Our TNZI company operates a global voice business with more than 200 customer/vendor relationships worldwide. Our extensive direct and partnership connection agreements provide world-class routing options, with a range of international voice services that suit various markets and customer needs.

TNZI is part of the ASX-listed MyNetFone Group. In addition to TNZI's global voice network, the group also owns Australia's largest VoIP network carrying 3.2 billion minutes of billed voice per annum. With a strong track-record of innovation, the group is focused on delivering leading-edge solutions to global customers.

The Role 

This is a fantastic opportunity to join a vibrant and exciting company that is a leading provider of voice, data and software services for residential, business and wholesale customers.

The Business Analyst role will work within the Next Generation Services team within Global Business Unit of the MyNetFone Group. This roles will be working closely with the Product Manager on the expansion of the TNZI voice product range in the global market.

The purpose of the Business Analyst role is to provide detailed analysis of the group's process and product performance. To provide advice to and work with product managers and other key employees to ensure continued improvement in service delivery, operational efficiencies and higher levels of customer satisfaction.

Main activities are: 

  • Produce and document processes accordance with business standards
  • Assist with developing training materials
  • Assist with producing and maintaining the Operational Manuals encompassing all product and operational elements.
  • Partake in projects designed to reduce operational costs on product delivery
  • Align all initiatives to achieve the core strategic business objective 'Customer Experience'
  • Be a key resource throughout the life of a product in supporting its ongoing operation and efficiency
  • Manage change requests in accordance with the Strategic business objectives
  • Develop solutions and tools with the aim of increasing the effectiveness of the sales force[SM1] ,
  • Act as Project Lead for cross functional projects
  • Align end to end processes across all business units,
  • Implement continuous improvement practices,
  • Conduct root cause analysis to ensure effective measures are implemented.
  • Assisting with the generation and presentation of business cases to the senior leadership team,
  • Working with the business to monitor, identify gaps and opportunities in the current process and IT tools, with the aim of improving the performance of the service available to the customer
  •  Conduct ongoing statistical analysis of the existing user base to ensure high understanding and awareness of existing, trending and developing usage habits

About You

A strong background performing business process analysis work within the ICT industry will have provided you with experience to effectively perform this challenging role. As well as:

  • 3 – 5 years of Telecommunications Operational experience,
  • 1 -2 years of project management experience,
  • Understanding of MySQL,
  • Experience with ULL, NBN, ADSL technologies,
  • Experience completing Business Requirement Statements
  • Demonstrated  experience in developing Test Cases,
  • The ability to conduct Test Cases include User Acceptance / Business Readiness Testing,
  • Previous experience in the development and delivery of post implementation controls
  • Experience in database management and knowledge of SQL
  • Experience in running effective workshops
  • An understanding of Financial Management practices.

As a valued member of the team we would naturally expect you to display broad industry knowledge and be highly motivated and goal orientated.

This role is ideal for you if you thrive in a fast-paced environment and are looking to become a valued member of a dedicated team.

We respect your privacy and will treat your application in the strictest confidence. No recruiters please

As an equal opportunity employer, we look forward to your application and welcoming you as a successful applicant to our dynamic team!

To apply please send your resume with the job title in the subject field to hr@mynetfone.com.au