Business Enquiries and Support

If you would like to learn more about what MyNetFone can do for you, or need technical support to resolve a set-up or device issue, please don't hesitate to contact us!


ANZAC Day Support Operating Hours

Residential and business customer support hours will change on Friday 25th April 2014. Normal hours will resume on Saturday 26th April.

Residential Customer Support

Friday 25th April - Open 9am to 6pm AEST.

Business Customer Support

Friday 25th April - Open 9am to 6pm AEST.
Emergency Support will be available after hours (if needed).


 

You have two options to get in touch - give us a call or submit an online support request.

Phone

PPlease contact our Business Support Team on:

1300 733 995 for Sales & Enquiries

(8:30am to 5:30pm Mon-Fri AEST)

OR

1300 887 899 or +61 2 8008 8452 for Support

(8.30am to 5.30pm Mon-Fri AEST)



Outside Business hours please log a support request or call 1300 887 899 and select the 'Emergency Support' option from the voice menu (fees apply*)

Online

Sales & Enquiries

To find out more about any of our Business Solutions, simply fill out the enquiry form here and our specialist Business Solution consultants will get back to you as soon as possible.


Technical Support

Need technical support for your service or devices? Complete the support request form and our Support Team will help you out.

 

Happy with our service and want to share your story? You're very welcome to leave a Testimonial here!


Emergency Support Service

To ensure your peace of mind, Emergency Support is also available.  

Outside business hours and during public holidays and weekends, if you encounter any major issues and require Emergency Technical Support, you can contact us on 1300 887 899 and select the 'Emergency Support' option from the voice menu to get in contact with a Support Team member, or leave a voicemail and our team will get back to you on the next business day.

This Emergency Support option is a premium service,  and incurs a fee of $150 per hour charged in one block of $150 for up to the first hour (even if less then full hour is used), and then in 15 minute increments, therefore we recommend only using it for genuine emergency issues.

Support provided during between the hours of 6pm to 8am customer's local time Monday to Friday and anytime during weekends is considered 'Emergency Supprort' and will incur a fee. Support provided to Queensland and Western Australia residents up to 6pm their local time is considered regular support and incurs no fee (even though it falls into 'after hours' according to Sydney time).

Alternatively, please submit an online support request and we will get back to you as soon as possible.


 

Existing Customers

You can dial one of the following FREE numbers from your MyNetFone service:

Free service numbers

121  
FREE call to check your voice mail box and set-up voice mail options
151 FREE call to top-up your account using your Visa, Mastercard or AMEX over the phone
181 FREE call to our customer service team

 


* Emergency Support incurs a $150 per hour fee, charged in 15 minute increments.