Residential Customer Enquiries and Support

If you would like to learn more about what MyNetFone can do for you, or need technical support to resolve a set-up or device issue, please don't hesitate to contact us.


Easter Support Operating Hours

Residential and business customer support hours will change between 18th to 21st April 2014. Normal hours will resume on Tuesday, 22nd April.

Residential Customer Support

Friday 18th April - Closed
Saturday 19th April – Open 9am to 5pm AEST
Sunday 20th April - Closed
Monday 21st April – Open 9am to 6pm AEST

Business Customer Support

Friday 18th April - Monday 21st April - Closed
Emergency Support will be available after hours (if needed).


Phone

Call our friendly Customer Service Centre on:

1300 731 048

or +61 2 8008 8000

or 181 (Free call from your MyNetFone service)


Our Customer Service Center is open (Australian EST): 

  • Mon to Fri from 8am to 10pm
  • Sat and Sun from 9am to 5pm

Online

 

Sales & General Enquiries

To find out more about MyNetFone VoIP and Naked ADSL2+ services, please submit an online enquiry here.

 

Technical Support

If you are having trouble with setting up your service, or device-related issues, please submit an online support request here.

 

Accounts & Billing Enquiries

If you are requiring information on your MyNetFone account or have a billing enquiry please submit an online enquiry here

 

 

Cancellations & Relocations

For service Cancellations or Relocations requests, please click here.

Happy with our service and want to share your story? You're very welcome to leave a Testimonial here!


Existing Customers

You can also dial one of the following FREE numbers from your MyNetFone service:

Free service numbers

121  
FREE call to check your voice mail box and set-up voice mail options
151 FREE call to top-up your account using your Visa, Mastercard or AMEX over the phone
181 FREE call to our customer service team