Contact MyNetFone

Our friendly Customer Service Centre and Business Team are happy to answer any questions you may have and provide support. 

Pick the service you are interested in below to find out all the benefits, or to get Technical Support.

Then do not hesitate to contact us! You have two options to get in touch - give us a call to resolve urgent issues, or submit an online support request.

Residential

Find out more about MyNetFone VoIP and Naked ADSL2+ services, or get Technical Support to resolve any service or device-related issues. Click here. 

Business

Discover how MyNetFone Business Solutions could help your business, or get Technical Support to help with the set-up or device configuration questions. Click here.

Happy with our service and want to share your story? We welcome you to leave a Testimonial here.


Existing customers

You can dial one of the following FREE numbers from your MyNetFone service:

Free service numbers

121
FREE call to check your voice mail box and set-up voice mail options
151 FREE call to top-up your account using your Visa, Mastercard or AMEX over the phone
181 FREE call to our customer service team

We look forward to assisting you as soon as possible.

 

Authorised Representative

Ever had the inconvenience of calling up to find out you weren’t authorised? This is in an effort to protect the privacy of the account holder. Account specific details (whether financial or technical) can only be provided to the account holder, or an authorised representative. However, if your not authorised, we can still provide general information (like the information that is easily found on our website) to you.

Speak to the account holder and ask them to nominate you as an Authorised Representative on their account. The account holder can call us on 181, or +61 2 8008 8000. After we have asked them a few security questions we will assist them in adding you as an authorised representative on their account. Please make sure that you have provided your contact details (email, mobile, landline, etc) to the account holder before they call as we will be asking for them.