Consumer Guarantees, Warranties and Goods We Supply

Personal, domestic or household goods

 If we supply you with goods that are of a kind ordinarily acquired for personal, domestic or household use or consumption then under the Australian Consumer Law, the goods are subject to a number of consumer guarantees that cannot be excluded or limited.

Other goods costing $40,000 or less

 If we supply you with goods that are not of a kind ordinarily acquired for personal, domestic or household use or consumption but cost no more than $40,000, the goods are also subject to the consumer guarantees that cannot be excluded, but can be limited in certain ways.  Our customer contract may limit them as allowed by law.

The consumer guarantees

These include guarantees that:

• we can give you the title to the goods;
• the goods are free of third party interests;
• the goods are of acceptable quality (within the meaning of the Australian Consumer Law)
• they are reasonably fit for any purpose you have disclosed to us, and for any purpose for which we represent that they are reasonably fit –    and some other matters. You can obtain full details at www.consumerlaw.gov.au

MyNetFone and manufacturers' warranties

In addition to the consumer guarantees, new hardware equipment we supply before 18 October 2017 has the benefit of the MyNetFone warranty of 1 year, and the Manufacturers’ warranties set out in the table below. The warranties are not cumulative, and are ‘return to factory’.

New hardware we supply after 18 October 2017 has the benefit of the consumer guarantees only. 

As advised above, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Download MyNetFone Warranties (PDF file opens in new tab or window).

Please note that to read the downloadable copy of the warranty, you will need the Adobe® Reader which is free to download from the Adobe® web site.