard can curate your news from a variety of handpicked sources, allowing you to stay across all the latest developments in the areas of interest that matter most to you. Most major news organisations have their owns apps as well, so it’s easy to stay in the know as reported by your favourite channel or publication (especially if you turn push notification alerts on).

How to find the right apps for you

With so many apps out there, you might be wondering how to find the right ones for you. Google is always a good starting point, given the wealth of reviews and comparisons online, while the app stores themselves also allow you to search by category, view user feedback and read about their features.


Worried about burning through your mobile data with all your new apps?

Our mobile plans offer up to 15GB of data.

Posted by Jason Pollock at 2:48 pm 1 Comments

Added about 1 year ago

How to make the most of your VoIP service

While the NBN rollout spells the end of traditional landlines, many Australians are finding the humble home phone still has a role to play in the new NBN world. While some choose to go mobile-only, others want to keep their home phone number for peace of mind, continuity or sometimes even sentimental reasons.

Although the technology delivering the calls is changing from old copper lines to internet-based voice (VoIP), it’s still the exact same experience (and often the same handset) for those choosing to keep a home phone connection and their existing phone number. Here are three ways to make the most of your VoIP home phone service and how MyNetFone makes it easy for you.

International calling, simplified

It can be hard to keep in contact with friends and families when they move away, but a VoIP home phone makes staying in touch simple, no matter where in the world your loved ones may be.

The upside of using a home phone to make these calls is that you can dial anytime, a stark contrast to mobile apps where you often have to wait for the person to be online or logged in before you can even try calling.

MyNetFone offers unlimited call inclusions on up to 70 countries (depending on the plan you select) with international calls to other locations starting as low as 1.9 cents per minute. Popular European countries like France, Germany, Spain and Italy are all included, while numerous countries in both South America and the Middle East are also represented. If you want to get in touch with somebody in Canada, Malaysia, Singapore or the U.S.A, MyNetFone’s All Rounder and Global Hero home phone plans also include calls to mobiles as well!

An abundance of added features

MyNetFone gives you a wealth of handy features on top of providing great value. Here’s just a few:

  • Voicemail to Email can send missed call messages straight to your inbox so you never miss another voicemail.
  • Call forwarding allows you to direct your incoming calls to another number.
  • Call waiting notifies you if another call is coming in, allowing you to then switch between the two conversations.
  • Do Not Disturb can divert calls straight to your voicemail when you need a bit of peace and quiet.
  • Meet-Me-Conferencing gives you the option of linking multiple calls together into one, meaning you can organise that get-together with everybody on the same call!

Voicemail to Email

Call Waiting


Extra phone numbers you might not realise you need

Did you know that you can have more than one phone number? You can set up an additional number in another area so that anybody living in that area can call you for the cost of a local call. Available locations for numbers range from Adelaide to Alice Springs, Cairns to Canberra, Geelong to Gladstone and close to 50 other cities in Australia, in addition to 11 locations in New Zealand! You can check out all the possible locations for additional phone numbers on our website.

Find out more about our full range of VoIP features

Posted by Jason Pollock at 10:14 am 0 Comments

Added about 1 year ago

Australia Day Operating Hours for 2019

Please take note of the reduced operating hours this Australia Day long weekend.


Residential Accounts & Customer Service

Open: Saturday 26th to Sunday 27th 8am to 8pm, Monday 28th 8am to 9pm


Residential Support

Open: Saturday 26th to Sunday 27th 8am to 8pm, Monday 28th 8am to 9pm


Residential Sales

Closed: Saturday 26th to Monday 28th January 2019.


Regular operating hours will resume on 29th January 2019.

Posted by Nat at 9:42 am 0 Comments

Added about 1 year ago

Mobile Trends to Look Out For in 2019

As competition between tech giants intensifies, mobile innovation is accelerating at a rapid pace and becoming more advanced than ever. Here are 4 trends set to disrupt the mobile landscape in the coming year.


5G network

The arrival of the fifth generation phone network is just around the corner. With the impending launch of 5G, consumers are eager to experience ultra-fast internet connectivity and more reliable video streaming at a higher quality. But the possibilities are endless with many speculating how the network will be able to power self-driving cars, virtual reality and further advancements in automation technologies.


Foldable phones

2019 will be the year of foldable phones. Technological development behind the foldable screens is already underway with many leading brands like Google, Samsung, Huawei and others taking part. It comes as no surprise that these smartphones will come at a premium cost, so the hardest challenge once these phones are ready for sale is to convince consumers why it’s a necessity.


On-demand apps

2018 saw the explosion of on-demand apps for transport, food delivery and entertainment streaming. As on-demand services such as Uber, Deliveroo and Netflix continue to be one of the most popular app types to use worldwide, on-demand apps are expected to grow in the coming year with new efficiencies to deliver more variety, more convenience and comfort for the consumer.


In-display fingerprint scanners

In-display or under-display fingerprint scanners were first introduced by tech giant vivo. Fingerprint sensors embedded in the display allows smartphones to have edge-to-edge displays and reduced bezels. 2019 is expected to see 100 million smartphones with in-display fingerprint screens reach store shelves, 10 times more than the 9 million forecasted in 2018. 

Posted by Nat at 9:26 am 1 Comments

Added over 2 years ago

Christmas Holiday Operating Hours for 2018

Happy Holidays from MyNetFone! Please take note of our operating hours during the holiday period and have a happy and safe holiday season.


Accounts & Customer Service

Open Monday to Friday 8am to 12am; and Saturday to Sunday 8am to 8pm
Closed Christmas Day and New Years Day


Support Team

Open Monday to Friday 8am to 12am, and Saturday to Sunday 8am to 8pm
Closed Christmas Day and New Years Day


Sales Team

Open Monday to Friday 8:30am to 6:30pm
Closed from 21 December 2018 to 1st January 2019

Posted by Nat at 10:34 am 0 Comments

Added over 2 years ago

5 films to make you unplug your phone this Halloween

Phone Terror is a method that's been used by movie makers for decades. Landline phones, mobile phones, and more recently smart phones have all shaped the scary movie genre.

Here are 5 films that might make you want to unplug your phone this Halloween. How many have you seen?

Cell 2016 
  One Missed Call 2008 
The Ring 2002 
  Scream 1996
  When a Stranger Calls 1979


You can avoid scary surprises with your phone by choosing one of our unlimited home phone plans. Receive unlimited calls to standard Australian numbers, mobile calls or international dialling. There's a plan for everyone.


See MyNetFone's Unlimited Home Phone Plans


Posted by at 11:16 am 1 Comments

Added over 2 years ago


Are you overdue for a holiday? It's always nice to get away, but who’s there to stop your world falling apart without you? 

If you're out of the house, the Follow-Me function enables you to re-direct incoming calls to multiple numbers simultaneously or in succession. In other words - if you're not able to answer your home phone, the call can be diverted to your mobile, office or designated landline.

If you still want to keep tabs on your home life but don't feel like taking a call, you can have voicemails sent directly to your email as an audio file so you never miss a beat.

Manage these and other call features on the MyNetFone online portal.

Simply Login to your MyNetFone account portal and click on "My Voice Service"
Select "Follow Me and Voicemail" from the top menu and follow the prompts

Don't have a voice plan with MyNetFone yet?

Check out our VoIP plans and sign up here.

Posted by at 12:18 pm 0 Comments

Added over 2 years ago

How Australians are Using nbn™

With 4.26 million Australian premises actively using an nbn™ service, it’s the perfect time to investigate how the new fibre network is being used. For the full month of April 2018, NBN Co looked at the usage patterns of every active nbn™ user to see how bandwidth was being demanded. The analysis was the largest to date, using information from over 3.7 million users from all nbn™ access technologies.

NBN Co released a report identifying the behavioural and usage patterns of the average user. The report identified when the nbn™ is being used and how much data is being consumed. The results will be used to inform future decisions about the network, however the report alone delivered some interesting insights.

According to the report the average nbn™ user downloads 190GB per month. However, the median was almost half that amount at 108GB per month. This can be explained by a small number of nbn™ users on the higher end of the spectrum using considerably more than most users. In fact only 14% of users were responsible for 50% of all downloads in the month of April.

One particular nbn™ customer using Premium speed managed to download a whopping 23.59 TB in one month - the equivalent of 5,000 DVDs.

According to NBN Co the vast majority of traffic demand comes from live streaming, web browsing and tunnelling (usually through a VPN for security). With downloads continually increasing month by month, it's a good thing we've got the infrastructure in place to service our downloading needs well into the future.

Have you got an appetite for data?

Try our unlimited NBN plans

Posted by at 4:23 pm 0 Comments

Added over 2 years ago

Which Access Technology Will You Receive?

There are a variety of different access technologies that can connect your premises to the nbn™ network. It's important to know which technology will be servicing your premises as each access technology requires a slightly different approach.

You can find a detailed explanation of what is required for each connection method by reading the nbn™ preparation guides. Below is a brief summary of the different connection methods:


Fibre to the Premises (FTTP)

FTTP has Optic Fibre leading directly to your premises and is connected to the nbn™ box inside. 

FTTP diagram

Hybrid Fibre Coaxial (HFC)

HFC has Optic Fibre connecting to a node on your street, which leads to your premises via coaxial cable. 

HFC diagram


Fibre to the Node (FTTN)

FTTN has Optical Fibre leading to a nearby node and connects to the phone socket in your premises via existing copper lines. 

FTTN diagram


Fibre to the Building (FTTB)

FTTB has Optical Fibre leading to a node in your building’s communications room. The nbn™ will connect from the node to the phone socket in your premises via the building’s existing copper network. 

FTTB diagram


Fibre to the Curb (FTTC)

FTTC has Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From there, a copper telephone cable delivers the service to the wall socket inside your premises if you are in a single dwelling unit or to the customer side MDF if you are in a multiple dwelling unit.


Fibre to the Curb diagram


Fixed Wireless

Fixed Wireless is connected via an antenna on your roof, which receives data signals from an nbn™ tower in your area. The data is transmitted wirelessly to an nbn™ connection box in your premises.

Fixed Wireless diagram


Find out which access technology will service your premises

by searching your address on the nbn™ coverage map

Posted by at 3:50 pm 0 Comments

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