Added 1 day ago

ANZAC Day 2014 - Changed Service Hours

ANZAC Day is period of rest and reflection for many Australians, as we remember those who have made the ultimate sacrifice. So too, the MyNetFone family also extends its remembrance to all members of the Australian Defence Force, especially those serving in active theatres of war.  

During the ANZAC Day public holiday, Friday the 25th of April 2014, customers are advised that support hours will change for residential and business contact centres.

(Normal hours will resume on Saturday, April 26th).


Residential Customer Support

 

Friday 25th April - Open 9am to 6pm AEST

Business Customer Support

 

Friday 25th April - Open 9am to 6pm AEST

Emergency Support will contiue to be available after hours (if needed).


ANZAC Day 2014

Posted by Zac at 1:40 pm 0 Comments

Added about 10 days ago

Easter Public Holiday - Limited Support Hours

Here at MyNetFone, the prospect of a four-day weekend with a mountain of chocolate eggs and hot cross buns is something we take very seriously.

As a result, residential and business customer support hours will change between April 18th and 21st. (Normal hours will resume on Tuesday, April 22nd).


 

Residential Customer Support

 

Friday 18th April - Closed

Saturday 19th April – Open 9am to 5pm AEST

Sunday 20th April - Closed

Monday 21st April – Open 9am to 6pm AEST

Business Customer Support

 

Friday 18th April - Closed

Sturday 19th April - Closed

Sunday 20th April - Closed

Monday 21st April - Closed

 

Emergency Support will be available after hours (if needed).


Easter 2014

Posted by Zac at 1:41 pm 0 Comments

Added about 25 days ago

You Talked, We Listened

After much customer feedback suggesting that we extend our Call Centre contact hours, we have gone the extra mile to deliver just that.

The MyNetFone Residential Call Centre hours have now been extended to be open until 10pm on week days and until 5pm on Saturday and Sundays!

New Residential support hours are as follows:

Monday to Friday: 8am to 10pm AEST

Saturday and Sunday: 9am to 5pm AEST

Here to help when you need us! With these extended Call Centre hours you will have even more opportunity to have a chat to our team if you ever require assistance, or have general service enquires.

Residential Enquiries

Posted by Lauren at 4:46 pm 0 Comments

Added about 30 days ago

MyNetFone backing StartUp ideas!

MyNetFone values innovation and because of this we like to encourage it wherever possible. 

This is why we have decided to support those aspiring entrepreneurs, who have thought outside the box to generate some of their own innovative ideas. So tonight at the StartUp Smart Awards, MyNetFone will be sponsoring the 'Best StatUp Idea' category.

The MyNetFone Product & Process Manager, Greg Round, will be attending on behalf of MyNetFone to present the 'Best StartUp Idea' award to the winning contestant.

We will be offering a prize pack valued at over $1,000 to the winner of the 'Best StartUp Idea', including Virtual PBX 2-line plan free for a year, and two Cisco Business handsets.

We wish all nominees the best of luck, and every success in pursuing their entrepreneurial goals.

Posted by Lauren at 2:04 pm 0 Comments

Added about 1 month ago

Changes to the MyNetFone Privacy Policy

We have updated our Privacy Policy! Now you can have a greater understanding of your privacy rights and our obligations in handling your personal information.

Why has it changed?
We’ve changed our Privacy Policy to ensure greater transparency about our privacy practices, in accordance with new changes to the privacy legislation.

At MyNetFone we take your right to privacy seriously, and always treat your personal information with confidentiality and respect. The changes to our policy are to better ensure you are fully informed about how your personal information is handled.

What we have added to our privacy policy concerning your personal information:

  • How we collect it
  • Why we need it
  • How we keep it safe
  • How we use it
  • How to access it or correct it
  • How to get in touch if you have any concerns 

To have a refresh of our privacy policy and find out more click here

Posted by Lauren at 11:46 am 0 Comments

Added about 1 month ago

Customer Support over the phone unavailable on Saturday 22nd March 2014

Due to essential electrical repairs to the office building where our Sydney Office is located, the MyNetFone Contact Centre will be unable to receive customer support phone calls this Saturday 22nd March. 

We will have a team monitoring our online support channels and where possible, assisting customers via email.  

If you have any service issues, please lodge a support request online.

 Regular operating hours will resume from Monday 24th March.

We apologise for any inconvenience.

Posted by Lauren at 1:48 pm 0 Comments

Added 3 months ago

Australia Day Public Holiday 2014 - MyNetFone Contact Center Closed

The Australia Day long weekend is almost here! Celebrate your way on January 25th-27th. Find out what events are taking place in your local area at www.australiaday.org.au 

Please note, the Australia Day public holiday will change the normal support hours for both Residential and Business customers.

The MyNetFone Business and Residential Contact Centres will be:

OPEN on Saturday, 25th of January 2014 (9am - 4pm AEST)

CLOSED on Australia Day & Australia Day Public Holiday, Sunday & Monday 26-27th January 2014

Operating hours will return to normal on Tuesday 28th January, 2014. We apologise for any inconvenience and hope you have a fantastic Australia Day.

Posted by Zac at 1:55 pm 0 Comments

Added 4 months ago

Christmas Holiday Operating Hours

The festive season has arrived! Please take note that the MyNetFone Office will be operating during reduced hours over the Christmas and New Year period.

The MyNetFone Residential and Business Contact Centre will close early at 4pm AEDT this Friday 20th DecFor the full listing of MyNetFone operating hours over the festive season please refer to the information below. 

Residential Customer Service Centre

OPEN: 

  • 23rd December (9am - 5pm AEDT)
  • 24th December (9am - 5pm AEDT)
  • 27th December - 31st December (9am - 5pm AEDT)

CLOSED:

  • 25th & 26th December 2013
  • 1st January 2014

Business Team

Business Support and Business Sales will be closed on public holidays including: Christmas Day, Boxing Day and New Years Day, as well as on weekends. The Business team will continue to operate during regular hours for the rest of the time. 

Emergency support will continue to be available throughout the holiday season.

From 2nd January 2014, the Service Centre will return to standard operating hours of 8.30am to 5.30pm AEDT Monday to Friday, and 9am to 4pm AEDT on Saturdays.

Posted by Lauren at 2:46 pm 0 Comments

Added 4 months ago

MyNetFone wins a spot on the Deloitte’s Technology award lists yet again!

We are excited to announce that MyNetFone has once again been listed on the Deloitte Technology Fast 50 List!  

The Deloitte Technology Fast 50 program ranks the 50 fastest growing public or private technology companies, based on percentage revenue growth over three years (2011 to 2013).

This year MyNetFone was impressively ranked in 11th place in the Deloitte Technology Fast 50 list for Australia.

                                      

Considering it is typically easier for smaller companies to get a larger growth percentage (as they grow from a smaller base) it is a huge achievement for a large multi-million dollar company such as MyNetFone, to reach the same levels of growth consistently. Moreover, MyNetFone was recognised as the second fastest growing in our category of Telecommunications & Networking!

To top it all off MyNetFone got ranked 136th out of 500 fastest growing companies in all of Asia Pacific in the Deloitte Technology Fast 500 program. The program recognises technology companies that have achieved the fastest rates of annual revenue growth in the entire Asia Pacific during the past three years. To be ranked 136th is another great achievement for MyNetFone and is testament to the consistently great work the team puts in.

 

 

 

 

 

Posted by Lauren at 2:20 pm 0 Comments

Added 5 months ago

Call centre closing early Friday 29th November

After a busy year with many great achievements accomplished by the MyNetFone Team, it’s time for the team to celebrate our success! MyNetFone is showing its appreciation to all staff through our annual company Christmas party, which will be hosted this Friday 29th November.

In light of this, please take note that the Call Centre will be closing early on the day: 

The Residential Customer Service Centre will be operating from 8.30am to 6pm AEST.  

We apologise for any inconvenience this may cause. The Residential Customer Service Centre will be open as usual from 9am – 4pm AEST on Saturday. 

We hope you enjoy the lead up to Christmas, not long now until the festive season is here.

Posted by Lauren at 11:49 am 0 Comments

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