Our friendly Customer Service Centre and Business Team are happy to answer any questions you may have and provide support.
Pick the service you are interested in below to find out all the benefits, or to get Technical Support.
Then do not hesitate to contact us! You have two options to get in touch - give us a call to resolve urgent issues, or submit an online support request.
Happy with our service and want to share your story? We welcome you to leave a Testimonial here.
You can dial one of the following FREE numbers from your MyNetFone service:
||FREE call to check your voice mail box and set-up voice mail options|
|151||FREE call to top-up your account using your Visa, Mastercard or AMEX over the phone|
|181||FREE call to our customer service team
We look forward to assisting you as soon as possible.
Ever had the inconvenience of calling up to find out you weren’t authorised? This is in an effort to protect the privacy of the account holder. Account specific details (whether financial or technical) can only be provided to the account holder, or an authorised representative. However, if your not authorised, we can still provide general information (like the information that is easily found on our website) to you.
Speak to the account holder and ask them to nominate you as an Authorised Representative on their account. The account holder can call us on 181, or +61 2 8008 8000. After we have asked them a few security questions we will assist them in adding you as an authorised representative on their account. Please make sure that you have provided your contact details (email, mobile, landline, etc) to the account holder before they call as we will be asking for them.