Consumer Guarantees, Warranties and Goods We Supply

Personal, domestic or household goods

 If we supply you with goods that are of a kind ordinarily acquired for personal, domestic or household use or consumption then under the Australian Consumer Law, the goods are subject to a number of consumer guarantees that cannot be excluded or limited.

Other goods costing $40,000 or less

 If we supply you with goods that are not of a kind ordinarily acquired for personal, domestic or household use or consumption but cost no more than $40,000, the goods are also subject to the consumer guarantees that cannot be excluded, but can be limited in certain ways.  Our customer contract may limit them as allowed by law.

The consumer guarantees

These include guarantees that:

  • we can give you the title to the goods;
  • the goods are free of third party interests;
  • the goods are of acceptable quality (within the meaning of the Australian Consumer Law)
  • they are reasonably fit for any purpose you have disclosed to us, and for any purpose for which we represent that they are reasonably fit –    and some other matters. You can obtain full details at www.consumerlaw.gov.au

MyNetFone's warranties

MyNetFone General Terms and Conditions warranty for new hardware equipment is 1 Year.

Manufacturer’s warranties

 In addition to the consumer guarantees, goods we supply have the benefit of manufacturer’s warranties as follows:

Category

Brand

Model

Manufacturers Warranty

Manufacturers Technical Information

Dect Handsets
  Gigaset A510H 1 Year Click here
    A510IP 1 Year Click here
    C610H 1 Year Click here
    C610IP 1 Year Click here
         
  Panasonic TGP500 1 Year Click here
    TGP550 1 Year Click here
    TPA50 1 Year Click here
         
IP Handsets
  Cisco SPA500S 1 Year Click here
    SPA502G 1 Year Click here
    SPA504G 1 Year Click here
    SPA508G 1 Year Click here
    SPA525G2 1 Year Click here
         
  Snom 300 1 Year Click here
    320 1 Year Click here
    360 1 Year Click here
    370 1 Year Click here
    SNOM-HS-MM3 1 Year Click here
    SNOM-HS-MM2 1 Year Click here
         
  Polycom IP321 1 Year Click here
    IP331 1 Year Click here
    IP560 1 Year Click here
    IP670 1 Year Click here
    IP6000 1 Year Click here
       
  Yealink SIP-T41P   Click here
    SIP-T42G   Click here
    SIP-T46G   Click here
       
Switches
  Cisco SD208P Limited lifetime hardware
1-year limited warranty for fans and power supplies.
Click here
    SF300-24P Limited lifetime hardware  Click here
    SF302-08P Limited lifetime hardware  Click here
         
Routers
  Netcomm NB604N 1 Year Click here
    NB16WV 1 Year Click here
         
  Cisco CISCO871 Not Specified - Refer Cisco Click here
    CISCO881-SEC-K9 Not Specified - Refer Cisco Click here
    CISCO887VA-SEC-K9 Not Specified - Refer Cisco Click here
    SRP527W Not Specified - Refer Cisco Click here
         
  Billion BiPAC7401VGP-R3-ADSL Not Specified - Refer Billion Click here
         
  TP-Link TD-VG3631 3 Years

Click here

         
ATA
  Mitron MV1 Not Specified - Refer Mitron Click here
         
  Cisco SPA122 1-year limited hardware
90-day limited software warranty
Click here
    SPA8000 1-year limited hardware
90-day limited software warranty
Click here
         
  Linksys SPA3102 1-year limited hardware
90-day limited software warranty
Click here
         
Headsets
  Jabra Pro 920 2 Year Click here
    Pro 930 2 Year Click here
    UC VOICE 550 2 Year Click here

As advised above, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Notes:

  1. All Warranties are Return to Factory
  2. MyNetFone General Terms and Conditions warranty and the manufactures warranty are not accumulative

Download MyNetFone Warranties (PDF file opens in new tab or window).


Get Adobe Reader Please note that to read the downloadable copy of the warranty, you will need the Adobe® Reader which is free to download from the Adobe® web site.