NBN Internet - High-speed NBN internet at home

 

 

MyNetFone nbn™ Speed Guide

 


Basic Plan Standard Plan Standard Plus Plan

Premium Plan

Speed tier

Basic Evening Speed

Standard Evening Speed

Standard Plus Evening Speed

(not available for Fixed Wireless)

Premium Evening Speed

(not available for Fixed Wireless)

Typical peak speeds

7Mbps down

15Mbps down

30Mbps down

60Mbps down

Maximum off-peak speeds

11Mbps down

0.9Mbps up

22Mbps down

4Mbps up

45Mbps down

18Mbps up

90Mbps down

36Mbps up

Suitable for

Web browsing

Emailing

Web browsing

Streaming music and videos

Streaming HD videos and music, multiple users, gaming and large downloads 

Streaming HD videos and music, multiple users, gaming and large downloads 


Peak and off-peak
nbn™ speeds

Typical peak speeds are the typical expected speeds during busy times for internet traffic between 7:00pm to 11:00pm. However, they are not the guaranteed minimum speed. Maximum off-peak speeds are the expected maximum speeds outside of peak hours and are also not the guaranteed minimum speed.

Your actual speeds can vary depending on different factors such as your nbn™ technology type, internet usage, in-premise equipment, the quality of your line and website congestion. See below for more details.

 


 

Nbn™ Technology Type

Fibre to the Premises (FTTP)

FTTP has Optic Fibre leading directly to your premises and is connected to the nbn™ box inside. FTTP is compatible with all MyNetFone nbn™ plans and speed tiers, but the speed can still be affected by other factors stated below.

FTTP diagram


Hybrid Fibre Coaxial (HFC)

HFC has Optic Fibre connecting to a node on your street, which leads to your premises via coaxial cable. HFC is also compatible with all MyNetFone nbn™ plans and speed tiers, but the speed can be still be affected by other factors stated below. Click here for the HFC setup guide.

HFC diagram

 

Fibre to the Node (FTTN)

FTTN has Optical Fibre leading to a nearby node and connects to the phone socket in your premises via existing copper lines. FTTN speeds can be impacted by various factors like weather, electrical interference, quality of premises cabling as well as the length and quality of the copper line.

Your maximum attainable line speed can only be confirmed when your service is activated on the nbn™ network. You may want to start with a lower speed first and upgrade the speed tiers once the information is available. If your FTTN connection doesn’t allow you to reach the speed tier you are on, MyNetFone may help you choose a plan that matches the speeds you can achieve.

FTTN diagram

 

Fibre to the Building (FTTB)

FTTB has Optical Fibre leading to a node in your building’s communications room. The nbn™ will connect from the node to the phone socket in your premises via the building’s existing copper network. Factors affecting FTTB speeds include electrical interference, quality of premises cabling as well as the length and quality of the copper line

Your maximum attainable line speed can only be confirmed when your service is activated on the nbn™ network. You may want to start with a lower speed first and upgrade the speed tiers once the information is available. If your FTTN connection doesn’t allow you to reach the speed tier you are on, MyNetFone may help you choose a plan that matches the speeds you can achieve.

FTTB diagram

 

Fibre to the Curb (FTTC)

FTTC has Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From there, a copper telephone cable delivers the service to the wall socket inside your premises if you are in a single dwelling unit or to the customer side MDF if you are in a multiple dwelling unit.

Your maximum attainable line speed can only be confirmed when your service is activated on the nbn™ network. You may want to start with a lower speed first and upgrade the speed tiers once the information is available. If your FTTC connection doesn't allow you to reach the speed tier you are on, MyNetFone may help you choose a plan that matches the speeds you can achieve. Click here for the FTTC setup guide.

Fibre to the Curb diagram

 

Fixed Wireless

Fixed Wireless is connected via an antenna on your roof, which receives data signals from an nbn™ tower in your area. The data is transmitted wirelessly to an nbn™ connection box in your premises. Factors that affect Fixed Wireless nbn™ includes weather conditions and the quality of signal received from the local nbn™ tower to your antenna. MyNetFone currently offers Basic Evening Speed and Standard Evening Speed for fixed wireless services. 

Fixed Wireless diagram

 


 

Other factors affecting nbn™ speeds

Internet usage

While high bandwidth demand during peak times can affect your nbn™ speed, so can the usage of internet within your household. If there are multiple devices in your home connected to your service, the bandwidth will be shared between them so you may experience slower speeds. See the speed tiers table above to choose a plan suitable for your household needs.

Wireless

Your wireless connection can be affected by the distance between your device and the location of the modem. Electrical interference is more likely to occur when you are further away from the modem. To improve the connection, you can move the modem to a different area in your premises to reduce the distance or simply connect your device to the modem via a cable.

In-premise equipment

Your in-premise nbn™ equipment could be another factor that affects the performance of your internet speed. If your nbn™ modem is outdated or does not have the capacity to reach higher speeds, you might need to consider getting a powerful modem. MyNetFone offers a reliable modem to maximise your nbn™ experience. 

Line length and quality

If you have FTTN/FTTB/FTTC, your speed can be affected by the length and quality of your copper line from your premises to the node/basement/FTTC node. Also, if the copper wiring in your premises is configured poorly or damaged in any way, you will experience much slower speeds. You might want to have certified technician to visit your sites and fix the internal wiring issues if possible.

Congestion

Congestion can occur when you are accessing a website that has a lot of simultaneous user traffic, or if you are downloading content from an international source.