Residential Customer Enquiries and Support

If you would like to learn more about what MyNetFone can do for you, or need technical support to resolve a set-up or device issue, please don't hesitate to contact us.

Please Note: MyNetFone will be operating at reduced hours over the Easter long weekend. Please see our blog for more details. 

Phone

Call our friendly Customer Service Centre on:

1300 731 048

or +61 2 8008 8000

or 181 (Free call from your MyNetFone service)


Our Customer Service Center is open (Australian EST): 

  • Mon to Fri from 8am to 10pm
  • Sat and Sun from 9am to 5pm

Online

 

Sales & General Enquiries

To find out more about MyNetFone VoIP and Naked ADSL2+ services, please submit an online enquiry here.

 

Technical Support

If you are having trouble with setting up your service, or device-related issues, please submit an online support request here.

 

Accounts & Billing Enquiries

If you are requiring information on your MyNetFone account or have a billing enquiry please submit an online enquiry here

 

 

Cancellations & Relocations

For service Cancellations or Relocations requests, please click here.

Happy with our service and want to share your story? You're very welcome to leave a Testimonial here!


Existing Customers

You can also dial one of the following FREE numbers from your MyNetFone service:

Free service numbers

121  
FREE call to check your voice mail box and set-up voice mail options
151 FREE call to top-up your account using your Visa, Mastercard or AMEX over the phone
181 FREE call to our customer service team