Contact MyNetFone

 

How can we help?

 

 

Contact MyNetFone sales

Enquire about our plans and products

 

 

Request technical support for your home phone or internet

Having issues? Get technical support 

 

 

Contact MyNetFone billing and accounts

Discuss your MyNetFone bill or account status

 

 

Request to relocate your MyNetFone internet service

Relocate your phone and internet services

 

 
 

 Provide your feedback - complains and compliments

Provide compliments or lodge a complaint
 

 Track your order with MyNetFone

Track the status of your hardware order
 

 Cancel your MyNetFone phone or internet services

Cancel your service
     
                 

 


 

Call us for free

 

 

121

 Check voicemail
 
151
Account top-up
 
181
Customer service
 
 

Check your MyNetFone voicemail box, update your voicemail message and setup voicemail options.

 

Add extra credit to your account over the phone. (Visa, Mastercard and AMEX only).

 

Experiencing issues? Contact our technical support or accounts and billing teams.

 

 

Note: Free calls from your MyNetFone service only

 


 

Authorised Representative

Ever had the inconvenience of calling up to find out you weren’t authorised? This is in an effort to protect the privacy of the account holder. Account specific details (whether financial or technical) can only be provided to the account holder, or an authorised representative. However, if your not authorised, we can still provide general information (like the information that is easily found on our website) to you.

Speak to the account holder and ask them to nominate you as an Authorised Representative on their account. The account holder can call us on 181, or +61 2 8008 8000. After we have asked them a few security questions we will assist them in adding you as an authorised representative on their account. Please make sure that you have provided your contact details (email, mobile, landline, etc) to the account holder before they call as we will be asking for them.