Then do not hesitate to contact us! You have two options to get in touch:
If you are experiencing internet or voice dropouts, please check our Network Status section, to see if there is an outage in progress before raising a Support Request.
MyNetFone provides free support over the phone and via emails, and only to customers who use the service in Australia. Our technical support staff provide limited support for BYO devices.
Easter Support Operating Hours
Residential and business customer support hours will change between 18th to 21st April 2014. Normal hours will resume on Tuesday, 22nd April.
|Residential Customer Support
Friday 18th April - Closed
|Business Customer Support
Friday 18th April - Monday 21st April - Closed
Call our friendly Customer Service Centre on:
1300 731 048
or +61 2 8008 8000
or 181 (Free call from your MyNetFone service)
Our Customer Service Center is open (Australian EST):
Please contact our Business Support Team on:
1300 887 899
or +61 2 8008 8452
Our Business Support lines are open (Australian EST):
You can dial one of the following FREE numbers from your MyNetFone VoIP Phone service:
||FREE call to check your voice mail box and set-up voice mail options|
|151||FREE call to top-up your account using your Visa, Mastercard or AMEX over the phone|
|181||FREE call to our customer service team|
Ever had the inconvenience of calling up to find out you weren’t authorised? This is in an effort to protect the privacy of the account holder. Account specific details (whether financial or technical) can only be provided to the account holder, or an authorised representative. However, if your not authorised, we can still provide general information (like the information that is easily found on our website) to you.
If you are an account holder would like to nominate an Authorised Representative on your account, please call us on 181, or +61 2 8008 8000. After we have asked you a few security questions we will assist you in adding an authorised representative on your account. Please make sure that you have their contact details (email, mobile, landline, etc) ready before you call.
If you have a less urgent issue, submit an online support request and our specialists will reply to you as soon as possible.
Cancellations & Relocations
|For service Cancellation or Relocation requests, please click here.|